jupiterhosting ticket system
 

... first time trying their ticket system instead of ringing them on the phone ..... it's been 2h for a server reboot ... and counting !

... are they always that fast ??

:helpme

2 hours does seem like a long time to get a server reboot:(

did you set the priority to urgent?

... did that after 1.5h, was on 3 before. will this do the trick ??

... been actually a bit more than 2h ... here is a quick update:


Call ID 1464
Status OPEN
Logged 30-11-2003-3:35
Priority 1 [change]



Elapsed Time 3 hours
Since Last Action 3 hours

well maybe you might have to call them

... that's blow my public ticket system test.

It looks like yout test already has some interresting results:Graucho

Hey Funkmaster,

Sorry for the delay. Just saw the bump to P1. Tech is on it now.

Ray

Cool.
Ray is on it..

Dont worry funkmaster! Its all good bro.

The ticket system is normally pretty damn good.

How are ya otherwise?

if it's any consolation, my priority 1 support ticket has been waiting for 21 hours so far... all my sites are down (personal stuff - not sexhit) :( calling them now....

Manda. Although accounting has not verified your payment to re-establish service (that was turned off due to non-payment), I have asked our techs to re-enable the Ethernet port to your server tonight.

I will check with them in the morning, but by this post, I assume that payment was made over the weekend and no further action will need to be taken by either party.

In the future, should you need additional time to settle your account, please just let us know. We are always flexible with customers and payment so long as they are up-front with us.

Thank you.

must my :2 cents: but I think if I need a server needed to rebooted right now it would be better to call. Support ticket systems are nice but if you have 50+ support tickets with highest priority and 5 tech dealing with them and and average of 20 minutes to deal with each problem it could take 3 hours to deal with all of them. Where if you called and said you need a reboot quickly a tech could stop for two minutes go do the reboot and get right back to what he/she was doing. Obviously doing a reboot is quick and easy but it is only quick if you use the best method of letting them know it needs to be done. Use the 800 number that is what it is for.

Nbritt

:thumbsup

That is what I call being OWNED....:1orglaugh

... yes, was away for lunch ... took almost 4h in total, box is back up ... thankfully there is no traffic on it, next time it will be bck to phone support.

... I am good !! thanks !!

The point with my post is the fact I had a priority 1 support ticket unanswered for 21 hours :) we all miss the occasional bill ;)

What do you expect if you don't pay your hosting bills???

:1orglaugh

When hosting companies buy their bandwidth at $2000 per 100 megabit the profits they make should be enough to pay for some damn good tech support 24/7 ICQ, phone or instant 5-10 min tickets. But anyone that offers that kickass service charges you up the ass for bandwidth. I mean the nerve to ask $100-120 per megabit when they pay $20-25 for it is pure bullshit.