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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 06-15-2005, 09:19 AM   #1
fris
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phat servers and their support

i emailed them asking to transfer a 1 gig file from my dedicated box to their server they replied within 5 mins.

i have never recieved a response time like that from any host i have been with, gave them exact intructions what to do, they obviously have a knowledgable tech team. most other hosts wouldnt have an idea on what i emailed and needed to be done.

past hosts i have had support was lacking

way to go sly and phatservers
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Old 06-15-2005, 09:39 AM   #2
Elli
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Phatservers is the best host I've been with, and as a result I've stuck with them for 4-5 years now. They rock my world
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Old 06-15-2005, 09:40 AM   #3
bryc
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I agree, excellent service!
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Old 06-15-2005, 09:41 AM   #4
kristin
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We've used many different hosts and Phatservers is the best!

They rock!
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Old 06-15-2005, 09:42 AM   #5
pradaboy
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Yup, Sly and his team are excellent!
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Old 06-15-2005, 09:43 AM   #6
Jakke PNG
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Phatservers support has NEVER failed on me. Excellent service.

See sig..they're good too, can't compliment a provider if not giving props to sig ;)
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Old 06-15-2005, 09:43 AM   #7
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yup they rock fo sho
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Old 06-15-2005, 09:43 AM   #8
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you must not have used many good hosts if this is the first time you've received a response in <5 mins
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Old 06-15-2005, 09:44 AM   #9
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I have had my ad servers at phat for almost 3 years. All I can say is I can sleep well at night and if I too need anything I get a response within minutes.
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Old 06-15-2005, 09:47 AM   #10
Holly
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One of their sales people keeps sending me pictures of his penis. It usually has faces drawn on it.
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Old 06-15-2005, 09:48 AM   #11
Bigdogg
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I give Mike W and the support crew
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Old 06-15-2005, 09:48 AM   #12
simple simon
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Quote:
Originally Posted by pstation
you must not have used many good hosts if this is the first time you've received a response in <5 mins
exactly
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Old 06-15-2005, 09:53 AM   #13
dirtysouth
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Quote:
Originally Posted by pstation
you must not have used many good hosts if this is the first time you've received a response in <5 mins
Maybe so but the thing with Phatservers is they CONSISTANTLY reply within minutes. Been with them for years and will be for many more!
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Old 06-15-2005, 09:59 AM   #14
Corleone
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they rock
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Old 06-15-2005, 10:52 AM   #15
Sly
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Quote:
Originally Posted by Holly
One of their sales people keeps sending me pictures of his penis. It usually has faces drawn on it.
Hmm... I wonder if Matt's wife knows about this?

Thanks for the comments guys. I'll make sure our tech boys see it. :-)
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Old 06-15-2005, 10:53 AM   #16
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the support is amazing quick and patient
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Old 06-15-2005, 11:00 AM   #17
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Quote:
Originally Posted by Sly
Hmm... I wonder if Matt's wife knows about this?
I know she does because we talked about it. She said you send them to Matt and her, too.
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Old 06-15-2005, 11:11 AM   #18
69pornlinks
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, what happen to your OTHER great host?
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Old 06-15-2005, 11:14 AM   #19
eroswebmaster
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Quote:
Originally Posted by pstation
you must not have used many good hosts if this is the first time you've received a response in <5 mins
I have used what is considered the best and no I didn't always get responses within 5 minutes...however with Phatservers I don't care what time of day it is you get an immediate response 99.9% of the time..even here recently when I downgraded a server they still treat me like I'm one of their top clients.

I just added another server with them again yesterday...and right in the middle of them working on that I needed a them to point the DNS to an old domain just so I could get the email off of it.

I email them and almost immediately I get a response. I mean it was so quick I thought they were emailing me to let me know my new server was ready...nope they had already completed the request.

Also I like the crew there..and I mean personally. If you haven't had the chance to meet Moose or Sly in person and hang with them you're missing out.

As I told Sly yesterday Moose is my best friend, he just doesn't know it yet.
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Old 06-15-2005, 11:15 AM   #20
fris
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Quote:
Originally Posted by 69pornlinks
, what happen to your OTHER great host?
still have them, i just signedup with phatservers for for a virtual package for a mainstream project.

i am just saying my last host i was with i wont mention had horrible support. and i stuck by them just cause they paid for my sig.

things you will do

thats why i will only promote things i trust now.
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Old 06-15-2005, 11:34 AM   #21
MikeB
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phatserver's customer service is the best!
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Old 06-15-2005, 11:46 AM   #22
simple simon
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Quote:
Originally Posted by fris
still have them, i just signedup with phatservers for for a virtual package for a mainstream project.

i am just saying my last host i was with i wont mention had horrible support. and i stuck by them just cause they paid for my sig.

things you will do

thats why i will only promote things i trust now.
glad to know webair has terrible support, thanks for the info
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Old 06-15-2005, 11:47 AM   #23
Probono
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I concur, I have servers with Phatservers and have always had great support. Highly recommended.
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