Fun trying to get a legitimate refund with CCBILL as a customer - GoFuckYourself.com

Suckitbitch · 10-14-2003, 07:17 PM

While I could just as easily hand it to corvett because he appears to have a brain and basic cognitive ability, I think I'd like to see this situation through and see what exactly is going on.

I signed up to a site for a 90 day recurring billing membership.

I went to cancel the membership before the rebill date and the CCBill administrative system would not display the correct subscription number when I entered my VISA number.

So, I open a trouble ticket, hoping to get my subscription number so I could cancel the membership myself in time (3 days before rebill date, and this is confirmed by the webmaster)

In email #1 CCBill support told me my credit card and membership had been removed from active billing, and will not be billed again.

So naturally I get rebilled 5 days later.

So I email and say what the hell is going on, you just said the charge wont occur again.

Email #2, response says call CCBill support at 1-800 yaddah yaddah

I call 1-800-ccbill-yaddahyaddah. Support rep finds my membership and I tell her what happened. She finds the subscription and verifies my card was rebilled. She says email me the correspondance as an attachement and she will "look after it".

I email the messages to [email protected] as an attachement;

Email #3 in response to this says Call 1-800 yaddah yaddah

I email it again

Email #4 says Call 1-800 yaddah yaddah

In email #5 I break down and say just send this to the moron I spoke with on the phone.

Email #6 from moron says your card hasn't been charged since March 31st, 2003.

And it still isn't resolved.

I'd do a chargeback without hesitation if this wasn't so damn entertaining.

corvette · 10-14-2003, 07:45 PM

forward me the emails you sent, and i will see what happened and make sure that this gets taken care of and that you get an explanation

thanks

[email protected]

Suckitbitch · 10-14-2003, 07:59 PM

Quote:

Originally posted by corvett
forward me the emails you sent, and i will see what happened and make sure that this gets taken care of and that you get an explanation

thanks

[email protected]

Damnit! Thought you'd be off for the night.

Ok ok, just one more email... I just wanna see, as an expirement how many emails it will take to get a refund with a legitimate claim.

If it gets to the point of no return I'll send to you.

I honestly suspect this is the result of some kind of bug in 90 day recurring subscriptions.

Dawgy · 10-14-2003, 08:05 PM

isnt it fun to be toyed with

Suckitbitch · 10-14-2003, 09:53 PM

Quote:

Originally posted by Dawgy
isnt it fun to be toyed with

This is fun.

I just couldn't imagine something like this happening in a post 1% CCBill world.

Suckitbitch · 10-14-2003, 09:59 PM

email #7:

"Dear Customer,
Why could you not cancel this before rebill? Who assured you it would not be?"

KRL · 10-14-2003, 10:08 PM

Not pointing fingers at anyone, but this makes you wonder how many billing companies have in the past or currently continue billing customers but the rebills don't get credited to the webmaster's account.

Sounds like a profitable business model to me.

Suckitbitch · 10-14-2003, 10:18 PM

Quote:

Originally posted by KRL
Not pointing fingers at anyone, but this makes you wonder how many billing companies have in the past or currently continue billing customers but the rebills don't get credited to the webmaster's account.

Sounds like a profitable business model to me.

I'd hate to get crucified and put out of business over chargebacks of this nature. I'm sure this isn't the norm but these ratios are getting very very tight and everything counts.

ps-> refund issued after email #8

Resolute · 10-14-2003, 10:48 PM

Quote:

Originally posted by KRL
Not pointing fingers at anyone, but this makes you wonder how many billing companies have in the past or currently continue billing customers but the rebills don't get credited to the webmaster's account.

Sounds like a profitable business model to me.

ditto KRL

EvilDan · 10-14-2003, 11:06 PM

Quote:

Originally posted by Resolute

ditto KRL

Oh Resolute - I didnt think you were such a skeptic - lol

lovefucking · 10-14-2003, 11:08 PM

hey dumb ass
just report the card stolen and do the charge back

Nima · 10-14-2003, 11:25 PM

It isn't popcorn time yet!

doober · 10-20-2003, 05:36 PM

Quote:

Originally posted by KRL
Not pointing fingers at anyone, but this makes you wonder how many billing companies have in the past or currently continue billing customers but the rebills don't get credited to the webmaster's account.

Sounds like a profitable business model to me.

skillfull · 10-20-2003, 07:40 PM

ok, note to myself, never told anyone to sign-up with a ccbill processor

GeXus · 10-20-2003, 07:44 PM

Quote:

Originally posted by lovefucking
hey dumb ass
just report the card stolen and do the charge back

Hey dumb ass.. You dont have to report the card stolen to do a chargeback..

10-20-2003, 07:40 PM	#14
skillfull Confirmed User Industry Role: Join Date: Apr 2003 Location: Quebec Calisse Posts: 4,716	ok, note to myself, never told anyone to sign-up with a ccbill processor __________________ mind at underdark dot cc SEO Analyst Thunder-Ball.net - Member

10-14-2003, 07:17 PM	#1
Suckitbitch Confirmed User Join Date: Jul 2003 Posts: 278	Fun trying to get a legitimate refund with CCBILL as a customer While I could just as easily hand it to corvett because he appears to have a brain and basic cognitive ability, I think I'd like to see this situation through and see what exactly is going on. I signed up to a site for a 90 day recurring billing membership. I went to cancel the membership before the rebill date and the CCBill administrative system would not display the correct subscription number when I entered my VISA number. So, I open a trouble ticket, hoping to get my subscription number so I could cancel the membership myself in time (3 days before rebill date, and this is confirmed by the webmaster) In email #1 CCBill support told me my credit card and membership had been removed from active billing, and will not be billed again. So naturally I get rebilled 5 days later. So I email and say what the hell is going on, you just said the charge wont occur again. Email #2, response says call CCBill support at 1-800 yaddah yaddah I call 1-800-ccbill-yaddahyaddah. Support rep finds my membership and I tell her what happened. She finds the subscription and verifies my card was rebilled. She says email me the correspondance as an attachement and she will "look after it". I email the messages to [email protected] as an attachement; Email #3 in response to this says Call 1-800 yaddah yaddah I email it again Email #4 says Call 1-800 yaddah yaddah In email #5 I break down and say just send this to the moron I spoke with on the phone. Email #6 from moron says your card hasn't been charged since March 31st, 2003. And it still isn't resolved. I'd do a chargeback without hesitation if this wasn't so damn entertaining.

10-14-2003, 07:45 PM	#2
corvette Confirmed User Join Date: Oct 2001 Location: scottsdale Posts: 7,880	forward me the emails you sent, and i will see what happened and make sure that this gets taken care of and that you get an explanation thanks [email protected] __________________ If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

10-14-2003, 08:05 PM	#4
Dawgy Confirmed User Join Date: Jul 2001 Posts: 5,856	isnt it fun to be toyed with __________________ the revolution is coming.

10-14-2003, 09:59 PM	#6
Suckitbitch Confirmed User Join Date: Jul 2003 Posts: 278	email #7: "Dear Customer, Why could you not cancel this before rebill? Who assured you it would not be?"

10-14-2003, 10:08 PM	#7
KRL Entrepreneur Join Date: Oct 2002 Location: USA Posts: 31,429	Not pointing fingers at anyone, but this makes you wonder how many billing companies have in the past or currently continue billing customers but the rebills don't get credited to the webmaster's account. Sounds like a profitable business model to me. __________________ If you would like to develop your domains, you can lease inexpensive foreign labor from the leaders in the field at iWebmasters.com TO LOWER YOUR COSTS AND INCREASE YOUR PRODUCTION! * * * * * * * * * * * * Domains Adult News KRL's Newsletter Biz Tips Just Listed Domains

10-14-2003, 11:08 PM	#11
lovefucking Registered User Join Date: Jun 2002 Posts: 74	hey dumb ass just report the card stolen and do the charge back

10-14-2003, 11:25 PM	#12
Nima Confirmed User Join Date: Feb 2003 Posts: 2,192	It isn't popcorn time yet!