Anyone use Nexus XI? What's up with them? - GoFuckYourself.com

Interlude · 11-11-2004, 06:24 PM

Getting a "We are currently experiencing technical difficulties." message when I've tried signing up on any site that uses them for processing.

BIGTYMER · 11-11-2004, 06:30 PM

Thats doesnt sound good.

m1ar0se · 11-11-2004, 08:11 PM

no it dosnt look good, no rebills are going through either, usual story no reply to emails. Tis weird though, they are no behind in payments, in fact they are prompt.

Perhaps they have had problems with their cc gateway. another one bites the dust.

Its time to get Asama Bin Laden on the credit card companies arses.

r-c-e · 11-11-2004, 08:20 PM

It is bizarre to say the least.

baddog · 11-11-2004, 08:38 PM

Quote:

Originally posted by m1ar0se
no it dosnt look good, no rebills are going through either, usual story no reply to emails. Tis weird though, they are no behind in payments, in fact they are prompt.

When did the rebills stop going thru?

m1ar0se · 11-11-2004, 09:07 PM

The rebills stopped thursday my time (new zealand). really weird though, they were telling me just last week that their growth had been enormous of late and they were employing more people. Be a bloody shame if they are going belly up as they are a very good oufit to deal with.

I might need to find another processor for my avs that I am building, any ideas ?., ccbill is out, they dont have aquiring banks for my part of the world.

Interlude · 11-11-2004, 09:08 PM

I was fairly certain that they haven't had any issues... they always pay on time, and I haven't seen them down before. Hell, even emails get responded to pretty much immediately.

Something must be up

Interlude · 11-11-2004, 09:09 PM

Have rebills actually stopped, or are you just not getting email confirmations?

Ugh, never mind, just checked sales reports and nothing is posted for 11/10 or 11/11.

m1ar0se · 11-11-2004, 09:19 PM

btw.........its only cc thats not working, not the other payment options

baddog · 11-11-2004, 09:22 PM

Quote:

Originally posted by m1ar0se

I might need to find another processor for my avs that I am building, any ideas ?., ccbill is out, they dont have aquiring banks for my part of the world.

eCommerceGlobal.com - click this link and save 1% on processing rate

BIGTYMER · 11-11-2004, 09:22 PM

Quote:

Originally posted by m1ar0se
btw.........its only cc thats not working, not the other payment options

And they account for a great share of my $$$.

BigL · 11-11-2004, 09:45 PM

Has anyone tried calling one of their staff?

Dalin S. Owen
Tel: +1-780-421-5490 ext. 202

The default number on their whois is the same w/no extension.
(780) 421-5490

wiggitywack · 11-11-2004, 09:53 PM

Dalin is a stand up guy, I am sure there is some sort of reasonable explanation. I would just give him a call.

directfiesta · 11-11-2004, 10:00 PM

I use them a bit for special promotions...

Never had a problem.

Maybe the issue is really technical....

Lacoste · 11-12-2004, 01:06 AM

Last day I got a rebill was on the 9th. Nothing since then. Only expiries and cnacels going thru.

Marcus Aurelius · 11-12-2004, 01:28 AM

problems here as well. they went down a few days ago, no email response, nothing at all. very strange.

baddog · 11-12-2004, 01:44 AM

I say we bow our heads in a moment of silence

Marcus Aurelius · 11-12-2004, 01:46 AM

Quote:

Originally posted by baddog
I say we bow our heads in a moment of silence

Seriously, this shit is getting out of hand. seems like one goes under every day.

baddog · 11-12-2004, 01:47 AM

Quote:

Originally posted by directfiesta

Maybe the issue is really technical....

Well, I was thinking that, but as they are showing expires and cancels, I have my doubts

Lacoste · 11-12-2004, 04:06 AM

The good news is that they did not expire clients who did not cancel their rebills. If they are having issues with their bank they might be looking at another bank to work with and might resume processing. If that's the case (alot of IFs), we can all say goodbye to the holdbacks. Probably will be held up by the royal bank as C/B fines on visas request.
I just hope we get paid on the 16th.

BigL · 11-12-2004, 04:35 AM

Has anyone had success reaching them by phone or e-mail for an answer?

Marcus Aurelius · 11-12-2004, 04:40 AM

Quote:

Originally posted by BigL
Has anyone had success reaching them by phone or e-mail for an answer?

So far no success in either respect, after SEVERAL tries.

BigL · 11-12-2004, 05:05 AM

Is the 1-877-NEXUSXI number any different from the other one? Ext. 2 goes to Brenda Guenther, marketing director.

directfiesta · 11-12-2004, 07:38 AM

Quote:

Originally posted by baddog
Well, I was thinking that, but as they are showing expires and cancels, I have my doubts

I think you are right ...

I don't have members with them, just goods ... so I didn't know about rebills...
Oh well, another one bites the dust...

Interlude · 11-12-2004, 09:26 AM

Anyone able to get through yet? Christ, why can't companies communicate?

Lacoste · 11-12-2004, 09:49 AM

Still no news and we are Friday. I fear that we might not be getting our next wire. They will probably make an announcement on the 16th. Just like every other company that went down already, they will announce it after payday and not before.
Hope I'm very wrong of course but history might repeat itself.

BIGTYMER · 11-12-2004, 11:37 AM

Argh....

Lacoste · 11-12-2004, 01:16 PM

No rebills today as well. Astalavista baby.

dcortez · 11-12-2004, 01:43 PM

Same problem here - their CC form has been down since Wednesday.

I tried phoning and leaving messages on all departments and sent support request emails every 12 hours.

I just signed up with them this week and they seemed like a nice bunch. Everyone I spoke to beforehand suggested that NexusXi was top notch.

It seems really unusual that they would drop out of communication like this. I'm really hoping that they can get things going soon and be able to explain how they plan to avoid this in the future.

I got a really good impression from them.

I understood that they were a smaller company and their experience in adult was limited but they claimed to have an excellent relationship with their bank and they answered all my tough questions very well - much better than other startup processors (like eCommerceGlobal who canceled my approved app after I asked for their legal business information before sending them my ID).

If anyone hears from them, please let us know asap.

Thanks!

-Dino

BIGTYMER · 11-12-2004, 01:43 PM

Quote:

Originally posted by Lacoste
No rebills today as well. Astalavista baby.

baddog · 11-12-2004, 01:48 PM

Quote:

Originally posted by dcortez
(like eCommerceGlobal who canceled my approved app after I asked for their legal business information before sending them my ID).

you don't really want to announce to the world why you were canceled, do you?

dcortez · 11-12-2004, 01:56 PM

Quote:

Originally posted by baddog
you don't really want to announce to the world why you were canceled, do you?

Actually I do.

I think they are a scary business based on my first hand experience and it's lucky for them that thread you and I shared a couple weeks ago so miraculously got wiped. I cannot imagine anyone signing with them after reading just what they had to say through you.

If you want to go through it all again, we can. That whole discussion is still retrievable.

But, they should speak for themselves this time and not hide behind you like they did last time.

If you want to do it again, we'll start a new thread 'Anyone deal with eCommerceGlobal.com?'

Your call...

directfiesta · 11-12-2004, 03:46 PM

Quote:

Originally posted by dcortez
Actually I do.

I think they are a scary business based on my first hand experience and it's lucky for them that thread you and I shared a couple weeks ago so miraculously got wiped. I cannot imagine anyone signing with them after reading just what they had to say through you.

If you want to go through it all again, we can. That whole discussion is still retrievable.

But, they should speak for themselves this time and not hide behind you like they did last time.

If you want to do it again, we'll start a new thread 'Anyone deal with eCommerceGlobal.com?'

Your call...

Popcorn is ready

Martin · 11-12-2004, 03:51 PM

dcortez · 11-12-2004, 03:54 PM

Quote:

Originally posted by m1ar0se
The rebills stopped thursday my time (new zealand). really weird though, they were telling me just last week that their growth had been enormous of late and they were employing more people. Be a bloody shame if they are going belly up as they are a very good oufit to deal with.

Is it possible that there is a legitimate explanation for their unexpected dropout from communications that does not necessarily suggest the worst?

I have NOT heard a single bad thing about Nexus - in fact, everyone I spoke with had a positive attitude towards them in terms of payments and history. I had a great impression of them.

As you may know, yesterday was a holiday for many in Canada (Remembrance/Veterans day) and it would be understandable if they were running light (support-wise) on the holiday. Some businesses are actually taking a long weekend this weekend.

We also know that only one of their forms is not coming up. Maybe whatever remote monitoring they do might have missed this because the other forms are coming up ok?

It just a thought.

I'm still rootin' for em until they have a chance to shed some light on what happened.

-Dino

BIGTYMER · 11-12-2004, 04:02 PM

Back to the Nexus XI issue!!!

Lacoste · 11-12-2004, 04:03 PM

I know its Xmas soon but don't tell me you still beleive in Santa Claus, do you dcortez?

dcortez · 11-12-2004, 04:09 PM

Quote:

Originally posted by Lacoste
I know its Xmas soon but don't tell me you still beleive in Santa Claus, do you dcortez?

No, but I sometimes (like now), I want to.

With the rate of diminishing returns on available processors, especially for Canada, we might have to be willing to make some allowances if the prospect looks hopeful.

At least there is still a tooth fairy...

directfiesta · 11-12-2004, 04:12 PM

Quote:

Originally posted by dcortez

As you may know, yesterday was a holiday for many in Canada (Remembrance/Veterans day) and it would be understandable if they were running light (support-wise) on the holiday. Some businesses are actually taking a long weekend this weekend.

.

-Dino

That holiday is basically only for the public function ( Government, Post, ...) and para-gov ( Banks ).

Everybody else works.

So that cannot explain the silence ...

Honestly, there is smoke... so be ready to see a fire!

dcortez · 11-12-2004, 04:17 PM

Quote:

Originally posted by directfiesta
That holiday is basically only for the public function ( Government, Post, ...) and para-gov ( Banks ).

Everybody else works.

So that cannot explain the silence ...

Honestly, there is smoke... so be ready to see a fire!

For sure. The holiday excuse is a stretch.

If anything, it is hard to imagine they would not at least check support emails/calls.

BIGTYMER · 11-12-2004, 04:18 PM

Quote:

Originally posted by Lacoste
I know its Xmas soon but don't tell me you still beleive in Santa Claus, do you dcortez?

What about the tooth fairy? Ofcourse you still beleive in her.

dcortez · 11-12-2004, 04:23 PM

Quote:

Originally posted by Kingpins
What about the tooth fairy? Ofcourse you still beleive in her.

Absolutely

And NOBODY is taking her away from me!

Lacoste · 11-12-2004, 07:08 PM

Can somebody in the area stop by their office and see what's up?

Nexus XI Communications Inc.
#230-11215 Jasper Ave
Edmonton AB T5K 0L5
Canada

dcortez · 11-12-2004, 07:45 PM

Quote:

Originally posted by Lacoste
Can somebody in the area stop by their office and see what's up?

Good idea.

I checked the weather and news for Edmonton over past couple days - no snow storms or serious events.

nudecanada · 11-12-2004, 07:55 PM

Quote:

Originally posted by Lacoste
Can somebody in the area stop by their office and see what's up?

Nexus XI Communications Inc.
#230-11215 Jasper Ave
Edmonton AB T5K 0L5
Canada

It's a mailbox etc. address.
They don't have an office.

BIGTYMER · 11-12-2004, 08:19 PM

Quote:

Originally posted by nudecanada
It's a mailbox etc. address.
They don't have an office.

Maybe someone could wait infront?

nudecanada · 11-12-2004, 09:07 PM

haha...from the looks of it, there are only about 5 people who use(d) them anyways.

baddog · 11-13-2004, 02:00 AM

Quote:

Originally posted by nudecanada
It's a mailbox etc. address.
They don't have an office.

How did you arrive at that conclusion?

http://www.google.com/search?hl=en&q...T5K+0L5+canada

baddog · 11-13-2004, 02:03 AM

Never mind

http://findabusiness.yellowpages.ca/...080857506.html

datatank · 11-13-2004, 02:05 AM

Quote:

Originally posted by baddog
Never mind

http://findabusiness.yellowpages.ca/...080857506.html

This is not good news. I had a client who just signed up to use them

11-11-2004, 06:24 PM	#1
Interlude Confirmed User Join Date: Feb 2001 Location: State of Denial Posts: 1,147	Anyone use Nexus XI? What's up with them? Getting a "We are currently experiencing technical difficulties." message when I've tried signing up on any site that uses them for processing.

11-11-2004, 09:09 PM	#8
Interlude Confirmed User Join Date: Feb 2001 Location: State of Denial Posts: 1,147	Have rebills actually stopped, or are you just not getting email confirmations? Ugh, never mind, just checked sales reports and nothing is posted for 11/10 or 11/11. Last edited by Interlude; 11-11-2004 at 09:11 PM..

11-11-2004, 10:00 PM	#14
directfiesta Too lazy to set a custom title Industry Role: Join Date: Oct 2002 Location: Montreal, Quebec Posts: 29,677	I use them a bit for special promotions... Never had a problem. Maybe the issue is really technical.... __________________ I know that Asspimple is stoopid ... As he says, it is a FACT ! But I can't figure out how he can breathe or type , at the same time .... Last edited by directfiesta; 11-11-2004 at 10:01 PM..

11-12-2004, 01:06 AM	#15
Lacoste Confirmed User Join Date: Oct 2003 Posts: 161	Last day I got a rebill was on the 9th. Nothing since then. Only expiries and cnacels going thru. __________________ Lacoste

11-12-2004, 04:06 AM	#20
Lacoste Confirmed User Join Date: Oct 2003 Posts: 161	The good news is that they did not expire clients who did not cancel their rebills. If they are having issues with their bank they might be looking at another bank to work with and might resume processing. If that's the case (alot of IFs), we can all say goodbye to the holdbacks. Probably will be held up by the royal bank as C/B fines on visas request. I just hope we get paid on the 16th. __________________ Lacoste

11-11-2004, 06:30 PM	#2
BIGTYMER Junior Achiever Industry Role: Join Date: Nov 2004 Location: Walled Garden Posts: 17,066	Thats doesnt sound good.

11-11-2004, 08:11 PM	#3
m1ar0se Registered User Join Date: May 2004 Posts: 45	no it dosnt look good, no rebills are going through either, usual story no reply to emails. Tis weird though, they are no behind in payments, in fact they are prompt. Perhaps they have had problems with their cc gateway. another one bites the dust. Its time to get Asama Bin Laden on the credit card companies arses.

11-11-2004, 08:20 PM	#4
r-c-e Confirmed User Join Date: Jul 2002 Posts: 1,070	It is bizarre to say the least.

11-11-2004, 09:07 PM	#6
m1ar0se Registered User Join Date: May 2004 Posts: 45	The rebills stopped thursday my time (new zealand). really weird though, they were telling me just last week that their growth had been enormous of late and they were employing more people. Be a bloody shame if they are going belly up as they are a very good oufit to deal with. I might need to find another processor for my avs that I am building, any ideas ?., ccbill is out, they dont have aquiring banks for my part of the world.

11-11-2004, 09:08 PM	#7
Interlude Confirmed User Join Date: Feb 2001 Location: State of Denial Posts: 1,147	I was fairly certain that they haven't had any issues... they always pay on time, and I haven't seen them down before. Hell, even emails get responded to pretty much immediately. Something must be up

11-11-2004, 09:19 PM	#9
m1ar0se Registered User Join Date: May 2004 Posts: 45	btw.........its only cc thats not working, not the other payment options

11-11-2004, 09:45 PM	#12
BigL Registered User Join Date: Apr 2002 Location: Canada Posts: 40	Has anyone tried calling one of their staff? Dalin S. Owen Tel: +1-780-421-5490 ext. 202 The default number on their whois is the same w/no extension. (780) 421-5490

11-11-2004, 09:53 PM	#13
wiggitywack Confirmed User Industry Role: Join Date: Mar 2004 Posts: 561	Dalin is a stand up guy, I am sure there is some sort of reasonable explanation. I would just give him a call.

11-12-2004, 01:28 AM	#16
Marcus Aurelius No Refunds Issued. Industry Role: Join Date: Apr 2003 Posts: 14,809	problems here as well. they went down a few days ago, no email response, nothing at all. very strange.

11-12-2004, 01:44 AM	#17
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	I say we bow our heads in a moment of silence

11-12-2004, 04:35 AM	#21
BigL Registered User Join Date: Apr 2002 Location: Canada Posts: 40	Has anyone had success reaching them by phone or e-mail for an answer?

11-12-2004, 05:05 AM	#23
BigL Registered User Join Date: Apr 2002 Location: Canada Posts: 40	Is the 1-877-NEXUSXI number any different from the other one? Ext. 2 goes to Brenda Guenther, marketing director.

11-12-2004, 09:26 AM	#25
Interlude Confirmed User Join Date: Feb 2001 Location: State of Denial Posts: 1,147	Anyone able to get through yet? Christ, why can't companies communicate?

11-12-2004, 09:49 AM	#26
Lacoste Confirmed User Join Date: Oct 2003 Posts: 161	Still no news and we are Friday. I fear that we might not be getting our next wire. They will probably make an announcement on the 16th. Just like every other company that went down already, they will announce it after payday and not before. Hope I'm very wrong of course but history might repeat itself. __________________ Lacoste

11-12-2004, 11:37 AM	#27
BIGTYMER Junior Achiever Industry Role: Join Date: Nov 2004 Location: Walled Garden Posts: 17,066	Argh....

11-12-2004, 01:16 PM	#28
Lacoste Confirmed User Join Date: Oct 2003 Posts: 161	No rebills today as well. Astalavista baby. __________________ Lacoste

11-12-2004, 01:43 PM	#29
dcortez DINO CORTEZ™ Industry Role: Join Date: Jun 2003 Location: Vancouver Island Posts: 2,145	Same problem here - their CC form has been down since Wednesday. I tried phoning and leaving messages on all departments and sent support request emails every 12 hours. I just signed up with them this week and they seemed like a nice bunch. Everyone I spoke to beforehand suggested that NexusXi was top notch. It seems really unusual that they would drop out of communication like this. I'm really hoping that they can get things going soon and be able to explain how they plan to avoid this in the future. I got a really good impression from them. I understood that they were a smaller company and their experience in adult was limited but they claimed to have an excellent relationship with their bank and they answered all my tough questions very well - much better than other startup processors (like eCommerceGlobal who canceled my approved app after I asked for their legal business information before sending them my ID). If anyone hears from them, please let us know asap. Thanks! -Dino

11-12-2004, 03:51 PM	#34
Martin "Assassins" Industry Role: Join Date: Dec 2001 Location: At home Posts: 17,277	fuck __________________

11-12-2004, 04:02 PM	#36
BIGTYMER Junior Achiever Industry Role: Join Date: Nov 2004 Location: Walled Garden Posts: 17,066	Back to the Nexus XI issue!!!

11-12-2004, 04:03 PM	#37
Lacoste Confirmed User Join Date: Oct 2003 Posts: 161	I know its Xmas soon but don't tell me you still beleive in Santa Claus, do you dcortez? __________________ Lacoste

11-12-2004, 07:08 PM	#43
Lacoste Confirmed User Join Date: Oct 2003 Posts: 161	Can somebody in the area stop by their office and see what's up? Nexus XI Communications Inc. #230-11215 Jasper Ave Edmonton AB T5K 0L5 Canada __________________ Lacoste

11-12-2004, 09:07 PM	#47
nudecanada Confirmed User Join Date: Jan 2004 Location: Canada Posts: 793	haha...from the looks of it, there are only about 5 people who use(d) them anyways.

11-13-2004, 02:03 AM	#49
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	Never mind http://findabusiness.yellowpages.ca/...080857506.html