Where is my money EPASSPORTE???
 

I was opening personal epassporte account, during this step they ask me to add some $$$ to my account, so I do that, no problems.

Then (after I verified my CC) what they call "final step" they ask me to add some $$$ to my account AGAIN, I don't understand why but I do as they say because its the only way to finnish this signup.

When finished I login to my epassporte account and find only $founds that I added in the final step (second time) the money that I added first time are not there!

WTF is this???
I want to know if anyone else experienced this? And can someone explain what is going on?

That didn´t happen to me but I ran into a different problem with epassporte. They suck IMO. If they were to settle my problem soon I might change my mind.

have you tried calling them and going thru the proper steps to figure out what is going on?
Calling out a company such as them is not a smart move

I still have money missing. :( No one wants to take blame either.

bah ... epassporte has notoriously shitty cs

At first the CS was shit but the past few months ... i would say they have changed ALOT. I have only had one problem and CS took care of it within 24 hours :thumbsup

when they have 1/10000th of the users paypal has I would consider them, till then they are just a pain in the ass. Shitty CS to boot

i can tell you exactly how the phone call will go..

"hi this is epassporte how may i help you?"

you will state the problem , they will ask you a bunch of questions about your account, ask a bunch more useless questions, then they will tell you , its another department and they cant talk to them or forward you to them , infact they are very sorry but theres nothing they can do , email risk managment and they will get back to you.

:) maybe not every time , but..

Epass rocks :thumbsup

SHIT MAN .... You are right ..... I talk with one of those support girls for 30 minuts ago... . nothing hepand..... I had same problem like Mrgica and they said to me " We can´t see here that you put your money at first time .....
WHAT A FUCKING COMPANY IS THIS ??!!!???!!??! :ak47: :ak47: :ak47:

[QUOTE=JupZChris]have you tried calling them and going thru the proper steps to figure out what is going on?

Of course I did, but no answers to my problem.

If you read my post again you will see why I came here with this problem. I was asking other webmasters if they had the same problem, and what happened!