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Old 02-09-2004, 10:52 AM   #1
Sarah_Jayne
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how not to do customer service
When someone sends you an email asking a specific question do not send them back a form letter that doesn't even acknowledge their question.

Paypal
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Old 02-09-2004, 10:54 AM   #2
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Thank you for posting to GFY. Your post is very important to us.
Should you have any questions, please feel free to post again.
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Old 02-09-2004, 10:54 AM   #3
Manowar
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Quote:
Originally posted by sarah_webinc
When someone sends you an email asking a specific question do not send them back a form letter that doesn't even acknowledge their question.

Paypal
they aren't in it to help there users, there in it for the cash
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Old 02-09-2004, 10:59 AM   #4
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Old 02-09-2004, 11:14 AM   #5
Ash@phpFX
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Quote:
Originally posted by sarah_webinc
When someone sends you an email asking a specific question do not send them back a form letter that doesn't even acknowledge their question.

Paypal
yeah no shit, their replies are fucking useless

paypal
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Old 02-09-2004, 11:41 AM   #6
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There is no customer service anymore its just a catchy marketing phrase. Anytime I call now if I get a live person, they are from some third world country and have a very poor grasp of english. Big corporations dont give a shit.
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Old 02-09-2004, 11:50 AM   #7
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Customer service affects the bottom line -

I was quoted that from a senior exec at City bank when I was one of their uk managers...
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Old 02-09-2004, 11:55 AM   #8
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There is no customer service anymore its just a catchy marketing phrase. Anytime I call now if I get a live person, they are from some third world country and have a very poor grasp of english. Big corporations dont give a shit.
no shit. everytime i call a big company i think i accidentally dialed the local 7-11

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Old 02-09-2004, 12:33 PM   #9
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Old 02-09-2004, 12:35 PM   #10
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Paypal is getting more and more fucked.
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Old 02-09-2004, 12:36 PM   #11
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Originally posted by GonePhishing
Paypal is getting more and more fucked.
Getting....its already there
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Old 02-09-2004, 01:32 PM   #12
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thats quality quick thinking
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Old 02-09-2004, 01:37 PM   #13
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If you dont like the way a company treats you - leave. Dont keep sending them money.

And yes, PayPal is a piece of shit. Its not your pal and it sure as hell does not pay.
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Old 02-09-2004, 02:41 PM   #14
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Originally posted by synergysex

And yes, PayPal is a piece of shit. Its not your pal and it sure as hell does not pay.
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