Posting On A Locked Thread Jupiter Down

[TarPy]

This thread...

http://www.gofuckyourself.com/showth...pagen umber=1

was locked right after Lensman got his last word. Since I got a big public review discussing internal company issues that were not a matter for a public forum and was not given a chance to respond, here I go anyhow.

I also personally spoke to you today and informed you of the credit that we will be issuing for the downtime. A credit for a scheduled maintenance window? Try to find a company that does that outside our industry.

Ray at Jupiter


Ok, fine, that's totally ok with me. If you will note, nowhere in my post did I claim that the host shouldn't have been down, or that the downtime was excessive.

What I said was that Lensman felt like acting as if the downtime had not occurred when he posted this shit...

Jupiter was not down today.

Looks like Shap got the shaft from an upstream provider.

Lensman - Owner of Jupiter



I simply said in way too many words, the following...

Before anyone gets smart, as far as I'm concerned, the "UPSTREAM" is Jupiter's concern, so the upstream may have gone out on Jupiter, at Shap's facility, but it did not go out on Shap.

Jupiter was unable to keep Shap's box's UP, due to an upstream problem THEY had.


Why does everyone forget what their responsibilities as a company are and start pointing fingers?

...

Own up please, downtime is unavoidable, but don't try to cover the issue.

Me



If you ask me, Lensman is acting like a board whore more than a respectable Business CEO that we all know him to be. If he wants to mix words with the little whores on the board, and play with the kiddies, that's fine.

But, when it comes to B2B relationship management at a company that performs the role of a backbone to many companies in the industry, he should act like the mature adult I've met, instead of just denying that downtime occurred, and offering supportive comments to his clients rather than just mocking them as though their downtime was all in their fucking heads.

Now, there WAS downtime. Jupiter WAS down. As Ray pointed out, the length of the downtime was lengthened by our specific situation. However, the notice on the downtime was fairly short, and somewhat alarming.

Yes, Ray, LikeWhoa acted more professional than they ever had, right up until the last downtime which was their last. They tried real real hard to keep that company alive, and that meant not letting their customers know that they were teetering on the edge.

No, Ray, I do not think that Jupiter is anywhere near the point that LikeWhoa was, nor do I think it will be soon. My point is that we don't know. And, if you'll look, I said we don't know, and won't know for sure what it was.


However, I think the fact that this thread was closed is exactly indicitive of what I was talking about with Lensman.

There isn't a major hosting company in the adult biz that has not had an outage. I didn't post the others, because no one spammed them in this thread. After all, it's the Internet.

The lame spam is getting too thick here. Time to end it.

Lensman


I really really really hope that any/all board whores that take their time to read everything that floats through here will closely watch for the next time Oxeo, ISPrime, or Webair goes down, and see how ansy Lensman gets to stop all the Jupiter SPAMMING that will occur on their threads.

Something tells me he won't be so quick to let their owners site the ( http://www.gofuckyourself.com/showth...Jupite r+Down ) Thread, and then immediately close it.


Now for the executive summary closer.

Jupiter credited us 3 days of our Bill. An appropriate move by them to account for the lost time/money.

Lensman, gave me the impression that he'd like to act like a childhood king, say that it wasn't them, we are all nuts, get in the last word and close the discussion. Maybe if I'm lucky, I'll get banned for this thread too while he's at it.

Ray - Handled the manner professionally, but chose to discuss what I feel were internal matters to our account on a public forum. I would appreciate any information like that not be disclosed in a public forum in the future, but I will say that at least he seems much more concerned with rectifying the situation and compensating his customers like a professional than Lensman does. And I applaud his handling of the situation otherwise. However, if he has read my posts more carefully, he would have seen that my criticism of Jupiter was their denial of the problem by lensman, not really that the problem occured, I even said Downtime was unavoidable.


So, basically... Lensman grow up a little, Ray, good work, but don't put internal company shit on a public board ever again.

And spammers, what the fuck, don't you see that shamelessly plugging the competition's downtime threads makes you look about as respectable as TV personal injury lawyers?

Capitalize on your success, not your competitions failures.

Would you rather be a company that "at least didn't fuck up as BAD as THEM" or a company that "doesn't even notice the other companies in their field, because they play on a higher level"


Whatever, this was useless anyways, but it clarifies my public stance, which is important to the people I represent.


TarPy

[Theo]

[nathan_f]

Ever think it was closed for a reason?

[Sausage]

Originally posted by nathan_f
Ever think it was closed for a reason?

The guy has a right of reply.

[stocktrader23]

Originally posted by Soul_Rebel

Wheeeeeeeeeeeee

[TarPy]

Ever think it was closed for a reason?

Yes. That reason was because spammers were going to town. Not because he felt I shouldn't have the opportunity to clarify my point and stance.

Or, at least that's why I HOPE it was closed.

If it was closed to keep me from saying what I just said, well, I think it highlights my point.

TarPy

[Big Ray]

TarPy.

Your "holly than now" attitude is transparent.

You came to the board and posted comments about my company without posting the entire truth. You admit information was omitted on your behalf, howerever, classified our side of the story as "company confidential" and told us "don't put internal company shit on a public board ever again".

Was this "internal company shit "

That we assisted your company, after the move, in getting software services on a server, of which we do not have access to and of which are contractually unmanaged, back online? Not something wildly noteable, and ommited non the less.

In all truth, what your asking me to allow is one side of the story to be told. Yours.

That must be convenient for you, but that shit "no fly" in my book.

Your comments that this was unplanned and you were given short notice also don't fly as on February 25th, 2004 at 4:13PM PST, DAYS before your move, an e-mail was sent to everyone we had a contact for in your company that noted the following.

"... In the next week, you may be contacted by support with a date and time when we are going to migrate your server from our previous collocation facility to our wholly owned and operated Data Center. The facilities are less than 400 yards apart. The move will not require ANY IP or DNS changes. It will be as simple as unplugging the cables from your server, moving it, and plugging them back in. We will, of course, be doing this off-hours to minimize downtime (which we expect will not exceed 45 minutes). If you do not receive a notice from us, most likely you are already hosted in the new facility and will not require a move.

As always, if you have any questions or concerns, please don't hesitate to contact us.

Best Regards,

Ray Taft
CEO
Jupiter Hosting
[email protected]"


Further steps were made through another e-mail notifying customers on the night of their move, and a post on GFY the day of the move.

http://www.gfyboard.com/showthread.p...ight=jupite r

I consider the above matter closed.

Now, on to Lensman comments. Lensman was not denying the outage, he was pointing out that it did not effect everyone. The truth of the matter, the outage effected only 25% of customers.

He also posted "They moved datacenters this week, so I know there have been issues. " But I guess you missed that part.

He was also correct in posting that "Jupiter was not down today.". Jupiter is a company with a very large network. As a whole, the network was not down. As several people posted in that thread, traffic was getting rerouted on a Williams router in Dallas. Something completely out of our control as we do not purchase transit from them. I also explained this.

The fact is, is that you came to the board without knowing all the facts and rather than apologize for erroneous or misleading comments, you are further defending them in an effort to shore up your story.

And as I said to your company, I apologize for the downtime.

As a function of growth, Jupiter simply could not fit into our old facility. We have a good relationship with all of our providers, and I invite anyone to come down and look at our operation, and tour both the old and the new facilities and tell me it did not make business sense to consolidate.

That's my last word. I have waffles that are getting cold.

Ray

[Spunky]

Thread lock... Shit happens.

[JamesK]

Originally posted by spunky1
Thread lock... Shit happens.

great one-liners.

[Murphy_Dog]

I really really really hope that any/all board whores that take their time to read everything that floats through here will closely watch for the next time Oxeo, ISPrime, or Webair goes down, and see how ansy Lensman gets to stop all the Jupiter SPAMMING that will occur on their threads.

Right on man!

[spamofon]

Lensman = sellout


nothing new

[69pornlinks]

Originally posted by Soul_Rebel

lol

[spamofon]

and You can say anything here as long as it is in favour of Lensman

[Spunky]

People act like their servers never ever have problems or situations with disk failures or whatever.
Shit happens ..get over it

[Trax]

Originally posted by spamofon
Lensman = sellout


nothing new

says who

[B40]

Originally posted by spunky1
People act like their servers never ever have problems or situations with disk failures or whatever.
Shit happens ..get over it

So you mean my host is lying when they guaranteed me 110% uptime?

[Spunky]

Originally posted by B40


So you mean my host is lying when they guaranteed me 110% uptime?

Nobody can predict the future.Every server has had problems.Its a fact of life.Hard disks get errors or crash over time or dos attacks or whatever.

[B40]

Originally posted by spunky1

Nobody can predict the future.Every server has had problems.Its a fact of life.Hard disks get errors or crash over time or dos attacks or whatever.

I was being sarcastic...how can a host offer over 100% uptime anyways?

[wdsguy]

move on