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Verotel screw up fo you to?
I have smart recurring switched on in my Verotel account which means that 5 days before a 3 month membership expires they email the member with an offer for him to extend for another 3 months.
Yesterday I received an email from Verotel showing that they refunded a member. I check the logs and see this guy has logged into the site everyday for 3 months so I shoot him an email with a few gentle threats.
Today I receive emails from him that shows he received the offer from Verotel and successfully signed up for another 3 months yet Verotel sends me an email that he has been refunded.
I emailed Verotel yesterday asking why they refunded the guy and have still not heard anything form them so I will call them today.
Has anyone else had this happen to them with Verotel?
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