Blocked email by spamcop.net and AOL. What can I do? - GoFuckYourself.com

lvadavid · 12-09-2003, 10:37 AM

We have a weekly email that we have been sending out for over a year and our list is 50,000. We have never been cited for sending spam in that time. People really like the email we send and we make it easy for them to remove.

We recently worked out a deal with another group. We are sending them customers in return for affiliate commissions. Part of the deal was that they would send out our email to their list of 235,000 people.

What has happened now is that their mail IP address has been listed on www.spamcop.net so they are unable to send to the list. Also, because our URL was in the email, I can't even send a regular email to any AOL customers. I get a bounceback that our URL has received a lot of complaints.

What can I do at this point to fix this situation?

Thanks.
David

Space Puppy · 12-09-2003, 10:38 AM

stop spamming perhaps?

xxxzoltan · 12-09-2003, 10:38 AM

Quote:

Originally posted by Space Puppy
stop spamming perhaps?

webair · 12-09-2003, 10:39 AM

goto google groups and grovel

fusionx · 12-09-2003, 10:41 AM

About all you can do is call SpamCop and try to get your domain removed. It's highly doubtful that they will clear the other group, but they *might* clear yours.

Getting listed for spamming sucks. I have an opt-in only, non-adult marketing company and we got listed once. It was actually a mistake, which was cool, but it still took a lot of calls and 'splaining to get us removed. It's no fucking fun...

There may be other ways to get unlisted, but I only know of that one.. YMMV.

Good luck!

lvadavid · 12-09-2003, 11:07 AM

From the spamcop.net Web site:

If you have stopped the spam, you will be delisted automatically a maximum of 48 hours from the most recent spam complaint. Please do not write asking to be delisted sooner unless you believe there is some error in SpamCop's logic. Systems known to send spam are listed for up to 48 hours even if there is a "resolution" to the "issue". Often, what happens once can happen again.

Does this mean that after 2 days, we will be automatically removed? That's what it seems to say, but does that mean people can spam, get blacklisted for 2 days, spam, get blacklisted for 2 days, and on and on?

Stop the spam (reports). Barring any unusual circumstances (you receive erroneous spam reports), this is your only option. Secure open relays and kick the spammers off your servers - and keep them off!

If you have recently closed an open relay, check to see if it is listed with www.ordb.org (off site link). If it is listed, ask for a re-test. Once ordb has certified your relay as secure, return to http://spamcop.net/bl.shtml to expedite the removal of your server from the list. Or just wait the 48 hours and it will be delisted automatically.

What is the deal with "open relays?" What do I need to do to secure them?

David

brand0n · 12-09-2003, 11:09 AM

1st off if u are blocked by aol, its not due to spam cop. and once they block you, they dont unblock you. might as well remove *@aol from your lists

Theo · 12-09-2003, 11:20 AM

Quote:

Originally posted by brand0n
1st off if u are blocked by aol, its not due to spam cop. and once they block you, they dont unblock you. might as well remove *@aol from your lists

true

you can find a mailing solution that has a contract with aol (like roving.com), but you won't be able to import your existing lists and still you will have to use another domain......
From my past small knowledge, AOL doesn't block your domain over a single complaint. It takes more than that.....

"Part of the deal was that they would send out our email to their list of 235,000 people."

Obviously this didnt work out well, but this was due to bad handling. How sure are you that they delivered your ad in a real double/single optin list?

lvadavid · 12-09-2003, 11:28 AM

Our email is an informative Las Vegas email. We discuss anything Vegas. People really like our email because of the information we've got. The company with the 235,000 is a company that does Las Vegas travel reservations and their list is compiled from people who booked rooms, shows, golf, or whatever in Vegas. These people do have email preferences options and could remove themselves by logging in. Also, there is a prominent remove link in every email. When they booked their rooms, in the terms and conditions with the travel Web site, it is stated that their email may receive promotional emails and that they can unsubscribe by changing their preferences.

pornguy · 12-09-2003, 11:57 AM

Hey, as far as the open ports that it was talking about is that someone else can use the server to send the spam via an open port. That is why you wnat them closed...

Go to AOL and search for the postmaster pages for e-mail. They WILL un block you if you can meet their criteria. It is not that hard to meet...

If you can not find the pages that I am talking about, let me know and I will find them for you. I have them bookmarked somewhere.

Good luck.

CAHEK · 12-09-2003, 01:39 PM

@aol are hard core spammers

lvadavid · 12-09-2003, 02:36 PM

Quote:

Originally posted by pornguy

If you can not find the pages that I am talking about, let me know and I will find them for you. I have them bookmarked somewhere.

Good luck. [/B]

Hey, I looked around. If you could help me find them, that would be very cool.

David

pornguy · 12-09-2003, 03:19 PM

I will get it in about 1 hour...

Look for this thread again.

pornguy · 12-09-2003, 03:57 PM

ok here it is

postmaster.info.aol.com/index.html

Did now make it a link so they dont get link pop out of it...

lvadavid · 12-09-2003, 11:58 PM

Email received from AOL:

Dear David,

Hi! My name is XXX. I would like to thank you for writing and making us aware of your concern. As a Customer Care Consultant, it is always a great pleasure to assist you regarding AOL- related technical issues.

I understand from your recent e-mail that you suspect AOL has blocked e-mail coming from your domain.

I apologize for the inconvenience this has caused you.

AOL has developed Solicited Bulk Mailing Guidelines to both aid 'netizens' with their online marketing campaigns and to protect our member base from e-mail abuse.

To learn about AOL's Unsolicited Bulk Mail Policy, please visit this site:

http://www.aol.com/info/bulkemail.adp

If you believe your organization's e-mail provider can adhere to AOL guidelines provided at this site: http://postmaster.info.aol.com/policy/sender.html, please ask your e-mail provider to call our Postmaster Hotline at 703-265-4670 or 1-888-212-5537 and the Postmaster group will evaluate your mailing patterns and resolve any outstanding issues with your server or domain.

AOL has developed a site for Internet users who are experiencing problems sending e-mail to AOL or for people who have questions about AOL's e-mail and junk e-mail policies. Please visit this site:

http://postmaster.info.aol.com/index.html

If you would like to test your e-mail server against our database, enter the IP address on the site below:

http://postmaster.info.aol.com/tools/dse.html

Again, thanks for writing to America Online. I hope that I have sufficiently provided you with useful information about your inquiry.

SomeCreep · 12-10-2003, 12:01 AM

Quote:

Originally posted by lvadavid
People really like the email we send and we make it easy for them to remove.

....

I get a bounceback that our URL has received a lot of complaints.

contradiction

Why · 12-10-2003, 12:06 AM

Quote:

Originally posted by brand0n
1st off if u are blocked by aol, its not due to spam cop. and once they block you, they dont unblock you. might as well remove *@aol from your lists

brand0n are you full of shit? aol removes you. in fact i even think in the mail log thier response lists a phone number to call.

PbG · 12-10-2003, 12:07 AM

Quote:

Originally posted by Space Puppy
stop spamming perhaps?

12-09-2003, 10:37 AM	#1
lvadavid Registered User Join Date: Oct 2003 Posts: 21	Blocked email by spamcop.net and AOL. What can I do? We have a weekly email that we have been sending out for over a year and our list is 50,000. We have never been cited for sending spam in that time. People really like the email we send and we make it easy for them to remove. We recently worked out a deal with another group. We are sending them customers in return for affiliate commissions. Part of the deal was that they would send out our email to their list of 235,000 people. What has happened now is that their mail IP address has been listed on www.spamcop.net so they are unable to send to the list. Also, because our URL was in the email, I can't even send a regular email to any AOL customers. I get a bounceback that our URL has received a lot of complaints. What can I do at this point to fix this situation? Thanks. David

12-09-2003, 10:39 AM	#4
webair Confirmed User Industry Role: Join Date: Feb 2002 Location: NYC, NY Posts: 8,531	goto google groups and grovel __________________ ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ *ICQ:* 243116321 - *TWITTER* - @WEBAIRINC - E-Mail: [email protected]

12-09-2003, 11:09 AM	#7
brand0n been very busy Join Date: Nov 2002 Location: the queen city Posts: 26,983	1st off if u are blocked by aol, its not due to spam cop. and once they block you, they dont unblock you. might as well remove *@aol from your lists __________________ want to buy this spot for cheap? it is of course for sale. long term deals are always the best bet. brand0n/ at/ a o l dot commies.

12-09-2003, 11:57 AM	#10
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	Hey, as far as the open ports that it was talking about is that someone else can use the server to send the spam via an open port. That is why you wnat them closed... Go to AOL and search for the postmaster pages for e-mail. They WILL un block you if you can meet their criteria. It is not that hard to meet... If you can not find the pages that I am talking about, let me know and I will find them for you. I have them bookmarked somewhere. Good luck. __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

12-09-2003, 01:39 PM	#11
CAHEK C.C.C.P. Industry Role: Join Date: Aug 2003 Location: Novorossiya Posts: 7,043	@aol are hard core spammers __________________ Pharma from True-Meds. High converting shop in Europe and USA, fast payouts via BTC !!!

12-09-2003, 10:38 AM	#2
Space Puppy So Fucking Banned Join Date: Nov 2003 Posts: 817	stop spamming perhaps?

12-09-2003, 10:41 AM	#5
fusionx Confirmed User Industry Role: Join Date: Nov 2003 Location: Olongapo City, Philippines Posts: 4,618	About all you can do is call SpamCop and try to get your domain removed. It's highly doubtful that they will clear the other group, but they might clear yours. Getting listed for spamming sucks. I have an opt-in only, non-adult marketing company and we got listed once. It was actually a mistake, which was cool, but it still took a lot of calls and 'splaining to get us removed. It's no fucking fun... There may be other ways to get unlisted, but I only know of that one.. YMMV. Good luck!

12-09-2003, 11:07 AM	#6
lvadavid Registered User Join Date: Oct 2003 Posts: 21	From the spamcop.net Web site: If you have stopped the spam, you will be delisted automatically a maximum of 48 hours from the most recent spam complaint. Please do not write asking to be delisted sooner unless you believe there is some error in SpamCop's logic. Systems known to send spam are listed for up to 48 hours even if there is a "resolution" to the "issue". Often, what happens once can happen again. Does this mean that after 2 days, we will be automatically removed? That's what it seems to say, but does that mean people can spam, get blacklisted for 2 days, spam, get blacklisted for 2 days, and on and on? Stop the spam (reports). Barring any unusual circumstances (you receive erroneous spam reports), this is your only option. Secure open relays and kick the spammers off your servers - and keep them off! If you have recently closed an open relay, check to see if it is listed with www.ordb.org (off site link). If it is listed, ask for a re-test. Once ordb has certified your relay as secure, return to http://spamcop.net/bl.shtml to expedite the removal of your server from the list. Or just wait the 48 hours and it will be delisted automatically. What is the deal with "open relays?" What do I need to do to secure them? David

12-09-2003, 11:28 AM	#9
lvadavid Registered User Join Date: Oct 2003 Posts: 21	Our email is an informative Las Vegas email. We discuss anything Vegas. People really like our email because of the information we've got. The company with the 235,000 is a company that does Las Vegas travel reservations and their list is compiled from people who booked rooms, shows, golf, or whatever in Vegas. These people do have email preferences options and could remove themselves by logging in. Also, there is a prominent remove link in every email. When they booked their rooms, in the terms and conditions with the travel Web site, it is stated that their email may receive promotional emails and that they can unsubscribe by changing their preferences.

12-09-2003, 03:19 PM	#13
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	I will get it in about 1 hour... Look for this thread again. __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

12-09-2003, 03:57 PM	#14
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	ok here it is postmaster.info.aol.com/index.html Did now make it a link so they dont get link pop out of it... __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

12-09-2003, 11:58 PM	#15
lvadavid Registered User Join Date: Oct 2003 Posts: 21	Email received from AOL: Dear David, Hi! My name is XXX. I would like to thank you for writing and making us aware of your concern. As a Customer Care Consultant, it is always a great pleasure to assist you regarding AOL- related technical issues. I understand from your recent e-mail that you suspect AOL has blocked e-mail coming from your domain. I apologize for the inconvenience this has caused you. AOL has developed Solicited Bulk Mailing Guidelines to both aid 'netizens' with their online marketing campaigns and to protect our member base from e-mail abuse. To learn about AOL's Unsolicited Bulk Mail Policy, please visit this site: http://www.aol.com/info/bulkemail.adp If you believe your organization's e-mail provider can adhere to AOL guidelines provided at this site: http://postmaster.info.aol.com/policy/sender.html, please ask your e-mail provider to call our Postmaster Hotline at 703-265-4670 or 1-888-212-5537 and the Postmaster group will evaluate your mailing patterns and resolve any outstanding issues with your server or domain. AOL has developed a site for Internet users who are experiencing problems sending e-mail to AOL or for people who have questions about AOL's e-mail and junk e-mail policies. Please visit this site: http://postmaster.info.aol.com/index.html If you would like to test your e-mail server against our database, enter the IP address on the site below: http://postmaster.info.aol.com/tools/dse.html Again, thanks for writing to America Online. I hope that I have sufficiently provided you with useful information about your inquiry.