GoFuckYourself.com - Adult Webmaster Forum - View Single Post - I discovered a problem with Vonage today (obviously not the 911 crap)

AaronM · 05-25-2005, 06:59 PM

I had a family member sign up for Vonage and they decided to keep their existing number.

Vonage immediately implemented the number into their system even though they have not even shipped the MDA device yet. The problem is within the Vonage network only.

If one Vonage user tries to call the number then they go directly to the Vonage voice mail system. The voice mail is using the default greeting and storing messages that the new customer will not be able to receive until they get their device OR they log into their Vonage account and check through the web interface.

Vonage has also provided a temporary number that their technician claimed would forward my Vonage based calls to their outside network number. That was bullshit to get me off the line because when I called that number, I was once again dumbed into the default Vonage voice mail system.

So....Basically if you use Vonage and somebody you know signs up with them, there is a period of up to 20 days that you will not be able to reach them from the Vonage network. Of course, if you call the original number from a phone that is not Vonage related then it will ring through as normal......UNLESS the customer has disconnected their normal phone line during that 20 day window.....THEN you will need to call their temp Vonage "Soft Phone" number until the ownership of the original number is transferred over to Vonage. They say this transfer is now available to be done through email and must customers are getting it done in about 2 days.

05-25-2005, 06:59 PM
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	I discovered a problem with Vonage today (obviously not the 911 crap) I had a family member sign up for Vonage and they decided to keep their existing number. Vonage immediately implemented the number into their system even though they have not even shipped the MDA device yet. The problem is within the Vonage network only. If one Vonage user tries to call the number then they go directly to the Vonage voice mail system. The voice mail is using the default greeting and storing messages that the new customer will not be able to receive until they get their device OR they log into their Vonage account and check through the web interface. Vonage has also provided a temporary number that their technician claimed would forward my Vonage based calls to their outside network number. That was bullshit to get me off the line because when I called that number, I was once again dumbed into the default Vonage voice mail system. So....Basically if you use Vonage and somebody you know signs up with them, there is a period of up to 20 days that you will not be able to reach them from the Vonage network. Of course, if you call the original number from a phone that is not Vonage related then it will ring through as normal......UNLESS the customer has disconnected their normal phone line during that 20 day window.....THEN you will need to call their temp Vonage "Soft Phone" number until the ownership of the original number is transferred over to Vonage. They say this transfer is now available to be done through email and must customers are getting it done in about 2 days.