how not to do customer service
 

When someone sends you an email asking a specific question do not send them back a form letter that doesn't even acknowledge their question.

:321GFY Paypal

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they aren't in it to help there users, there in it for the cash :(

:1orglaugh

yeah no shit, their replies are fucking useless

:321GFY paypal

There is no customer service anymore its just a catchy marketing phrase. Anytime I call now if I get a live person, they are from some third world country and have a very poor grasp of english. Big corporations dont give a shit.

Customer service affects the bottom line -

I was quoted that from a senior exec at City bank when I was one of their uk managers...

no shit. everytime i call a big company i think i accidentally dialed the local 7-11

http://www-scf.usc.edu/~ctai/itp104/apu.jpg

:1orglaugh

Paypal is getting more and more fucked.

Getting....its already there

thats quality quick thinking :1orglaugh

If you dont like the way a company treats you - leave. Dont keep sending them money.

And yes, PayPal is a piece of shit. Its not your pal and it sure as hell does not pay.

:thumbsup