Would shipping a DVD to any new credit card client reduce chargebacks?

[Lacoste]

Has anyone experienced this? If you ship a DVD which requires a signature at reception, can you use this to defend yourself from a chargeback? Will the processing entity by able to use it and get a C/B blocked?

[Chris]

depends on why they are charging back

[Nydahl]

I have done it several times - doesn't work

[pornguy]

Never tried it, but the big players do this often. I would think it does help.
By the way, talk to your CC processor and ask them. If you have a shipping receipt, that is enough for Visa, MCard and Discover to stop a chargeback process. But since you are going thru a processor, I would ask them if they will take the time to submit the query to you and allow you to send the shipping receipt.

[baddog]

Would be a good way to get rid of any extra DVD's you had laying around

[directfiesta]

First of all, the bank is on the customer's side.
Secondly, they have no interest in investigating a chargeback request from a customer, unless it is a repeated situation over and over again
Third, even if someone signs for an "unknown" parcel , it doesn't mean he ordered it or joined your site.

On the other hand, some surfers don't want you to send stuff at their home ... and doing that can bring the wife in the picture, creating the chargeback ( I swear to you honey, I have no idea who these people are! Let me call my bank, I will show you )...

[directfiesta]

Oh, BTW, I have an extra 2 to 3000 DVD'S ( 12 titles ) to get rid off ... $ 2.50 / unit

[Chris]

Originally posted by baddog
Would be a good way to get rid of any extra DVD's you had laying around

or you could just ship all your extra dvds you got laying around to me and ill unload em ;)

[Chris]

Originally posted by directfiesta
Oh, BTW, I have an extra 2 to 3000 DVD'S ( 12 titles ) to get rid off ... $ 2.50 / unit

sell em on ebay brooooo

[directfiesta]

Originally posted by JupZChris
sell em on ebay brooooo

Adult ... no fucking way ...

[Basic_man]

Originally posted by JupZChris
sell em on ebay brooooo

Ya, nice idea !

[webmaster x]

I don't think, it reduces chargebacks or it has any effect either.

[Mike Okitch]

Originally posted by Lacoste
Has anyone experienced this? If you ship a DVD which requires a signature at reception, can you use this to defend yourself from a chargeback? Will the processing entity by able to use it and get a C/B blocked?

Having a signature on file should help defending yourself against a chargeback. In theory.

In practice, things are much different.

I was in another business (non-adult) where we had signatures as well as recorded conversations authorizing the charge. But when the client charged back, nothing could be done.

It's a perfect example of the "customer is always right" gone too far. The bank's customer can do no wrong, never jerks off to porn and consequently is always right. So the bank caves in favour of their customer which result in you being charged back.

[Lacoste]

Let me ask the question another way. Since it appears that nothing can prevent chargebacks (I wonder how they manage to do it in the internet mainstream biz) what is the best way to scare the client enough for him not to want to do it or think it won't succeed?

[Mike Okitch]

Originally posted by Lacoste
Let me ask the question another way. Since it appears that nothing can prevent chargebacks (I wonder how they manage to do it in the internet mainstream biz) what is the best way to scare the client enough for him not to want to do it or think it won't succeed?

Mainstream is a different animal. We're evil pornographers, remember?

The problem is by the time you hear about this from your processor, it's often too late. And telling your clients "don't chargeback or else..." could scare them off.

I don't know if the idea could be applied in adult but one thing me and my guys did in mainstream was this;

Offer a present to a relative which you send on your client's behalf. This can be anything that actually costs little but has a high perceived value.

Get the client to give you info on that relative such as name, address, etc. (you must be able to deliver that present somehow)

If the client flakes and "never spoke with you", confront them! "How come I know about your aunt Betsy who lives in Tampa if we never spoke?"

It's not foolproof and will not get rid of all your chargebacks. But if it can save some, all the power to you.

[directfiesta]

General suffers also chargebacks ....

I did chargeback TMobile for 2 months of service that they billed even after I left Florida.
My bank asked me if I wanted to charge the whole amount : it would be easier ...