Is a $60 reboot fee reasonable? - GoFuckYourself.com

rowan · 01-09-2004, 12:44 AM

One of my machines appears to have died for the first time in about 18 months, and the hosting company wants $60 for an immediate reboot, or they can reboot it during business hours for nothing.

Is this a reasonable fee? The odd thing is that they say they have their own data centre, so I guess the 24/7 NOC must be located elsewhere... or maybe they just think that desperate customers will pay the reboot fee regardless.

The plan I'm on is a very low priced and specced server, $35/mo for a P133 (yes, Pentium 133

) with 64Mb RAM, 2Gb HD and 5Gb of transfer. I'm using it as a backup name server, but after the mention of the $60 fee I'm starting to wonder whether it's even worth it... may as well just get a fully blown server elsewhere and do something else useful with it.

playa · 01-09-2004, 12:47 AM

If there 24/7 and don't have to wake up a tech to drive over then hell no its not reasonable

$60 to press a button,, lol

psyko514 · 01-09-2004, 12:48 AM

Quote:

Originally posted by rowan
may as well just get a fully blown server elsewhere and do something else useful with it.

check out www.reflected.net
you won't be sorry.

4Pics · 01-09-2004, 12:48 AM

pick a real host and you wont have these problems.

SoundMan · 01-09-2004, 12:50 AM

Reboots -R-Free..........

gornyhuy · 01-09-2004, 12:50 AM

Shit, In mainstream a reboot is free and better happen damn quick...

Imageauction · 01-09-2004, 12:52 AM

Thats insane. Many companies will charge you for "hands & eyes" service. In other words if they have to describe what your machine is doing and act on your behest to enter commands and such but none that I know of charge a fee to reboot.

We currently use Candid Hosting and I've called them at 4 in the morning to do a reboot. No problem!

Some of the more professional companies offer remote console access through an interface other than your computer so you could actually interface with the machine just like you were sitting at the console. We used to get it through BBNPlanet (aka Genuity which is now owned by Level3) but then again our colo fee was something like $600 a month for won server so it wasn't cheap.

I would look elsewhere if I were you.

PurrrsianPussyKat · 01-09-2004, 12:53 AM

Is $60 reasonable for a re-boot?
My answer would be.......
<H1>NO!</h1>

them they are bending you over and not even having the courtesy of giving you a reach around.

DarkJedi · 01-09-2004, 12:53 AM

jeez, get a real host

rowan · 01-09-2004, 12:59 AM

I wonder if the reboot fee varies depending on the plan or customer... to be fair, I probably make that host next to nothing. We're talking about a $35/mo dedicated server here.

I did express my 'surprise' at the fee in an email, so it will be interesting to see what their response is.

SYNIKAL · 01-09-2004, 01:01 AM

AndrewKanuck · 01-09-2004, 01:03 AM

Speaking as a host, I think it's retarded. Reboots are free, and always should be free - even if the reboot requires a kernel boot string entered, or FSCK - it's still ~1 -> 10 minutes of time that should be free. Most hosting company's would give you a remote reboot port so you could even do it yourself if they don't have 24/7 staff.

I'd look elsewhere - contact us via our email in our sig if you want pricing from us.

MadCap · 01-09-2004, 01:04 AM

Time for a new host man

ytcracker · 01-09-2004, 01:22 AM

Quote:

Originally posted by psyko514

check out www.reflected.net
you won't be sorry.

amen

johnbosh · 01-09-2004, 01:24 AM

Rorschach · 01-09-2004, 01:24 AM

$60 a reboot? Maybe it's time to switch businesses...

Veterans Day · 01-09-2004, 01:25 AM

Ya isprime is your ticket dude

Death From Above · 01-09-2004, 01:26 AM

Reboots should always be free 24/7...

Check out isprime.

WebDork · 01-09-2004, 01:28 AM

Pfft - you can get a much better deal than reflected...

$60 for a reboot would piss me off enough to go through the hassle of moving. Just means the people you are hosting with are amateurs or not treating their customers seriously.

smashface · 01-09-2004, 01:31 AM

If you are happy with everything else that has company has done for you, pay the $60. Then talk it over wit the head of their sales team and see if you can get it credited.

VeriSexy · 01-09-2004, 01:44 AM

Hell no!!!! Where is this place? Don't they offer remove reboot devices?

smproduction · 01-09-2004, 02:42 AM

Quote:

Is a $60 reboot fee reasonable?

Sure, if the hosting company is a cove of thieves it is also cheap

- AFN - · 01-09-2004, 03:00 AM

its not reasonable because rebooting is free of charge

xxxoutsourcing · 01-09-2004, 03:14 AM

Quote:

Originally posted by SoundMan
Reboots -R-Free..........

Donnie Gangsta · 01-09-2004, 03:14 AM

Quote:

Originally posted by Imageauction
Thats insane. Many companies will charge you for "hands & eyes" service. In other words if they have to describe what your machine is doing and act on your behest to enter commands and such but none that I know of charge a fee to reboot.

We currently use Candid Hosting and I've called them at 4 in the morning to do a reboot. No problem!

Some of the more professional companies offer remote console access through an interface other than your computer so you could actually interface with the machine just like you were sitting at the console. We used to get it through BBNPlanet (aka Genuity which is now owned by Level3) but then again our colo fee was something like $600 a month for won server so it wasn't cheap.

I would look elsewhere if I were you.

Reflected offers remote KVM/remote console like you're talking about at hardly any cost to each of our customers. We also offer an optional remote reboot power port for your box as well. But regardless, we have employees on staff 24/7 to take care of these sort of things..... just so you know.

flashfire · 01-09-2004, 03:26 AM

Dont pay for a reboot unless its your fault

Mishi · 01-09-2004, 03:53 AM

Care to tell us who the host is?

erehwon · 01-10-2004, 12:25 AM

Quote:

Originally posted by rowan
One of my machines appears to have died for the first time in about 18 months, and the hosting company wants $60 for an immediate reboot, or they can reboot it during business hours for nothing.

If I didn't know better, it sounds like you're using Havenco
www.havenco.com

Guess they have to get someone out there with the rowboat...

No, that is way too much money for a reboot, you have to find someplace with 24/7 staff.

01-10-2004, 01:04 AM

ssh
%reboot <enter>

RP Fade · 01-10-2004, 01:07 AM

That's insane..I've never heard of that before..what you might wanna do is have your admin or someone that knows what they are doing create a page where you can go and reboot remotely. We have that on our servers.

quantum-x · 01-10-2004, 02:38 AM

dude, ssh in and reboot

rowan · 01-10-2004, 06:04 AM

Quote:

Originally posted by quantum-x
dude, ssh in and reboot

Uhh... I'm not stupid, I requested the reboot because the machine was unreachable.

Trax · 01-10-2004, 06:07 AM

tell them they can fuck you
thats bs

Gunni · 01-10-2004, 06:12 AM

I would have rebooted it for 30$!!

wyldblyss · 01-10-2004, 06:17 AM

Oh my, my first pentium was a P120, hubbies was a P133, boy he thought he was the shit with that machine.

kmanrox · 01-10-2004, 06:42 AM

there should never be a reboot fee.... i just had 8 machines rebooted... that would have cost me alot of hookers...

http://www.webair.com

Kevin2 · 01-10-2004, 08:05 AM

find another host

.nihilist · 01-10-2004, 08:17 AM

I pay $70 for a reboot.

Mike-BP · 01-10-2004, 10:30 AM

OMG - a reboot SHOULD be free!

loverboy · 01-10-2004, 10:34 AM

Quote:

Originally posted by Mike-BP
OMG - a reboot SHOULD be free!

directfiesta · 01-10-2004, 12:11 PM

I paid a one time fee of 50.00 to have a " remote reboot" port.

I can reboot my servers in NJ from my home or anywhere else: no more fees ....

60.00 for one reboot...LOL

01-09-2004, 12:44 AM	#1
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	Is a $60 reboot fee reasonable? One of my machines appears to have died for the first time in about 18 months, and the hosting company wants $60 for an immediate reboot, or they can reboot it during business hours for nothing. Is this a reasonable fee? The odd thing is that they say they have their own data centre, so I guess the 24/7 NOC must be located elsewhere... or maybe they just think that desperate customers will pay the reboot fee regardless. The plan I'm on is a very low priced and specced server, $35/mo for a P133 (yes, Pentium 133 ) with 64Mb RAM, 2Gb HD and 5Gb of transfer. I'm using it as a backup name server, but after the mention of the $60 fee I'm starting to wonder whether it's even worth it... may as well just get a fully blown server elsewhere and do something else useful with it.

01-09-2004, 12:50 AM	#6
gornyhuy Chafed. Join Date: May 2002 Location: Face Down in Pussy Posts: 18,041	Shit, In mainstream a reboot is free and better happen damn quick... __________________ icq:159548293

01-09-2004, 12:52 AM	#7
Imageauction Confirmed User Join Date: Dec 2002 Location: Tampa Posts: 355	Thats insane. Many companies will charge you for "hands & eyes" service. In other words if they have to describe what your machine is doing and act on your behest to enter commands and such but none that I know of charge a fee to reboot. We currently use Candid Hosting and I've called them at 4 in the morning to do a reboot. No problem! Some of the more professional companies offer remote console access through an interface other than your computer so you could actually interface with the machine just like you were sitting at the console. We used to get it through BBNPlanet (aka Genuity which is now owned by Level3) but then again our colo fee was something like $600 a month for won server so it wasn't cheap. I would look elsewhere if I were you. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

01-09-2004, 01:01 AM	#11
SYNIKAL Confirmed User Join Date: Feb 2003 Posts: 1,795	$60 __________________ ...........

01-09-2004, 01:03 AM	#12
AndrewKanuck Confirmed User Join Date: Jan 2004 Location: Cleveland & Atlanta Posts: 6,706	Speaking as a host, I think it's retarded. Reboots are free, and always should be free - even if the reboot requires a kernel boot string entered, or FSCK - it's still ~1 -> 10 minutes of time that should be free. Most hosting company's would give you a remote reboot port so you could even do it yourself if they don't have 24/7 staff. I'd look elsewhere - contact us via our email in our sig if you want pricing from us. __________________

01-09-2004, 12:47 AM	#2
playa Confirmed User Join Date: Feb 2001 Location: atlanta, GA Posts: 6,432	If there 24/7 and don't have to wake up a tech to drive over then hell no its not reasonable $60 to press a button,, lol

01-09-2004, 12:48 AM	#4
4Pics Confirmed User Industry Role: Join Date: Dec 2001 Posts: 7,952	pick a real host and you wont have these problems.

01-09-2004, 12:50 AM	#5
SoundMan So Fucking Banned Join Date: Nov 2003 Location: MidWest Posts: 3,471	Reboots -R-Free..........

01-09-2004, 12:53 AM	#8
PurrrsianPussyKat Confirmed User Join Date: Jan 2004 Location: Lost in the mountains Posts: 2,088	Is $60 reasonable for a re-boot? My answer would be....... <H1>NO!</h1> them they are bending you over and not even having the courtesy of giving you a reach around.

01-09-2004, 12:53 AM	#9
DarkJedi No Refunds Issued. Industry Role: Join Date: Feb 2001 Location: GFY Posts: 28,300	jeez, get a real host

01-09-2004, 12:59 AM	#10
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	I wonder if the reboot fee varies depending on the plan or customer... to be fair, I probably make that host next to nothing. We're talking about a $35/mo dedicated server here. I did express my 'surprise' at the fee in an email, so it will be interesting to see what their response is.

01-09-2004, 01:04 AM	#13
MadCap Confirmed User Join Date: Aug 2002 Location: 137771650 Minneapolis MN Posts: 2,357	Time for a new host man

01-09-2004, 01:24 AM	#15
johnbosh Confirmed User Join Date: Aug 2002 Location: The Netherlands, Rotterdam Posts: 8,965	:D

01-09-2004, 01:24 AM	#16
Rorschach So Fucking Banned Join Date: Aug 2002 Posts: 5,579	$60 a reboot? Maybe it's time to switch businesses...

01-09-2004, 01:25 AM	#17
Veterans Day Confirmed User Join Date: Jul 2003 Location: The Windy City Posts: 8,403	Ya isprime is your ticket dude __________________ Build a Massive Traffic Network, Hands FREE, Totally Automated

01-09-2004, 01:26 AM	#18
Death From Above Confirmed User Join Date: Jan 2004 Location: australia Posts: 130	Reboots should always be free 24/7... Check out isprime.

01-09-2004, 01:28 AM	#19
WebDork Confirmed User Join Date: Jan 2002 Location: Sydney, Australia Posts: 402	Pfft - you can get a much better deal than reflected... $60 for a reboot would piss me off enough to go through the hassle of moving. Just means the people you are hosting with are amateurs or not treating their customers seriously. __________________ Video Ipod Porn Site with Affiliate Program. http://www.podies.com Free 1:1 Adult Webmaster Banner Exchange.

01-09-2004, 01:31 AM	#20
smashface Confirmed User Industry Role: Join Date: Sep 2002 Location: San Francisco, California Posts: 991	If you are happy with everything else that has company has done for you, pay the $60. Then talk it over wit the head of their sales team and see if you can get it credited.

01-09-2004, 01:44 AM	#21
VeriSexy Join The Royal Family Join Date: Apr 2002 Posts: 25,463	Hell no!!!! Where is this place? Don't they offer remove reboot devices? __________________ Looking for a KICK ASS TEEN SPONSOR? Check out ROYAL CASH - THE KING OF TEEN! Incredible webmaster tools FHGs, Morphing Blog and RSS Feeds, Embedded FLV & WMV Videos. With TOP RATIO Sites like TeenStarsOnly.com - Earn $$ with our New Site & Bonus Payouts!! ATMovs.com \| iTeenVideo.com \| TeenSexMovs.com \| TeenSexMania.com

01-09-2004, 03:00 AM	#23
- AFN - Confirmed User Join Date: Jun 2003 Location: NYC Baaaabeee Posts: 3,101	its not reasonable because rebooting is free of charge __________________ cat cash* \| tr -d '\r' \| tr -s '/n' > money

01-09-2004, 03:26 AM	#26
flashfire ICQ 1 6 7 8 5 3 4 9 2 Join Date: Feb 2003 Posts: 13,098	Dont pay for a reboot unless its your fault

01-09-2004, 03:53 AM	#27
Mishi Confirmed User Join Date: Feb 2002 Location: Scottsdale, AZ Posts: 1,054	Care to tell us who the host is? __________________ Looking for PHP/MySQL solutions? Check out Cyboriginal - custom scripts, installation services and more.

01-10-2004, 01:04 AM	#29
X37375787 Guest Posts: n/a	ssh %reboot <enter>

01-10-2004, 01:07 AM	#30
RP Fade Confirmed User Join Date: Sep 2003 Location: Los Angeles Posts: 3,343	That's insane..I've never heard of that before..what you might wanna do is have your admin or someone that knows what they are doing create a page where you can go and reboot remotely. We have that on our servers. __________________ HomemadeCash.com - Homemade & GF sites powered by NScash.com HomemadeVideoPass.com - The only all homemade mega site OurHomemadePorno.com - Real couples fucking on camera Contact ICQ: 400-786-531 Email: fade AT nscash.com

01-10-2004, 02:38 AM	#31
quantum-x Confirmed User Join Date: Feb 2002 Location: ICQ: 251425 Fr/Au/Ca Posts: 6,863	dude, ssh in and reboot

01-10-2004, 06:07 AM	#33
Trax [----------------------] Join Date: Aug 2001 Posts: 14,486	tell them they can fuck you thats bs

01-10-2004, 06:12 AM	#34
Gunni Confirmed User Industry Role: Join Date: Apr 2003 Location: Barcelona Posts: 2,385	I would have rebooted it for 30$!!

01-10-2004, 06:17 AM	#35
wyldblyss Confirmed User Join Date: Nov 2003 Location: The Buck Starts Here Posts: 5,779	Oh my, my first pentium was a P120, hubbies was a P133, boy he thought he was the shit with that machine.

01-10-2004, 06:42 AM	#36
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,293	there should never be a reboot fee.... i just had 8 machines rebooted... that would have cost me alot of hookers... http://www.webair.com __________________ Crypto HODLr Crypto mining Angel investor

01-10-2004, 08:05 AM	#37
Kevin2 Confirmed User Join Date: May 2003 Location: Australia Posts: 1,429	find another host __________________ Webmasters Trade Traffic!!!

01-10-2004, 08:17 AM	#38
.nihilist Confirmed User Join Date: Feb 2003 Posts: 462	I pay $70 for a reboot. __________________ <a href="http://refer.ccbill.com/cgi-bin/clicks.cgi?CA=924586-0000&PA=515585&HTML=http://www.edgecash.com"><img src="http://www.edgecash.com/images/hello.jpg"></img></a>

01-10-2004, 10:30 AM	#39
Mike-BP Confirmed User Join Date: Mar 2003 Posts: 1,270	OMG - a reboot SHOULD be free! __________________ Thanks to: ISPrime.com - best hosting company without downtime

01-10-2004, 12:11 PM	#41
directfiesta Too lazy to set a custom title Industry Role: Join Date: Oct 2002 Location: Montreal, Quebec Posts: 29,783	I paid a one time fee of 50.00 to have a " remote reboot" port. I can reboot my servers in NJ from my home or anywhere else: no more fees .... 60.00 for one reboot...LOL __________________ I know that Asspimple is stoopid ... As he says, it is a FACT ! But I can't figure out how he can breathe or type , at the same time ....