How often do you tell a customer to FUCK OFF
 

We all get "those" emails. The guys that can't download correctly, the refund request because my kid used my CC, the lonely person that just keeps writing to complain about just anything just to receive a reply, the "I know it alls" pissed because the file labeled 6.5MB is actually 6.43MB and feels I should change the copy etc.

Written even semi-politely I will write back with respect and 99.XX of the time the "kill them with kindness" theory works fine, but I came really close today.

A person writes that he can't download or see any movies. I replied and asked about what version of windows i.e., and player he was using etc. He replies I don't know, I use AOL.
I then sent i.e. links and information. He then writes back that his codes don't work. I checked the codes and find out that he asked for a refund. I let it go.

He just wrote back:

"I HOPE YOU FIX THIS SOON! I OWNED 14 ADULT WEB SITES COUPLE YEARS BACK...I KNOW THAT I AM TALKING ABOUT!!!

WHY ARE NOT MY CODES WORKING!!!!!!!!!!!!!!!!!"

Is it time for my first "Fuck off " reply?


:glugglug

Not that often.

What a dumb ass !

ask him wich sites he ran

gr8movies.com

yes it is, i know exactly what you mean, tell him to go fuck himself with a rusty screwdriver

I don't want to own a paysite :glugglug

lol, I then do a refund rigth away. You don't want to mess with that guy :1orglaugh

:1orglaugh

Never.

Have I wanted to? Absolutely.

Was there any point to being courteous with a customer who was clearly on his way out? Absolutely.

Why? ...

Your level of professionalism reflects on your business well beyond the disgruntled customers. There are a million frustrating possibilities, but you don't have to get sucked into them. Be honest and factual.

If you are a 'hot under the collar' type person, this limit will exist in all your dealings (not just with your 'bad' customers) and getting a handle on objectivity pays in spades!

You might be surprised how often a bad situation can be turned around into a really good one.

Sometimes, you just cannot fix a problem a customer is having - time to gracefully move on.

I've had numerous thank-you letters from customers who had tech problems on their end (I invested lots of time trying to help them through) and we had to part company - they were impressed by the courtesy, and there is no doubt that when they do get their technical act together they will come back.

At the very least, by being decent with those you do (and don't do) business with, you will not be contributing to any badwill.

I'm sure some of these concepts must seem pretty goofy to the popup console terrorist types, but if you want to build a business which has a better chance to endure, quality is a good angle.

Customer Care Guide

:2 cents:

-Dino

i almost never get upset with clients or customers


it's not allowed. period

Never.

I would never do that but I will cut them off and explain that I thank them for their business and hope they can find what they are looking for elsewhere...

Never, no matter how "wrong" they seem a cb isn't worth it. Just refund the shit and kill the ID.

What a dumbass....if he owned 14 adult web sites...then he'd know what kind of windows player he's got! Apparantly he DOESN'T know what he's talking about!

Refund his money, tell him to fuck off and signup him up for beasty porn. :thumbsup