Member joined twice accidentally ... what to do? - GoFuckYourself.com

jawanda · 01-18-2005, 02:47 PM

I had someone signup for my site twice in a row, same name and address but two different credit cards. I'm assuming that his browser crashed or something after the first one, so he tried again with another card. The signups were about 7 minutes apart.

Anyway, I tried to email him to ask which one to cancel/refund but no response after a few days ... the only reason I'm worried about it is because I'd hate for him to chargeback both of them because he got 'double charged' (even though it was probably his fault).

What do you guys do in this situation?

-p

MaDalton · 01-18-2005, 02:50 PM

i make a refund on one of the cards without much asking

pornRefinery · 01-18-2005, 02:52 PM

Obviously you should refund the first one...

Pornopat · 01-18-2005, 02:52 PM

Refund the first card used. He thought that did not go through and if you refund it straight away he will see what you did when his statement comes in..

Buddah00 · 01-18-2005, 02:52 PM

I had that happen last month, I checked to see which login he was using and refunded the other one. Better than him charging back one or both of them.

jawanda · 01-18-2005, 02:52 PM

Yeah seems pretty obvious now that you guys said it lol.

thanks

SmokeyTheBear · 01-18-2005, 02:54 PM

hit him up for a loan ??

flashfire · 01-18-2005, 02:54 PM

refund one of them for sure, keep him happy and he'll rebill

jawanda · 01-18-2005, 02:55 PM

Quote:

Originally Posted by Buddah00

I had that happen last month, I checked to see which login he was using and refunded the other one. Better than him charging back one or both of them.

Even better idea! Just checked the logs and sure enough he's only using the 2nd one.

THanks again.

-Phil

Phoenix · 01-18-2005, 02:56 PM

refund the first..seems like he will expect to see it on the 2nd

groark · 01-18-2005, 02:57 PM

Quote:

Originally Posted by flashfire

refund one of them for sure, keep him happy and he'll rebill

Way to go! Customers mustn't think one tried to cheat them

Paco, of Large Cash. · 01-18-2005, 02:57 PM

Would be really nice (more so it is expected) if the billing processor picked up on something like that.

hyper · 01-18-2005, 03:03 PM

surfers expect to get fucked by porn sites. just keep both the fees and keep them rebilling..

kidding.. i think u know what to do.. its only fair to refund one of them

MandyBlake · 01-18-2005, 03:15 PM

yeah refund the first card he used and then send him another email telling him what you did.

01-18-2005, 02:47 PM	#1
jawanda Confirmed User Join Date: Feb 2003 Posts: 6,040	Member joined twice accidentally ... what to do? I had someone signup for my site twice in a row, same name and address but two different credit cards. I'm assuming that his browser crashed or something after the first one, so he tried again with another card. The signups were about 7 minutes apart. Anyway, I tried to email him to ask which one to cancel/refund but no response after a few days ... the only reason I'm worried about it is because I'd hate for him to chargeback both of them because he got 'double charged' (even though it was probably his fault). What do you guys do in this situation? -p

01-18-2005, 02:50 PM	#2
MaDalton I am Amazing Content! Industry Role: Join Date: Feb 2004 Posts: 39,829	i make a refund on one of the cards without much asking __________________ AmazingContent.com - providing only the best content and service since 2003 Monetize your content on Veegaz.com - one of Germanies largest VOD sites Got German traffic? We convert it into money for you! Skype: madalton02826 - Email: oltecconsult [at] gmail [dot] com

01-18-2005, 02:52 PM	#4
Pornopat AdultTubeSubmits.com Industry Role: Join Date: Dec 2003 Location: The Netherlands Posts: 10,598	Refund the first card used. He thought that did not go through and if you refund it straight away he will see what you did when his statement comes in.. __________________ https://stripcash.com/sign-up/?userI...fff832eb95ab6a

01-18-2005, 02:54 PM	#7
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	hit him up for a loan ?? __________________ hatisblack at yahoo.com

01-18-2005, 02:56 PM	#10
Phoenix BACON BACON BACON Industry Role: Join Date: Nov 2002 Location: Poems everybody, the laddie fancies himself a poet Posts: 35,465	refund the first..seems like he will expect to see it on the 2nd __________________ Skype Phoenixskype1 Telegram PhoenixBrad https://quantads.io

01-18-2005, 02:52 PM	#3
pornRefinery Confirmed User Join Date: Jan 2005 Location: ICQ 241-656-086 Posts: 384	Obviously you should refund the first one...

01-18-2005, 02:52 PM	#5
Buddah00 Confirmed User Join Date: May 2004 Location: The Dirty South Posts: 722	I had that happen last month, I checked to see which login he was using and refunded the other one. Better than him charging back one or both of them.

01-18-2005, 02:54 PM	#8
flashfire ICQ 1 6 7 8 5 3 4 9 2 Join Date: Feb 2003 Posts: 13,098	refund one of them for sure, keep him happy and he'll rebill

01-18-2005, 02:57 PM	#12
Paco, of Large Cash. Confirmed User Join Date: Jun 2002 Location: --> . <-- Posts: 2,267	Would be really nice (more so it is expected) if the billing processor picked up on something like that.

01-18-2005, 03:03 PM	#13
hyper Confirmed User Join Date: Mar 2002 Location: Mass Ass Posts: 5,294	surfers expect to get fucked by porn sites. just keep both the fees and keep them rebilling.. kidding.. i think u know what to do.. its only fair to refund one of them __________________

01-18-2005, 03:15 PM	#14
MandyBlake The one and only! Industry Role: Join Date: Nov 2002 Location: Atlanta, GA Posts: 17,761	yeah refund the first card he used and then send him another email telling him what you did. __________________ Mandy's Playhouse Her First Fat Girl If you're interested in promoting my sites, ICQ me! 178411921