i emailed them asking to transfer a 1 gig file from my dedicated box to their server they replied within 5 mins.
i have never recieved a response time like that from any host i have been with, gave them exact intructions what to do, they obviously have a knowledgable tech team. most other hosts wouldnt have an idea on what i emailed and needed to be done.
past hosts i have had support was lacking
way to go sly and phatservers