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A great example of GOOD customer service ... A great example of GOOD customer service ...
Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 08-05-2004, 09:17 PM   #1
lil2rich4u2
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A great example of GOOD customer service ...
this is an email i sent to a vendor i odered from off of amazon, it is very self explanatory ...

Quote:
hello i ordered Mario Puzo's The last don

i think my order number is #111-111111-11111-1111-111-1

Anyhow, i watched the movie and the last 20 minutes of movie will not play! It keeps freezing and i cannot make it work.

very disapointing to sit through this long movie and miss the climax of it all ...

i dont know what to do.

no feedback has been left yet, please advise.

thank you.
this is how they responded:

Quote:
Sorry to hear that, I will send you a replacement tomorrow!
Thanks,
Carlos.
as a token of his kindness, mind if i drop him some spam?

here is a link to HIS STORE on amazon. movies as low as $4 !!

guess it doesnt look good that my first order didnt work, but service speaks a thousand words ....

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Unbeatable hosting! Customer service is top notch!

--> ISPrime <-- Do a search on any board, their reputation is rock solid .. for years!!
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Old 08-05-2004, 09:19 PM   #2
PenisFace
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The internet... Hell, real life for that matter, needs more people like this Carlos guy
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Old 08-05-2004, 09:19 PM   #3
siccmade
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OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.
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Old 08-05-2004, 09:20 PM   #4
Mr. Mike
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It's amazing how good service maintains loyalty. I wish everyone understood this, most of their problems will go away if they would go out of their way to help people. It all pays off in the long run!
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Old 08-05-2004, 09:20 PM   #5
riosluts
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yeah that is great customer service. I might order some movies from there now
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Old 08-05-2004, 09:21 PM   #6
lil2rich4u2
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Quote:
Originally posted by siccmade
OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.
i surely will.

BTW it only took about 30 minutes before i had a reply from him, i am very impressed at this point and i am currently shopping his store again.

when the order is completed i will definately bump this!
__________________
HEY!!

Unbeatable hosting! Customer service is top notch!

--> ISPrime <-- Do a search on any board, their reputation is rock solid .. for years!!
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Old 08-05-2004, 09:21 PM   #7
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Old 08-05-2004, 09:22 PM   #8
Mr. Mike
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Quote:
Originally posted by siccmade
OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.
Good point also!
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Old 08-05-2004, 09:22 PM   #9
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Quote:
Originally posted by siccmade
OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.
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Old 08-05-2004, 09:24 PM   #10
xclusive
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Thanks for letting us know about this store it's hard to find a standup guy like that...
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Old 08-05-2004, 09:27 PM   #11
siccmade
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Quote:
Originally posted by lil2rich4u2
i surely will.

BTW it only took about 30 minutes before i had a reply from him, i am very impressed at this point and i am currently shopping his store again.

when the order is completed i will definately bump this!
Thanks

I've got him in my bookmarks.

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Old 08-06-2004, 10:29 AM   #12
Firehorse
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Good customer service creates word of mouth advertsing which is the best kind!
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Old 08-06-2004, 11:12 AM   #13
Vitasoy
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Well he sould, if he sent damaged goods.
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Old 08-06-2004, 11:34 AM   #14
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Quote:
Originally posted by PenisFace
The internet... Hell, real life for that matter, needs more people like this Carlos guy
That's the spirit
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Old 08-09-2004, 05:16 PM   #15
lil2rich4u2
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Quote:
Originally posted by siccmade
OK,

Bump this thread whenever you recieve the replacement.

THEN I'll check out the store.
got home from work today and here it is waiting for me!! Brand new and sealed ...

just need to watch it to make sure this one works and all, but im impressed so far ...

i will be shopping his store some more myself ...
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HEY!!

Unbeatable hosting! Customer service is top notch!

--> ISPrime <-- Do a search on any board, their reputation is rock solid .. for years!!
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Old 08-09-2004, 05:20 PM   #16
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yeah that's nice, worth seeing what he offers...
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Old 08-09-2004, 05:31 PM   #17
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Quote:
Originally posted by PenisFace
The internet... Hell, real life for that matter, needs more people like this Carlos guy
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Monetize your Mobile Traffic like never before.
Buying/Selling CPM/CPC High-Quality Geo Adult Traffic.

Meet the New SPACash Advertising Network
http://www.spacash.com
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Old 08-09-2004, 05:31 PM   #18
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nice stuff. Having good customer service benefits every company
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3 & 5mins FLVs | RSS & Tube Feeds | Matching Thumbs | FLV Browser & Exporter | No Prechecked Xsales
>> Mobile Redirection Script: mobile.vidz.com also paying 80% net Lifetime << ICQ: 198-394-557
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Old 08-09-2004, 05:50 PM   #19
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his store is 404 . but I just bookmarked this thread, wheneveR I'l need some movies I'l drop by his store
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Quote:
Originally Posted by rayadp05 View Post
I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?
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Old 08-09-2004, 05:51 PM   #20
wdsguy
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awesome customer service on his part
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Old 08-09-2004, 09:12 PM   #21
lil2rich4u2
ICQ: 175171926
 
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Location: New York, NY
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Quote:
Originally posted by Doctor Dre
his store is 404 . but I just bookmarked this thread, wheneveR I'l need some movies I'l drop by his store
hmm try now
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HEY!!

Unbeatable hosting! Customer service is top notch!

--> ISPrime <-- Do a search on any board, their reputation is rock solid .. for years!!
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Old 08-09-2004, 09:34 PM   #22
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Most people are too cheap to take a loss on even one customer.. kinda pitiful, especially in this industry when the cost of giving one member free access is a few bucks in bandwidth.
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Old 08-10-2004, 06:53 PM   #23
lil2rich4u2
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Location: New York, NY
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Quote:
Originally posted by detoxed
Most people are too cheap to take a loss on even one customer.. kinda pitiful, especially in this industry when the cost of giving one member free access is a few bucks in bandwidth.
yep i agree and usually the bandwidth is paid for already in a package deal, so unless you hit your overage it wont cost you a dime.
__________________
HEY!!

Unbeatable hosting! Customer service is top notch!

--> ISPrime <-- Do a search on any board, their reputation is rock solid .. for years!!
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