The greatest company On earth... a must Read. - GoFuckYourself.com

Rinaldo · 03-17-2005, 10:57 AM

So for the past week I haven't been able to type well because I had to use a new keyboard... the one on my laptop just crapped out on me.
SO I called Dell and they said they'd have a guy here in 24hrs. I thought "great"

Well 24hrs later I get a call from the receptionist that I have a package. In it is my new Keyboard, an instruction booklet (with hand written notes no less !)
a screwdriver and a black pick to pull the keyboard out with and not hurt my fingers doing it by hand.

It took me 5 min total, I felt like i accomplished something and It works better than the original one !
Best of all it had a note on blue paper appologizing for not being able to come do it themselves and thanking me for choosing Dell.

I now completely support this company. Mr. Dell hit me up

azguy · 03-17-2005, 11:00 AM

For $100 they earned a customer for life who will tell 2000 webmasters about it. I think it's worth it, isn't it?

Manowar · 03-17-2005, 11:00 AM

yeah, dell rock. all future windows stuff i get will be from them

ronaldo · 03-17-2005, 11:07 AM

Quote:

Originally Posted by azguy

For $100 they earned a customer for life who will tell 2000 webmasters about it. I think it's worth it, isn't it?

It's amazing how just a LITTLE gesture can return huge dividends.

I'm not a Dell fan personally though.

Luc · 03-17-2005, 11:08 AM

you're one of the lucky few. their support completely sucks most of the time.

DarkJedi · 03-17-2005, 11:09 AM

too bad their products are shit, you'll be seeing that guy often

WiredGuy · 03-17-2005, 11:11 AM

You know they actually cheaped out, they were supposed to do onsite service where they come in and do the fixing for you. Still good service but they were supposed to do everything for you.

WG

sexyclicks · 03-17-2005, 11:14 AM

I bought a PC, after a while I reformat it and I realize it came with no drivers, I had to go to my laptop and download them from Dell.com, make a CD, etc.

Rinaldo · 03-17-2005, 11:16 AM

Quote:

Originally Posted by WiredGuy

You know they actually cheaped out, they were supposed to do onsite service where they come in and do the fixing for you. Still good service but they were supposed to do everything for you.

WG

YOu know what you're right... but What I appreciate is them not making me wait long... and it really wasn't that big a deal.. .if I hire a maid to clean my house and laundry and instead she dry cleans the laundry it's still accomplished.

Mr Dell COntact me .

SmokeyTheBear · 03-17-2005, 11:24 AM

Quote:

Originally Posted by Platinum Rinaldo

.if I hire a maid to clean my house and laundry and instead she dry cleans the laundry it's still accomplished.

.

WTF if my maid did that shit i would beat her down.

WiredGuy · 03-17-2005, 11:33 AM

Quote:

Originally Posted by Platinum Rinaldo

YOu know what you're right... but What I appreciate is them not making me wait long... and it really wasn't that big a deal.. .if I hire a maid to clean my house and laundry and instead she dry cleans the laundry it's still accomplished.

Mr Dell COntact me .

If this was a business computer that was broken, they better do it within 1 business day or I'd be furious at dell for making me have employee downtime. If they couldn't be there within a day, then I'd rather go and buy the replacement part at a local store than paying staff salaries while they can't work.

WG

HpicAnn · 03-17-2005, 11:35 AM

Dell is the best!!

Honez · 03-17-2005, 11:47 AM

That's awesome

Rinaldo · 03-17-2005, 11:59 AM

well I just thought I'd share a good experience.
WG you're right though... I lied and said I was Dave and that "my number one employee can't work because of this i need this asap"

so they did just that.

WiredGuy · 03-17-2005, 12:14 PM

Quote:

Originally Posted by Platinum Rinaldo

WG you're right though... I lied and said I was Dave and that "my number one employee can't work because of this i need this asap"

You lied twice there, about being Dave and your number one employee thing

WG

Rinaldo · 03-17-2005, 12:15 PM

Quote:

Originally Posted by WiredGuy

You lied twice there, about being Dave and your number one employee thing

WG

LOL LOL it's called stretching the truth

wvuatl · 03-17-2005, 12:16 PM

that's got to be part of the reason they're # 1 !

03-17-2005, 10:57 AM	#1
Rinaldo Confirmed User Join Date: Sep 2003 Location: South Florida Posts: 5,086	The greatest company On earth... a must Read. So for the past week I haven't been able to type well because I had to use a new keyboard... the one on my laptop just crapped out on me. SO I called Dell and they said they'd have a guy here in 24hrs. I thought "great" Well 24hrs later I get a call from the receptionist that I have a package. In it is my new Keyboard, an instruction booklet (with hand written notes no less !) a screwdriver and a black pick to pull the keyboard out with and not hurt my fingers doing it by hand. It took me 5 min total, I felt like i accomplished something and It works better than the original one ! Best of all it had a note on blue paper appologizing for not being able to come do it themselves and thanking me for choosing Dell. I now completely support this company. Mr. Dell hit me up

03-17-2005, 11:11 AM	#7
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,482	You know they actually cheaped out, they were supposed to do onsite service where they come in and do the fixing for you. Still good service but they were supposed to do everything for you. WG __________________ I play with Google.

03-17-2005, 11:35 AM	#12
HpicAnn Confirmed User Join Date: Mar 2005 Posts: 4,319	Dell is the best!! __________________ GiVe YoU a BiG......... tImE Best Converting Webmaster Programs! All Niches Covered! [email protected] IcQ: 226461222

03-17-2005, 11:47 AM	#13
Honez Confirmed Brat Industry Role: Join Date: Apr 2003 Location: Colorado Springs, CO Posts: 6,636	That's awesome __________________ Your Paysite Partner Hone at YourPaysitePartner dot Com Skype - Stressmonkey

03-17-2005, 12:16 PM	#17
wvuatl Confirmed User Join Date: May 2004 Location: New Jersey Posts: 604	that's got to be part of the reason they're # 1 ! __________________ Get you some vibrators for women now!

03-17-2005, 11:00 AM	#2
azguy Confirmed User Join Date: Nov 2004 Location: Scottsdale, AZ Posts: 5,167	For $100 they earned a customer for life who will tell 2000 webmasters about it. I think it's worth it, isn't it?

03-17-2005, 11:00 AM	#3
Manowar jellyfish Join Date: Dec 2003 Posts: 71,528	yeah, dell rock. all future windows stuff i get will be from them

03-17-2005, 11:08 AM	#5
Luc Confirmed User Join Date: Nov 2002 Location: Houston Posts: 1,130	you're one of the lucky few. their support completely sucks most of the time.

03-17-2005, 11:09 AM	#6
DarkJedi No Refunds Issued. Industry Role: Join Date: Feb 2001 Location: GFY Posts: 28,300	too bad their products are shit, you'll be seeing that guy often

03-17-2005, 11:14 AM	#8
sexyclicks Confirmed User Industry Role: Join Date: Mar 2002 Location: c9media.com Posts: 3,240	I bought a PC, after a while I reformat it and I realize it came with no drivers, I had to go to my laptop and download them from Dell.com, make a CD, etc.

03-17-2005, 11:59 AM	#14
Rinaldo Confirmed User Join Date: Sep 2003 Location: South Florida Posts: 5,086	well I just thought I'd share a good experience. WG you're right though... I lied and said I was Dave and that "my number one employee can't work because of this i need this asap" so they did just that.