Why do surfers cancel? - GoFuckYourself.com

DeadFidel · 08-24-2004, 12:38 AM

Curious; 1022 trial signs ups so far in August, 460 cancellation.
Reasons,
71% Satisfied customer
17% Unsatisfied with content
12% Misc., speed, only trial, and terms.

I have a fascination with these stats. How much emphasis and or attention do you pay to them, and what do you feel is a good ratio?

freeadultcontent · 08-24-2004, 12:39 AM

hint satisfied customer is often the default choice.

Elli · 08-24-2004, 12:39 AM

I think it's pretty much a knee-jerk reaction by now to cancel as soon as you finish signing up. I know I've learned my lesson a few times over. Gr.

sixxxthsense · 08-24-2004, 12:39 AM

they cancel cuz they just wanna get inside and see what u got to offer! they try to download as much as possible in 3 days or so and then jerk off 3 months or so!

Adult Site Traffic · 08-24-2004, 12:43 AM

Quote:

Originally posted by freeadultcontent
hint satisfied customer is often the default choice.

Yea, but a lot of times they just want to see what's in there.
I don't have a problem with a non-chargeback customer staying 30 days.

freeadultcontent · 08-24-2004, 12:46 AM

Quote:

Originally posted by Adult Site Traffic
Yea, but a lot of times they just want to see what's in there.
I don't have a problem with a non-chargeback customer staying 30 days.

Oh I know. Just saying not to give to much weight to answer 1.
The unsatisfied with content one always annoys me though.

SykkBoy · 08-24-2004, 12:48 AM

Quote:

Originally posted by freeadultcontent
Oh I know. Just saying not to give to much weight to answer 1.
The unsatisfied with content one always annoys me though.

Have you tried sending a followup email to the "satisfied" ones? Refer them to anothe site of yours or another site (with refcode) to another program? Maybe they just got bored of the content or are looking for something different.

Steen2 · 08-24-2004, 12:49 AM

Some members areas are crap.

#1 reason?

freeadultcontent · 08-24-2004, 12:54 AM

Quote:

Originally posted by SykkBoy2
Have you tried sending a followup email to the "satisfied" ones? Refer them to anothe site of yours or another site (with refcode) to another program? Maybe they just got bored of the content or are looking for something different.

Yup I do. I just do not over mail them.

webmaster x · 08-24-2004, 01:02 AM

Quote:

Originally posted by freeadultcontent
hint satisfied customer is often the default choice.

Say what?

GatorB · 08-24-2004, 01:17 AM

Surfers have been conditioned that if it's on the net it should be free.

Doctor Dre · 08-24-2004, 02:23 PM

You can download the whole member aera of a paysite in a trial most of the time ...

Goatse · 08-25-2004, 10:57 AM

"Thank you. I've already blown by load and downloaded all of your content. Best $4 I've ever spent!"

SykkBoy · 08-25-2004, 12:42 PM

Quote:

Originally posted by Doctor Dre
You can download the whole member aera of a paysite in a trial most of the time ...

unless they don't get full 100% access on the trial ;-)))

NichePay_Manny · 08-25-2004, 12:51 PM

Good point what is the secret to keep them?

B40 · 08-25-2004, 12:54 PM

Quote:

Originally posted by Elli
I think it's pretty much a knee-jerk reaction by now to cancel as soon as you finish signing up. I know I've learned my lesson a few times over. Gr.

Sign up, cancel, download all the content and watch it later

twistyneck · 08-25-2004, 01:04 PM

Quote:

Originally posted by B40
Sign up, cancel, download all the content and watch it later

That's kind of what I do except it is more like this: Sign up, cancel, download all the content, start building.

gdog · 08-25-2004, 01:08 PM

The old Bait and switch routine normally makes them cancel.

Site teasers reel them into the site, and they that is all the site really offers.

Our sites are just 10 bucks a month, they get 2 new girls per week which is a mission for us to get new content.

And they stay for awhile, around 5 months right now and then they bounce for now reason.

We give them every oppertunity to tell us what they want, but these guys jack off and leave.

I wish it was like magazine subscriptions where they buy for the year. Out of all the joins we have had less than 5% join for a year, we do get a good amount of 6 month members though.

One thing I have learn't in all the years, don't get comfortable, keep improving your product.

Goatse · 08-26-2004, 03:01 AM

They've downloaded enough jack-off content for a couple of years. Why would they pay $40 when they have all they need?

Reak · 08-26-2004, 03:09 AM

Some tips for better rebills

1. Build more sites and give your member access to all
2. Buy exclusive content
3. Update on time and let them know when like

Monday is picture day
Wednesday is picture day
Friday is special movie day because weekend is coming

4. Make your member area personal, tell them you're a girl and you want them to email you about there sex lifes
5. Protect your movies by streaming them, so they cant join for 3 dollar and download all your movies
6. I think this 5 tips are enough for now

Groove · 08-26-2004, 03:24 AM

Have you seen inside many paysites? Most are utter crap!

And many sponsors use prechecked upsells.

I'd say these are the two main reasons for cancellations.

julioxp · 08-26-2004, 03:28 AM

One very important thing is not only to offer something, but it has to be cool content, innovative, every time updated.
The you hace to track what works for you and replace for new things.
Apart from that you need to keep running a good marketing campaign to keep up all your sites.

Julio

Praguer · 08-26-2004, 04:40 AM

Quote:

Originally posted by Reak
Some tips for better rebills

1. Build more sites and give your member access to all
2. Buy exclusive content
3. Update on time and let them know when like

Monday is picture day
Wednesday is picture day
Friday is special movie day because weekend is coming

4. Make your member area personal, tell them you're a girl and you want them to email you about there sex lifes
5. Protect your movies by streaming them, so they cant join for 3 dollar and download all your movies
6. I think this 5 tips are enough for now

It amazes me how many sites have great everything, banners, galleries, tours and a shity member's area.

Reak · 08-26-2004, 04:49 AM

Quote:

Originally posted by Praguer
It amazes me how many sites have great everything, banners, galleries, tours and a shity member's area.

Yeah it's a shame

robfantasy · 08-26-2004, 05:08 AM

what site were these stats from

BrainClaude · 08-26-2004, 06:13 AM

Update......I think this is the only good reason why a member would stay if he can download everything.......He might stay if he knows that when he come back, plenty of new video and picture will be there waiting for him.....

Cheers

Claude

johndoebob · 08-26-2004, 06:22 AM

Most people will choose trial because they want much content for less money and download as much as possible before they cancel.

If the member area isn't that good most will cancel too of course.

For many people a one girl a month update isn't enough to leave a 25-30 bucks membership going.

GatorB · 08-26-2004, 06:36 AM

I rememebr pay $5 to rent ONE porno at teh damn video store. Now every complains abot $40 a month. Hell that's was a week-end's worth of videos to me.

08-24-2004, 12:39 AM	#2
freeadultcontent Confirmed User Join Date: Oct 2002 Location: "evitcepsrep ruoy egnahc" Posts: 9,976	hint satisfied customer is often the default choice. __________________ Exclusive Ethnic & Microniche Sites

08-24-2004, 12:39 AM	#3
Elli Reach for those stars! Industry Role: Join Date: Apr 2003 Location: Vancouver, BC Posts: 17,991	I think it's pretty much a knee-jerk reaction by now to cancel as soon as you finish signing up. I know I've learned my lesson a few times over. Gr. __________________ email: [email protected]

08-24-2004, 12:49 AM	#8
Steen2 Confirmed User Join Date: Feb 2004 Location: Vancouver, Canada Posts: 7,662	Some members areas are crap. #1 reason? __________________ ICQ: 2262.73945

08-25-2004, 01:08 PM	#18
gdog Confirmed User Join Date: Aug 2004 Location: San Diego Posts: 1,550	The old Bait and switch routine normally makes them cancel. Site teasers reel them into the site, and they that is all the site really offers. Our sites are just 10 bucks a month, they get 2 new girls per week which is a mission for us to get new content. And they stay for awhile, around 5 months right now and then they bounce for now reason. We give them every oppertunity to tell us what they want, but these guys jack off and leave. I wish it was like magazine subscriptions where they buy for the year. Out of all the joins we have had less than 5% join for a year, we do get a good amount of 6 month members though. One thing I have learn't in all the years, don't get comfortable, keep improving your product. __________________ Busty Amateurs is Back - Meet the Girls \| Read the BLOG \| See the UPDATES High conversions and high retention, almost 1000 hosted galleries 995 PAYS Samples Big Boobs \| Busty Babes \| Strap Ons \| Hardcore \| Amateurs \| Videos

08-26-2004, 03:28 AM	#22
julioxp Confirmed User Join Date: Aug 2004 Location: wake me up, before you go go.. Posts: 160	One very important thing is not only to offer something, but it has to be cool content, innovative, every time updated. The you hace to track what works for you and replace for new things. Apart from that you need to keep running a good marketing campaign to keep up all your sites. Julio __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

08-24-2004, 12:38 AM	#1
DeadFidel Confirmed User Join Date: Jul 2003 Location: This was my wife circa 2002 Posts: 6,760	Why do surfers cancel? Curious; 1022 trial signs ups so far in August, 460 cancellation. Reasons, 71% Satisfied customer 17% Unsatisfied with content 12% Misc., speed, only trial, and terms. I have a fascination with these stats. How much emphasis and or attention do you pay to them, and what do you feel is a good ratio?

08-24-2004, 12:39 AM	#4
sixxxthsense Confirmed User Join Date: Aug 2004 Location: Toronto Posts: 2,421	they cancel cuz they just wanna get inside and see what u got to offer! they try to download as much as possible in 3 days or so and then jerk off 3 months or so!

08-24-2004, 01:17 AM	#11
GatorB The Demon & 12clicks Industry Role: Join Date: Oct 2001 Location: SallyRand is a FAGGOT Posts: 18,208	Surfers have been conditioned that if it's on the net it should be free.

08-25-2004, 10:57 AM	#13
Goatse Confirmed User Join Date: Sep 2003 Posts: 2,086	"Thank you. I've already blown by load and downloaded all of your content. Best $4 I've ever spent!"

08-25-2004, 12:51 PM	#15
NichePay_Manny Registered User Join Date: Jul 2004 Location: Los Angeles, Ca Posts: 1,833	Good point what is the secret to keep them?

08-26-2004, 03:01 AM	#19
Goatse Confirmed User Join Date: Sep 2003 Posts: 2,086	They've downloaded enough jack-off content for a couple of years. Why would they pay $40 when they have all they need?

08-26-2004, 03:09 AM	#20
Reak So Fucking Banned Join Date: Mar 2003 Location: 420Calendar.com Posts: 17,920	Some tips for better rebills 1. Build more sites and give your member access to all 2. Buy exclusive content 3. Update on time and let them know when like Monday is picture day Wednesday is picture day Friday is special movie day because weekend is coming 4. Make your member area personal, tell them you're a girl and you want them to email you about there sex lifes 5. Protect your movies by streaming them, so they cant join for 3 dollar and download all your movies 6. I think this 5 tips are enough for now

08-26-2004, 03:24 AM	#21
Groove Confirmed User Join Date: Jan 2003 Posts: 3,852	Have you seen inside many paysites? Most are utter crap! And many sponsors use prechecked upsells. I'd say these are the two main reasons for cancellations.

08-26-2004, 05:08 AM	#25
robfantasy Confirmed User Industry Role: Join Date: Jun 2002 Location: Medellin, Colombia Posts: 6,445	what site were these stats from __________________ Looking to speak w/ high volume nutra CPA affiliates or networks... msg me

08-26-2004, 06:13 AM	#26
BrainClaude Registered User Join Date: Dec 2003 Posts: 37	Update......I think this is the only good reason why a member would stay if he can download everything.......He might stay if he knows that when he come back, plenty of new video and picture will be there waiting for him..... Cheers Claude __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

08-26-2004, 06:22 AM	#27
johndoebob Confirmed User Join Date: Mar 2004 Posts: 3,405	Most people will choose trial because they want much content for less money and download as much as possible before they cancel. If the member area isn't that good most will cancel too of course. For many people a one girl a month update isn't enough to leave a 25-30 bucks membership going. __________________

08-26-2004, 06:36 AM	#28
GatorB The Demon & 12clicks Industry Role: Join Date: Oct 2001 Location: SallyRand is a FAGGOT Posts: 18,208	I rememebr pay $5 to rent ONE porno at teh damn video store. Now every complains abot $40 a month. Hell that's was a week-end's worth of videos to me.