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Old 12-18-2003, 03:58 PM   #1
Kevin2
Confirmed User
 
Join Date: May 2003
Location: Australia
Posts: 1,429
Verotel screw up fo you to?

I have smart recurring switched on in my Verotel account which means that 5 days before a 3 month membership expires they email the member with an offer for him to extend for another 3 months.

Yesterday I received an email from Verotel showing that they refunded a member. I check the logs and see this guy has logged into the site everyday for 3 months so I shoot him an email with a few gentle threats.

Today I receive emails from him that shows he received the offer from Verotel and successfully signed up for another 3 months yet Verotel sends me an email that he has been refunded.

I emailed Verotel yesterday asking why they refunded the guy and have still not heard anything form them so I will call them today.

Has anyone else had this happen to them with Verotel?
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Old 12-18-2003, 05:36 PM   #2
Indy the real one
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Join Date: Jan 2001
Location: Planet Earth
Posts: 130
Never happend to me...but i will check that in the future...
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Old 12-18-2003, 05:38 PM   #3
pamphage
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Join Date: Jan 2003
Location: Hollywood, CA
Posts: 3,569
Quote:
Originally posted by Kevin2
I have smart recurring switched on in my Verotel account which means that 5 days before a 3 month membership expires they email the member with an offer for him to extend for another 3 months.

Yesterday I received an email from Verotel showing that they refunded a member. I check the logs and see this guy has logged into the site everyday for 3 months so I shoot him an email with a few gentle threats.

Today I receive emails from him that shows he received the offer from Verotel and successfully signed up for another 3 months yet Verotel sends me an email that he has been refunded.

I emailed Verotel yesterday asking why they refunded the guy and have still not heard anything form them so I will call them today.

Has anyone else had this happen to them with Verotel?
never had that problem, but thanks for the heads up.
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Let me repeat... A 120 x 60 button and no more that 3 lines of DEFAULT SIZE AND COLOR text.
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Old 12-19-2003, 02:11 AM   #4
- AFN -
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Join Date: Jun 2003
Location: NYC Baaaabeee
Posts: 3,101
there's also a country code problem when signing up
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Old 12-19-2003, 10:14 AM   #5
doober
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Join Date: Jul 2003
Location: in yoOoo kitchen
Posts: 6,984
any more news on this?
did you call verotel and ask what was up?
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Old 12-19-2003, 11:22 AM   #6
rowan
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Join Date: Mar 2002
Location: Australia
Posts: 17,393
Better to ask in their live chat. It's linked as "live help" off your Verotel admin/stats. I've never had a prompt response to any email I have sent them, and often I have to send it more than once... live chat is so much easier.
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Old 12-19-2003, 12:33 PM   #7
KCat
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Join Date: Sep 2002
Location: PNW
Posts: 2,204
Thanks for the tip, rowan. I've never tried live chat but know what you mean about the emails.
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