A great example of GOOD customer service ... - GoFuckYourself.com

lil2rich4u2 · 08-05-2004, 09:17 PM

this is an email i sent to a vendor i odered from off of amazon, it is very self explanatory ...

Quote:

hello i ordered Mario Puzo's The last don

i think my order number is #111-111111-11111-1111-111-1

Anyhow, i watched the movie and the last 20 minutes of movie will not play! It keeps freezing and i cannot make it work.

very disapointing to sit through this long movie and miss the climax of it all ...

i dont know what to do.

no feedback has been left yet, please advise.

thank you.

this is how they responded:

Quote:

Sorry to hear that, I will send you a replacement tomorrow!
Thanks,
Carlos.

as a token of his kindness, mind if i drop him some spam?

here is a link to HIS STORE on amazon. movies as low as $4 !!

guess it doesnt look good that my first order didnt work, but service speaks a thousand words ....

PenisFace · 08-05-2004, 09:19 PM

The internet... Hell, real life for that matter, needs more people like this Carlos guy

siccmade · 08-05-2004, 09:19 PM

OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.

Mr. Mike · 08-05-2004, 09:20 PM

It's amazing how good service maintains loyalty. I wish everyone understood this, most of their problems will go away if they would go out of their way to help people. It all pays off in the long run!

riosluts · 08-05-2004, 09:20 PM

yeah that is great customer service. I might order some movies from there now

lil2rich4u2 · 08-05-2004, 09:21 PM

Quote:

Originally posted by siccmade
OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.

i surely will.

BTW it only took about 30 minutes before i had a reply from him, i am very impressed at this point and i am currently shopping his store again.

when the order is completed i will definately bump this!

Ice · 08-05-2004, 09:21 PM

Mr. Mike · 08-05-2004, 09:22 PM

Quote:

Originally posted by siccmade
OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.

Good point also!

Webmaster_Logic · 08-05-2004, 09:22 PM

Quote:

Originally posted by siccmade
OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.

xclusive · 08-05-2004, 09:24 PM

Thanks for letting us know about this store it's hard to find a standup guy like that...

siccmade · 08-05-2004, 09:27 PM

Quote:

Originally posted by lil2rich4u2
i surely will.

BTW it only took about 30 minutes before i had a reply from him, i am very impressed at this point and i am currently shopping his store again.

when the order is completed i will definately bump this!

Thanks

I've got him in my bookmarks.

Firehorse · 08-06-2004, 10:29 AM

Good customer service creates word of mouth advertsing which is the best kind!

Vitasoy · 08-06-2004, 11:12 AM

Well he sould, if he sent damaged goods.

davvve · 08-06-2004, 11:34 AM

Quote:

Originally posted by PenisFace
The internet... Hell, real life for that matter, needs more people like this Carlos guy

That's the spirit

lil2rich4u2 · 08-09-2004, 05:16 PM

Quote:

Originally posted by siccmade
OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.

got home from work today and here it is waiting for me!! Brand new and sealed ...

just need to watch it to make sure this one works and all, but im impressed so far ...

i will be shopping his store some more myself ...

Goose · 08-09-2004, 05:20 PM

yeah that's nice, worth seeing what he offers...

pelcito · 08-09-2004, 05:31 PM

Quote:

Originally posted by PenisFace
The internet... Hell, real life for that matter, needs more people like this Carlos guy

Raf1 · 08-09-2004, 05:31 PM

nice stuff. Having good customer service benefits every company

Doctor Dre · 08-09-2004, 05:50 PM

his store is 404 . but I just bookmarked this thread, wheneveR I'l need some movies I'l drop by his store

wdsguy · 08-09-2004, 05:51 PM

awesome customer service on his part

lil2rich4u2 · 08-09-2004, 09:12 PM

Quote:

Originally posted by Doctor Dre
his store is 404 . but I just bookmarked this thread, wheneveR I'l need some movies I'l drop by his store

hmm try now

detoxed · 08-09-2004, 09:34 PM

Most people are too cheap to take a loss on even one customer.. kinda pitiful, especially in this industry when the cost of giving one member free access is a few bucks in bandwidth.

lil2rich4u2 · 08-10-2004, 06:53 PM

Quote:

Originally posted by detoxed
Most people are too cheap to take a loss on even one customer.. kinda pitiful, especially in this industry when the cost of giving one member free access is a few bucks in bandwidth.

yep i agree and usually the bandwidth is paid for already in a package deal, so unless you hit your overage it wont cost you a dime.

08-05-2004, 09:20 PM	#4
Mr. Mike Confirmed User Join Date: Aug 2004 Posts: 913	It's amazing how good service maintains loyalty. I wish everyone understood this, most of their problems will go away if they would go out of their way to help people. It all pays off in the long run! __________________ Sig for sale. ICQ: 163-545-054

08-05-2004, 09:20 PM	#5
riosluts Confirmed User Join Date: Sep 2003 Posts: 5,250	yeah that is great customer service. I might order some movies from there now __________________

08-05-2004, 09:21 PM	#7
Ice Confirmed User Join Date: Nov 2002 Location: Sunny California Posts: 26,053	__________________ icq 1904905

08-06-2004, 10:29 AM	#12
Firehorse Desire it and have it!!! Join Date: Apr 2002 Location: www.fuckwithfire.com ICQ 512915 Posts: 30,767	Good customer service creates word of mouth advertsing which is the best kind! __________________ MySweetEbony

08-06-2004, 11:12 AM	#13
Vitasoy GFY HALL OF FAME DAMMIT!!! Join Date: Oct 2003 Posts: 58,202	Well he sould, if he sent damaged goods. __________________ [email protected]

08-05-2004, 09:19 PM	#2
PenisFace Confirmed User Industry Role: Join Date: Oct 2003 Location: Vancouver Posts: 3,774	The internet... Hell, real life for that matter, needs more people like this Carlos guy

08-05-2004, 09:19 PM	#3
siccmade Confirmed User Join Date: Nov 2002 Location: Canton, Ohio Posts: 1,641	OK, Bump this thread whenever you recieve the replacement. THEN I'll check out the store.

08-05-2004, 09:24 PM	#10
xclusive Too lazy to set a custom title Join Date: Apr 2004 Location: Buffalo, NY Posts: 35,218	Thanks for letting us know about this store it's hard to find a standup guy like that...

08-09-2004, 05:20 PM	#16
Goose Confirmed User Join Date: Mar 2004 Location: --------Europe------- Posts: 5,725	yeah that's nice, worth seeing what he offers... __________________ ICQ: 52410619

08-09-2004, 05:31 PM	#18
Raf1 Too lazy to set a custom title Join Date: Oct 2003 Location: Writer for hire :) Gallery descriptions, articles, blog posts etc. ICQ: 209 356 106 Posts: 12,117	nice stuff. Having good customer service benefits every company __________________ 80% Revshare or 30$ PPS on $1 trials: 200 Niches = Vidz.com Galleries / FLVs / Embeds 3 & 5mins FLVs \| RSS & Tube Feeds \| Matching Thumbs \| FLV Browser & Exporter \| No Prechecked Xsales >> Mobile Redirection Script: mobile.vidz.com also paying 80% net Lifetime << ICQ: 198-394-557

08-09-2004, 05:51 PM	#20
wdsguy Ryde or Die Industry Role: Join Date: Dec 2002 Location: California-Shanghai Posts: 19,568	awesome customer service on his part

08-09-2004, 09:34 PM	#22
detoxed vip member Join Date: Jan 2003 Posts: 17,798	Most people are too cheap to take a loss on even one customer.. kinda pitiful, especially in this industry when the cost of giving one member free access is a few bucks in bandwidth.