I discovered a problem with Vonage today (obviously not the 911 crap) - GoFuckYourself.com

AaronM · 05-25-2005, 06:59 PM

I had a family member sign up for Vonage and they decided to keep their existing number.

Vonage immediately implemented the number into their system even though they have not even shipped the MDA device yet. The problem is within the Vonage network only.

If one Vonage user tries to call the number then they go directly to the Vonage voice mail system. The voice mail is using the default greeting and storing messages that the new customer will not be able to receive until they get their device OR they log into their Vonage account and check through the web interface.

Vonage has also provided a temporary number that their technician claimed would forward my Vonage based calls to their outside network number. That was bullshit to get me off the line because when I called that number, I was once again dumbed into the default Vonage voice mail system.

So....Basically if you use Vonage and somebody you know signs up with them, there is a period of up to 20 days that you will not be able to reach them from the Vonage network. Of course, if you call the original number from a phone that is not Vonage related then it will ring through as normal......UNLESS the customer has disconnected their normal phone line during that 20 day window.....THEN you will need to call their temp Vonage "Soft Phone" number until the ownership of the original number is transferred over to Vonage. They say this transfer is now available to be done through email and must customers are getting it done in about 2 days.

Elli · 05-25-2005, 07:42 PM

interesting. Good to know, thanks Aaron! I was thinking of signing up with them!

seeric · 05-25-2005, 07:46 PM

im getting it soon. was thinking of holding out until the google one starts, but looks like it might be awhile.

AaronM · 05-25-2005, 08:24 PM

Quote:

Originally Posted by Elli

interesting. Good to know, thanks Aaron! I was thinking of signing up with them!

It's a great service. I've been using it for about a year now. Just be prepared for a small problem if you keep your current number and other Vonage customers try to call you from their Vonage lines.

WiredGuy · 05-25-2005, 08:33 PM

What's the 911 issue you mentioned in your subject line?
WG

DateDoc · 05-25-2005, 08:36 PM

I have Vonage. Bought the hardware at BestBuy. Got more of a rebate than it cost was up and going within minutes of hooking it up.

AaronM · 05-25-2005, 08:38 PM

Quote:

Originally Posted by WiredGuy

What's the 911 issue you mentioned in your subject line?
WG

There's been a lot of shit on the news lately that suggests that Vonage does not work with 911.

That's complete bullshit. You just have to be smart enough to follow the bold red text on their site to turn it on.

This just goes to show how incredibly stupid a lot of people are.

Mrs. Lenny2 · 05-25-2005, 08:53 PM

We have AT&T Callvantage VoIP and have never had a problem with it. Of course, there will always be the occasional cable internet outage but that's going to happen regardless.

We can log on to their web site and see incoming and outgoing calls as well as receive notification of voice mail messages. There is a separate number to dial for retrieving voice mail messages so we had no issues with that.

Vonage is around $24.99 a month, right? We pay $34 and change (including tax) with AT&T Callvantage. It's another option to consider.

KRL · 05-25-2005, 08:57 PM

I saw that it took that long to transfer a number also so I just got a new number and then forwarded the old office number to the new Vonage number.

Worked perfectly.

Mrs. Lenny2 · 05-25-2005, 08:57 PM

Quote:

Originally Posted by KRL

I saw that it took that long to transfer a number also so I just got a new number and then forwarded the old office number to the new Vonage number.

Worked perfectly.

Our number transferred immediately.

Barefootsies · 05-25-2005, 09:00 PM

Quote:

Originally Posted by AaronM

I had a family member sign up for Vonage and they decided to keep their existing number.

Vonage immediately implemented the number into their system even though they have not even shipped the MDA device yet. The problem is within the Vonage network only.

If one Vonage user tries to call the number then they go directly to the Vonage voice mail system. The voice mail is using the default greeting and storing messages that the new customer will not be able to receive until they get their device OR they log into their Vonage account and check through the web interface.

Vonage has also provided a temporary number that their technician claimed would forward my Vonage based calls to their outside network number. That was bullshit to get me off the line because when I called that number, I was once again dumbed into the default Vonage voice mail system.

So....Basically if you use Vonage and somebody you know signs up with them, there is a period of up to 20 days that you will not be able to reach them from the Vonage network. Of course, if you call the original number from a phone that is not Vonage related then it will ring through as normal......UNLESS the customer has disconnected their normal phone line during that 20 day window.....THEN you will need to call their temp Vonage "Soft Phone" number until the ownership of the original number is transferred over to Vonage. They say this transfer is now available to be done through email and must customers are getting it done in about 2 days.

Thanks for the hot tip.

05-25-2005, 06:59 PM	#1
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	I discovered a problem with Vonage today (obviously not the 911 crap) I had a family member sign up for Vonage and they decided to keep their existing number. Vonage immediately implemented the number into their system even though they have not even shipped the MDA device yet. The problem is within the Vonage network only. If one Vonage user tries to call the number then they go directly to the Vonage voice mail system. The voice mail is using the default greeting and storing messages that the new customer will not be able to receive until they get their device OR they log into their Vonage account and check through the web interface. Vonage has also provided a temporary number that their technician claimed would forward my Vonage based calls to their outside network number. That was bullshit to get me off the line because when I called that number, I was once again dumbed into the default Vonage voice mail system. So....Basically if you use Vonage and somebody you know signs up with them, there is a period of up to 20 days that you will not be able to reach them from the Vonage network. Of course, if you call the original number from a phone that is not Vonage related then it will ring through as normal......UNLESS the customer has disconnected their normal phone line during that 20 day window.....THEN you will need to call their temp Vonage "Soft Phone" number until the ownership of the original number is transferred over to Vonage. They say this transfer is now available to be done through email and must customers are getting it done in about 2 days.

05-25-2005, 07:42 PM	#2
Elli Reach for those stars! Industry Role: Join Date: Apr 2003 Location: Vancouver, BC Posts: 17,991	interesting. Good to know, thanks Aaron! I was thinking of signing up with them! __________________ email: [email protected]

05-25-2005, 08:33 PM	#5
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,485	What's the 911 issue you mentioned in your subject line? WG __________________ I play with Google.

05-25-2005, 08:36 PM	#6
DateDoc Outside looking in. Industry Role: Join Date: Feb 2005 Location: To Hell You Ride Posts: 14,243	I have Vonage. Bought the hardware at BestBuy. Got more of a rebate than it cost was up and going within minutes of hooking it up. __________________

05-25-2005, 08:53 PM	#8
Mrs. Lenny2 Confirmed User Join Date: Apr 2005 Location: New Orleans Posts: 1,175	We have AT&T Callvantage VoIP and have never had a problem with it. Of course, there will always be the occasional cable internet outage but that's going to happen regardless. We can log on to their web site and see incoming and outgoing calls as well as receive notification of voice mail messages. There is a separate number to dial for retrieving voice mail messages so we had no issues with that. Vonage is around $24.99 a month, right? We pay $34 and change (including tax) with AT&T Callvantage. It's another option to consider. __________________ [B][COLOR="RoyalBlue"]ICQ# 193-939-788

05-25-2005, 07:46 PM	#3
seeric .......... Industry Role: Join Date: Aug 2004 Location: .......... Posts: 41,917	im getting it soon. was thinking of holding out until the google one starts, but looks like it might be awhile.

05-25-2005, 08:57 PM	#9
KRL Entrepreneur Join Date: Oct 2002 Location: USA Posts: 31,429	I saw that it took that long to transfer a number also so I just got a new number and then forwarded the old office number to the new Vonage number. Worked perfectly. __________________ If you would like to develop your domains, you can lease inexpensive foreign labor from the leaders in the field at iWebmasters.com TO LOWER YOUR COSTS AND INCREASE YOUR PRODUCTION! * * * * * * * * * * * * Domains Adult News KRL's Newsletter Biz Tips Just Listed Domains