Member joined twice accidentally ... what to do?
 

I had someone signup for my site twice in a row, same name and address but two different credit cards. I'm assuming that his browser crashed or something after the first one, so he tried again with another card. The signups were about 7 minutes apart.

Anyway, I tried to email him to ask which one to cancel/refund but no response after a few days ... the only reason I'm worried about it is because I'd hate for him to chargeback both of them because he got 'double charged' (even though it was probably his fault).

What do you guys do in this situation?

-p

i make a refund on one of the cards without much asking

Obviously you should refund the first one...

Refund the first card used. He thought that did not go through and if you refund it straight away he will see what you did when his statement comes in..

I had that happen last month, I checked to see which login he was using and refunded the other one. Better than him charging back one or both of them.

Yeah seems pretty obvious now that you guys said it lol.

thanks :thumbsup

hit him up for a loan ??

refund one of them for sure, keep him happy and he'll rebill

Even better idea! Just checked the logs and sure enough he's only using the 2nd one.

THanks again.

-Phil

refund the first..seems like he will expect to see it on the 2nd

Way to go! Customers mustn't think one tried to cheat them :warning

Would be really nice (more so it is expected) if the billing processor picked up on something like that.

surfers expect to get fucked by porn sites. just keep both the fees and keep them rebilling..


kidding.. i think u know what to do.. its only fair to refund one of them

yeah refund the first card he used and then send him another email telling him what you did.