jupiterhosting ticket system - GoFuckYourself.com

funkmaster · 11-30-2003, 06:53 PM

... first time trying their ticket system instead of ringing them on the phone ..... it's been 2h for a server reboot ... and counting !

... are they always that fast ??

Veterans Day · 11-30-2003, 06:57 PM

Kick Ass Chat · 11-30-2003, 06:57 PM

2 hours does seem like a long time to get a server reboot

11-30-2003, 06:57 PM

did you set the priority to urgent?

funkmaster · 11-30-2003, 07:05 PM

Quote:

Originally posted by Equinox
did you set the priority to urgent?

... did that after 1.5h, was on 3 before. will this do the trick ??

funkmaster · 11-30-2003, 07:28 PM

... been actually a bit more than 2h ... here is a quick update:

Call ID 1464
Status OPEN
Logged 30-11-2003-3:35
Priority 1 [change]

Elapsed Time 3 hours
Since Last Action 3 hours

Pointless · 11-30-2003, 07:30 PM

well maybe you might have to call them

funkmaster · 11-30-2003, 07:35 PM

Quote:

Originally posted by Pointless
well maybe you might have to call them

... that's blow my public ticket system test.

Kick Ass Chat · 11-30-2003, 07:40 PM

Quote:

Originally posted by funkmaster

... that's blow my public ticket system test.

It looks like yout test already has some interresting results

Smegma · 11-30-2003, 08:13 PM

Hey Funkmaster,

Sorry for the delay. Just saw the bump to P1. Tech is on it now.

Ray

boneprone · 11-30-2003, 08:34 PM

Cool.
Ray is on it..

Dont worry funkmaster! Its all good bro.

The ticket system is normally pretty damn good.

How are ya otherwise?

MandyD · 11-30-2003, 08:53 PM

if it's any consolation, my priority 1 support ticket has been waiting for 21 hours so far... all my sites are down (personal stuff - not sexhit)

calling them now....

Smegma · 11-30-2003, 09:05 PM

Quote:

Originally posted by MandyD
if it's any consolation, my priority 1 support ticket has been waiting for 21 hours so far... all my sites are down (personal stuff - not sexhit) calling them now....

Manda. Although accounting has not verified your payment to re-establish service (that was turned off due to non-payment), I have asked our techs to re-enable the Ethernet port to your server tonight.

I will check with them in the morning, but by this post, I assume that payment was made over the weekend and no further action will need to be taken by either party.

In the future, should you need additional time to settle your account, please just let us know. We are always flexible with customers and payment so long as they are up-front with us.

Thank you.

Nbritte · 11-30-2003, 09:20 PM

must my

but I think if I need a server needed to rebooted right now it would be better to call. Support ticket systems are nice but if you have 50+ support tickets with highest priority and 5 tech dealing with them and and average of 20 minutes to deal with each problem it could take 3 hours to deal with all of them. Where if you called and said you need a reboot quickly a tech could stop for two minutes go do the reboot and get right back to what he/she was doing. Obviously doing a reboot is quick and easy but it is only quick if you use the best method of letting them know it needs to be done. Use the 800 number that is what it is for.

Nbritt

EZRhino · 11-30-2003, 09:26 PM

Quote:

Originally posted by boneprone
Cool.
Ray is on it..

Dont worry funkmaster! Its all good bro.

The ticket system is normally pretty damn good.

How are ya otherwise?

Kick Ass Chat · 11-30-2003, 09:28 PM

Quote:

Originally posted by Smegma

Manda. Although accounting has not verified your payment to re-establish service (that was turned off due to non-payment), I have asked our techs to re-enable the Ethernet port to your server tonight.

I will check with them in the morning, but by this post, I assume that payment was made over the weekend and no further action will need to be taken by either party.

In the future, should you need additional time to settle your account, please just let us know. We are always flexible with customers and payment so long as they are up-front with us.

Thank you.

That is what I call being OWNED....

funkmaster · 11-30-2003, 09:51 PM

Quote:

Originally posted by GirlsFreePics

It looks like yout test already has some interresting results

... yes, was away for lunch ... took almost 4h in total, box is back up ... thankfully there is no traffic on it, next time it will be bck to phone support.

funkmaster · 11-30-2003, 09:52 PM

Quote:

Originally posted by boneprone
Cool.
Ray is on it..

Dont worry funkmaster! Its all good bro.

The ticket system is normally pretty damn good.

How are ya otherwise?

... I am good !! thanks !!

MandyD · 11-30-2003, 10:07 PM

The point with my post is the fact I had a priority 1 support ticket unanswered for 21 hours

we all miss the occasional bill ;)

Kick Ass Chat · 12-01-2003, 01:29 AM

Quote:

Originally posted by MandyD
The point with my post is the fact I had a priority 1 support ticket unanswered for 21 hours we all miss the occasional bill ;)

What do you expect if you don't pay your hosting bills???

JamesK · 12-01-2003, 01:41 AM

Quote:

Originally posted by GirlsFreePics

What do you expect if you don't pay your hosting bills???

Matt_WildCash · 12-01-2003, 01:55 AM

When hosting companies buy their bandwidth at $2000 per 100 megabit the profits they make should be enough to pay for some damn good tech support 24/7 ICQ, phone or instant 5-10 min tickets. But anyone that offers that kickass service charges you up the ass for bandwidth. I mean the nerve to ask $100-120 per megabit when they pay $20-25 for it is pure bullshit.

11-30-2003, 06:53 PM	#1
funkmaster So Fucking Banned Join Date: Sep 2001 Location: shell beach Posts: 7,938	jupiterhosting ticket system ... first time trying their ticket system instead of ringing them on the phone ..... it's been 2h for a server reboot ... and counting ! ... are they always that fast ??

11-30-2003, 07:30 PM	#7
Pointless Confirmed User Join Date: Jan 2003 Location: Australia Posts: 2,142	well maybe you might have to call them __________________ 355 north Adultdatelink.com

11-30-2003, 08:13 PM	#10
Smegma Confirmed User Join Date: Feb 2002 Posts: 1,751	Hey Funkmaster, Sorry for the delay. Just saw the bump to P1. Tech is on it now. Ray __________________ <a href="http://www.jupiterhosting.com"><img src="http://www.jupiterhosting.com/banners/55x55.jupiter.gif" alt="" border="0" align=""></a>

11-30-2003, 08:34 PM	#11
boneprone Hall Of Fame Industry Role: Join Date: Jan 2001 Location: Portland Oregon USA Posts: 34,415	Cool. Ray is on it.. Dont worry funkmaster! Its all good bro. The ticket system is normally pretty damn good. How are ya otherwise? __________________ Industry Hall Of Fame Legend Mike Jones Bow to the Power - Still BP4L http://gfyawards.com/hall-of-fame Learn about it kids.

11-30-2003, 08:53 PM	#12
MandyD Confirmed User Join Date: Dec 2002 Posts: 477	if it's any consolation, my priority 1 support ticket has been waiting for 21 hours so far... all my sites are down (personal stuff - not sexhit) calling them now.... __________________ Babes Links

11-30-2003, 06:57 PM	#2
Veterans Day Confirmed User Join Date: Jul 2003 Location: The Windy City Posts: 8,403

11-30-2003, 06:57 PM	#3
Kick Ass Chat Confirmed User Join Date: Dec 2002 Posts: 2,057	2 hours does seem like a long time to get a server reboot

11-30-2003, 06:57 PM	#4
X37375787 Guest Posts: n/a	did you set the priority to urgent?

11-30-2003, 07:28 PM	#6
funkmaster So Fucking Banned Join Date: Sep 2001 Location: shell beach Posts: 7,938	... been actually a bit more than 2h ... here is a quick update: Call ID 1464 Status OPEN Logged 30-11-2003-3:35 Priority 1 [change] Elapsed Time 3 hours Since Last Action 3 hours

11-30-2003, 09:20 PM	#14
Nbritte Confirmed User Join Date: Sep 2001 Location: Kentucky USA Posts: 689	must my but I think if I need a server needed to rebooted right now it would be better to call. Support ticket systems are nice but if you have 50+ support tickets with highest priority and 5 tech dealing with them and and average of 20 minutes to deal with each problem it could take 3 hours to deal with all of them. Where if you called and said you need a reboot quickly a tech could stop for two minutes go do the reboot and get right back to what he/she was doing. Obviously doing a reboot is quick and easy but it is only quick if you use the best method of letting them know it needs to be done. Use the 800 number that is what it is for. Nbritt __________________ SexyCityCash gets in Bed with PornoDan

11-30-2003, 10:07 PM	#19
MandyD Confirmed User Join Date: Dec 2002 Posts: 477	The point with my post is the fact I had a priority 1 support ticket unanswered for 21 hours we all miss the occasional bill ;) __________________ Babes Links

12-01-2003, 01:55 AM	#22
Matt_WildCash Confirmed User Join Date: Jan 2003 Posts: 1,699	When hosting companies buy their bandwidth at $2000 per 100 megabit the profits they make should be enough to pay for some damn good tech support 24/7 ICQ, phone or instant 5-10 min tickets. But anyone that offers that kickass service charges you up the ass for bandwidth. I mean the nerve to ask $100-120 per megabit when they pay $20-25 for it is pure bullshit.