How often do you tell a customer to FUCK OFF - GoFuckYourself.com

DeadFidel · 12-18-2004, 06:43 AM

We all get "those" emails. The guys that can't download correctly, the refund request because my kid used my CC, the lonely person that just keeps writing to complain about just anything just to receive a reply, the "I know it alls" pissed because the file labeled 6.5MB is actually 6.43MB and feels I should change the copy etc.

Written even semi-politely I will write back with respect and 99.XX of the time the "kill them with kindness" theory works fine, but I came really close today.

A person writes that he can't download or see any movies. I replied and asked about what version of windows i.e., and player he was using etc. He replies I don't know, I use AOL.
I then sent i.e. links and information. He then writes back that his codes don't work. I checked the codes and find out that he asked for a refund. I let it go.

He just wrote back:

"I HOPE YOU FIX THIS SOON! I OWNED 14 ADULT WEB SITES COUPLE YEARS BACK...I KNOW THAT I AM TALKING ABOUT!!!

WHY ARE NOT MY CODES WORKING!!!!!!!!!!!!!!!!!"

Is it time for my first "Fuck off " reply?

Twe Russ · 12-18-2004, 06:46 AM

Not that often.

Basic_man · 12-18-2004, 06:49 AM

What a dumb ass !

Roald · 12-18-2004, 06:49 AM

ask him wich sites he ran

polish_aristocrat · 12-18-2004, 06:50 AM

Quote:

Originally posted by QuaShe
ask him wich sites he ran

gr8movies.com

robfantasy · 12-18-2004, 06:51 AM

yes it is, i know exactly what you mean, tell him to go fuck himself with a rusty screwdriver

groark · 12-18-2004, 06:53 AM

I don't want to own a paysite

Roald · 12-18-2004, 06:56 AM

Quote:

Originally posted by polish_aristocrat
gr8movies.com

lol, I then do a refund rigth away. You don't want to mess with that guy

Manowar · 12-18-2004, 06:58 AM

Quote:

Originally posted by polish_aristocrat
gr8movies.com

dcortez · 12-18-2004, 10:17 AM

Never.

Have I wanted to? Absolutely.

Was there any point to being courteous with a customer who was clearly on his way out? Absolutely.

Why? ...

Your level of professionalism reflects on your business well beyond the disgruntled customers. There are a million frustrating possibilities, but you don't have to get sucked into them. Be honest and factual.

If you are a 'hot under the collar' type person, this limit will exist in all your dealings (not just with your 'bad' customers) and getting a handle on objectivity pays in spades!

You might be surprised how often a bad situation can be turned around into a really good one.

Sometimes, you just cannot fix a problem a customer is having - time to gracefully move on.

I've had numerous thank-you letters from customers who had tech problems on their end (I invested lots of time trying to help them through) and we had to part company - they were impressed by the courtesy, and there is no doubt that when they do get their technical act together they will come back.

At the very least, by being decent with those you do (and don't do) business with, you will not be contributing to any badwill.

I'm sure some of these concepts must seem pretty goofy to the popup console terrorist types, but if you want to build a business which has a better chance to endure, quality is a good angle.

Customer Care Guide

-Dino

The Bootyologist · 12-18-2004, 10:19 AM

i almost never get upset with clients or customers

it's not allowed. period

Dalai lama · 12-18-2004, 10:21 AM

Never.

xclusive · 12-18-2004, 10:23 AM

I would never do that but I will cut them off and explain that I thank them for their business and hope they can find what they are looking for elsewhere...

Top Jimmy · 12-18-2004, 10:24 AM

Never, no matter how "wrong" they seem a cb isn't worth it. Just refund the shit and kill the ID.

chass · 12-18-2004, 10:25 AM

What a dumbass....if he owned 14 adult web sites...then he'd know what kind of windows player he's got! Apparantly he DOESN'T know what he's talking about!

Quote:

Originally posted by DeadFidel
....He just wrote back:

"I HOPE YOU FIX THIS SOON! I OWNED 14 ADULT WEB SITES COUPLE YEARS BACK...I KNOW THAT I AM TALKING ABOUT!!!

WHY ARE NOT MY CODES WORKING!!!!!!!!!!!!!!!!!"

Is it time for my first "Fuck off " reply?

Project-Shadow · 12-18-2004, 10:36 AM

Refund his money, tell him to fuck off and signup him up for beasty porn.

12-18-2004, 06:43 AM	#1
DeadFidel Confirmed User Join Date: Jul 2003 Location: This was my wife circa 2002 Posts: 6,760	How often do you tell a customer to FUCK OFF We all get "those" emails. The guys that can't download correctly, the refund request because my kid used my CC, the lonely person that just keeps writing to complain about just anything just to receive a reply, the "I know it alls" pissed because the file labeled 6.5MB is actually 6.43MB and feels I should change the copy etc. Written even semi-politely I will write back with respect and 99.XX of the time the "kill them with kindness" theory works fine, but I came really close today. A person writes that he can't download or see any movies. I replied and asked about what version of windows i.e., and player he was using etc. He replies I don't know, I use AOL. I then sent i.e. links and information. He then writes back that his codes don't work. I checked the codes and find out that he asked for a refund. I let it go. He just wrote back: "I HOPE YOU FIX THIS SOON! I OWNED 14 ADULT WEB SITES COUPLE YEARS BACK...I KNOW THAT I AM TALKING ABOUT!!! WHY ARE NOT MY CODES WORKING!!!!!!!!!!!!!!!!!" Is it time for my first "Fuck off " reply?

12-18-2004, 06:46 AM	#2
Twe Russ Confirmed User Join Date: Jan 2003 Location: NYC Posts: 3,493	Not that often. __________________ Contact information - ICQ: 7.9.0.3.0.0 · AIM: no roach · E-Mail: roachito \|\| @ \|\| gmail \|\| . \|\| com [Friend Finder - Geo Targeting & Incredible Site Ratio] - [Credit Card Traffic - Make $65 Per Join]

12-18-2004, 06:49 AM	#3
Basic_man Programming King Pin Industry Role: Join Date: Oct 2003 Location: Montreal Posts: 27,360	What a dumb ass ! __________________ UUGallery Builder - automated photo/video gallery plugin for Wordpress! Stop looking! Checkout Naked Hosting, online since 1999 !

12-18-2004, 06:49 AM	#4
Roald SecretFriends.com Industry Role: Join Date: May 2001 Location: IMC Headquarters Posts: 27,888	ask him wich sites he ran __________________ WE ARE BUYING PAY SITES! CONTACT ME ClubSweethearts \| ManUpFilms \| SinfulXXX \| HOT * AdultPrime * HOT Paying webmasters since 1996! Contact: r.riepen @ sansylgroup.com \| telegram: roaldr

12-18-2004, 06:51 AM	#6
robfantasy Confirmed User Industry Role: Join Date: Jun 2002 Location: Medellin, Colombia Posts: 6,445	yes it is, i know exactly what you mean, tell him to go fuck himself with a rusty screwdriver __________________ Looking to speak w/ high volume nutra CPA affiliates or networks... msg me

12-18-2004, 06:53 AM	#7
groark So Fucking Banned Join Date: Nov 2003 Location: Germany Posts: 1,966	I don't want to own a paysite

12-18-2004, 10:17 AM	#10
dcortez DINO CORTEZ™ Industry Role: Join Date: Jun 2003 Location: Vancouver Island Posts: 2,145	Never. Have I wanted to? Absolutely. Was there any point to being courteous with a customer who was clearly on his way out? Absolutely. Why? ... Your level of professionalism reflects on your business well beyond the disgruntled customers. There are a million frustrating possibilities, but you don't have to get sucked into them. Be honest and factual. If you are a 'hot under the collar' type person, this limit will exist in all your dealings (not just with your 'bad' customers) and getting a handle on objectivity pays in spades! You might be surprised how often a bad situation can be turned around into a really good one. Sometimes, you just cannot fix a problem a customer is having - time to gracefully move on. I've had numerous thank-you letters from customers who had tech problems on their end (I invested lots of time trying to help them through) and we had to part company - they were impressed by the courtesy, and there is no doubt that when they do get their technical act together they will come back. At the very least, by being decent with those you do (and don't do) business with, you will not be contributing to any badwill. I'm sure some of these concepts must seem pretty goofy to the popup console terrorist types, but if you want to build a business which has a better chance to endure, quality is a good angle. Customer Care Guide -Dino

12-18-2004, 10:19 AM	#11
The Bootyologist So Fucking Banned Join Date: Jun 2004 Location: m00dville Posts: 2,912	i almost never get upset with clients or customers it's not allowed. period

12-18-2004, 10:21 AM	#12
Dalai lama Strength and Honor Join Date: Jul 2004 Location: Europe Posts: 16,540	Never. __________________ A program you can trust. Gallerybooster Run multiply TGPs of 1 script

12-18-2004, 10:23 AM	#13
xclusive Too lazy to set a custom title Join Date: Apr 2004 Location: Buffalo, NY Posts: 35,218	I would never do that but I will cut them off and explain that I thank them for their business and hope they can find what they are looking for elsewhere... __________________ I support MediumPimpin.com / Shemp's Outlawtgp.com /

12-18-2004, 10:24 AM	#14
Top Jimmy Confirmed User Join Date: Dec 2004 Location: Down your street Posts: 2,513	Never, no matter how "wrong" they seem a cb isn't worth it. Just refund the shit and kill the ID. __________________ Don't reply. Let it die.

12-18-2004, 10:36 AM	#16
Project-Shadow Confirmed User Industry Role: Join Date: Feb 2003 Posts: 7,340	Refund his money, tell him to fuck off and signup him up for beasty porn.