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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 01-17-2005, 11:43 AM   #1
mrgica
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Where is my money EPASSPORTE???

I was opening personal epassporte account, during this step they ask me to add some $$$ to my account, so I do that, no problems.

Then (after I verified my CC) what they call "final step" they ask me to add some $$$ to my account AGAIN, I don't understand why but I do as they say because its the only way to finnish this signup.

When finished I login to my epassporte account and find only $founds that I added in the final step (second time) the money that I added first time are not there!

WTF is this???
I want to know if anyone else experienced this? And can someone explain what is going on?
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Old 01-17-2005, 11:49 AM   #2
Susan F
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That didnīt happen to me but I ran into a different problem with epassporte. They suck IMO. If they were to settle my problem soon I might change my mind.
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Old 01-17-2005, 11:50 AM   #3
Chris
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have you tried calling them and going thru the proper steps to figure out what is going on?
Calling out a company such as them is not a smart move
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Old 01-17-2005, 11:51 AM   #4
sickkittens
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I still have money missing. No one wants to take blame either.
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Old 01-17-2005, 11:51 AM   #5
SmokeyTheBear
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Quote:
Originally Posted by JupZChris
have you tried calling them and going thru the proper steps to figure out what is going on?
Calling out a company such as them is not a smart move
bah ... epassporte has notoriously shitty cs
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Old 01-17-2005, 11:53 AM   #6
Chris
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Quote:
Originally Posted by SmokeyTheBear
bah ... epassporte has notoriously shitty cs
At first the CS was shit but the past few months ... i would say they have changed ALOT. I have only had one problem and CS took care of it within 24 hours
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Old 01-17-2005, 11:54 AM   #7
simple simon
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when they have 1/10000th of the users paypal has I would consider them, till then they are just a pain in the ass. Shitty CS to boot
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Old 01-17-2005, 11:54 AM   #8
SmokeyTheBear
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i can tell you exactly how the phone call will go..

"hi this is epassporte how may i help you?"

you will state the problem , they will ask you a bunch of questions about your account, ask a bunch more useless questions, then they will tell you , its another department and they cant talk to them or forward you to them , infact they are very sorry but theres nothing they can do , email risk managment and they will get back to you.

maybe not every time , but..
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Old 01-17-2005, 12:37 PM   #9
crackerboy
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Epass rocks
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Old 01-17-2005, 12:38 PM   #10
Dado2002
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Quote:
Originally Posted by SmokeyTheBear
i can tell you exactly how the phone call will go..

"hi this is epassporte how may i help you?"

you will state the problem , they will ask you a bunch of questions about your account, ask a bunch more useless questions, then they will tell you , its another department and they cant talk to them or forward you to them , infact they are very sorry but theres nothing they can do , email risk managment and they will get back to you.

maybe not every time , but..

SHIT MAN .... You are right ..... I talk with one of those support girls for 30 minuts ago... . nothing hepand..... I had same problem like Mrgica and they said to me " We canīt see here that you put your money at first time .....
WHAT A FUCKING COMPANY IS THIS ??!!!???!!??!
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Old 01-17-2005, 12:42 PM   #11
mrgica
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[QUOTE=JupZChris]have you tried calling them and going thru the proper steps to figure out what is going on?

Of course I did, but no answers to my problem.

Quote:
Originally Posted by JupZChris
Calling out a company such as them is not a smart move
If you read my post again you will see why I came here with this problem. I was asking other webmasters if they had the same problem, and what happened!
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