Quote:
Originally posted by Lacoste
Has anyone experienced this? If you ship a DVD which requires a signature at reception, can you use this to defend yourself from a chargeback? Will the processing entity by able to use it and get a C/B blocked?
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Having a signature on file should help defending yourself against a chargeback. In theory.
In practice, things are much different.
I was in another business (non-adult) where we had signatures as well as recorded conversations authorizing the charge. But when the client charged back, nothing could be done.
It's a perfect example of the "customer is always right" gone too far. The bank's customer can do no wrong, never jerks off to porn and consequently is always right. So the bank caves in favour of their customer which result in you being charged back.