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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
Confirmed User
Join Date: Jan 2002
Location: Shreveport, LA
Posts: 1,564
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![]() After 2.5 months of business
$4,200 in sales $72 in chargebacks My account has been closed because I'm over the 1% chargeback limit. No warnings, no fines, just immediate account closure. I have a kick ass members area also, Oh Well Back To the hustle... Good Bye to the 89 happy monthly recurring members I had... Hello my future corporation and business with ccbill, epoch, or ibill And future business partnership Oh and guess what.. they aren't even going to pay me this week Going to hold my payments for 6 Months.... Way To Go Probilling... Great Way to do business
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#2 |
Too lazy to set a custom title
Industry Role:
Join Date: Jul 2001
Posts: 59,204
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Every company has to stay under the 1% right?
You will have the same problem with your next billing company. |
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#3 |
Confirmed User
Join Date: Dec 2001
Location: Malibu
Posts: 3,817
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With how many xboxgames did it come? ;P.
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#4 |
So Fucking Banned
Join Date: Aug 2003
Location: San Diego, CA
Posts: 5,464
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Did probilling use your total transactions vs chargebacks or just Visa transactions to determine your ratio?
I thought the 1% was for Visa transactions only. Well, atleast that's how it is with Paycom. |
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#5 |
Confirmed User
Join Date: Jan 2002
Location: Shreveport, LA
Posts: 1,564
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I feel like with the number of transactions I had..
and the short length of time I was doing business was to soon to close my account... What if you just started this week had 50 sign-ups in a month and 1 chargeback? Think about it...
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#6 | |
Confirmed User
Join Date: Jan 2003
Posts: 433
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Quote:
Wrong. Most of the legitimate IPSP's, and I can think of four, will not terminate you without notice. There are formal procedures that they go through with their banks to first monitor and then potentially terminate you. They may fine you by passing through cb fines from their bank, but they will not usually outright terminate you unless due to fraud or breach of contract without working with you. |
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#7 | |
Confirmed User
Join Date: Oct 2002
Location: "evitcepsrep ruoy egnahc"
Posts: 9,976
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Quote:
72.00 in charge backs equal how many charge backs? |
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#8 |
Confirmed User
Join Date: Jan 2002
Location: Shreveport, LA
Posts: 1,564
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6 chargebacks
5.99 for trials $29.99 monthly basically a few cheapasses decided they didn't want to pay for porn.... and I lose out... This came via NO WARNING, nothing from probilling except an e-mail telling me that it was OVER... I smell a sinking ship... Pirates, you gotta luv em ARRRRRRRGH!!
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#9 |
Confirmed User
Join Date: Jun 2003
Posts: 1,697
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ProBilling are very unprofessionnal.
They are responsible for the chargebacks they get !! 3 of my members have complain to me that they have cancelled their memberships and are still being rebilled ! I can't imagine how many don't complain and just chargeback. Also, many pay for accessing my site and their passcodes are never added to my .htpasswd file ! Some complain, some must simply chargeback too.. With other CC processors, my chargeback ratio has always been around .50% - .65% But yesterday, ProBilling sent me this warning: _____________________________________________ Warning Due to your account's chargebacks approaching proBilling's accepted threshold we are sending you this courtesy email. In the event that your chargebacks rise above our acceptable threshold, the ability to accept payments using probilling will been suspended, your account's balance and reserve may be held and only will be released upon request (pending future chargebacks, adjustments and fees) after 6 months. Please refer to the information below on chargebacks, effective August 27th. Almost all of our merchants have a very low chargeback count, to help encourage proactive measures by merchants to further avoid chargebacks, additional fees will be charged on high chargeback accounts. Effective August 27, 2003: _______________________________________________ Again, I'm sure their lack of professionalism is responsible for my supposely high chargeback ratio. I'm sure they are the next going down. |
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#10 |
Pounding Googlebot
Industry Role:
Join Date: Aug 2002
Location: Canada
Posts: 34,486
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How many transactions did you have for the same period where the 6 CB's were made?
WG
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I play with Google. |
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#11 |
Kliris
Join Date: May 2003
Location: ca
Posts: 10,423
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Well thats how merchant account work these days. I wouldnt go with a merchant account unless you have at least 1k members. That way u dont get screwed when you get 2 chargebacks with 80 members. Thats why the rates are so high on 3rd party billers
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ICQ 212-115-582 Email Steve at Vas Media Group .com |
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#12 |
Confirmed User
Join Date: Aug 2002
Posts: 2,781
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That's fucked up man!
Better luck with your next processor... |
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#13 | |
Confirmed User
Join Date: Oct 2002
Location: "evitcepsrep ruoy egnahc"
Posts: 9,976
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Quote:
Or did the 6 come from this month only, and a large number of those members come from last month? |
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#14 |
Confirmed User
Join Date: Jan 2002
Location: Shreveport, LA
Posts: 1,564
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Hello,
Account closed Due to your account's chargebacks being over proBilling's accepted threshold your account has been locked, your sites have been rejected, the ability to accept payments using probilling has been suspended. Your account's balance and reserve is held and will be released upon request (pending future chargebacks, adjustments and fees) after 6 months. Current members will continue to have access to your site for the period they purchased, when recurring payments are due for rebilling, their subscriptions will automatically expire and a rebill will not be processed. If you have any questions please feel free to contact us through email. Regards, -------------------------------------------------------------------------------- JJ Investigations & Merchant Services proBilling Inc. Phone: 1.866.233.2242 Local:1.403.233.2228 Ext. 2236 Fax: 1.403.277.7996 Email: [email protected] URL: www.proBilling.com
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#15 |
Confirmed User
Join Date: Oct 2002
Location: The Falls, eh
Posts: 1,373
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Hate to say it...it's the Nature of your Niche.
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unattended error: ID 10 T. Check connection between keyboard and chair. |
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#16 | |
Confirmed User
Join Date: Oct 2002
Location: Woodinville
Posts: 538
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Quote:
What niche is being effected?
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An act of kindness is a wonderful gift |
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#17 |
Confirmed User
Join Date: Apr 2001
Posts: 1,755
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Perhaps the closure of your account had nothing to do with your chargebck ratio. Perhaps they closed your account because getting information from you is like pulling teeth from a bear.
Chargeback ratios are determined using the total number of chargebacks vs. the total number of transactions. It has nothing to do with dollar amounts. Saying that you had 6 chargebacks without knowing how many transactions you had means nothing. Saying you had $72 in chargebacks with $4200 in sales means nothing. How many TOTAL transactions did you have during that period? |
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#18 | |
Confirmed User
Join Date: Oct 2002
Location: "evitcepsrep ruoy egnahc"
Posts: 9,976
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Quote:
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#19 |
HAL 9000
Industry Role:
Join Date: May 2001
Posts: 34,515
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fucked up
specially after reading this "3 of my members have complain to me that they have cancelled their memberships and are still being rebilled ! I can't imagine how many don't complain and just chargeback." |
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#20 |
Confirmed User
Join Date: Jun 2003
Location: Toronto
Posts: 2,999
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#21 | |
Live Hard - Die Hard
Join Date: Feb 2002
Location: Ready to leave...
Posts: 17,042
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Quote:
![]() Are you trying to say that black guys are cheap? That's racist!
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PHAT SERVERS - Quality dedicated hosting at a quality price! sly AT phatservers DOT com - 147479144 |
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#22 |
Confirmed User
Join Date: Jul 2001
Location: See sig
Posts: 6,989
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Maybe my imaginiation but when this 1% shit first kicked off properly wasn't there a statement to do with it being on account over 100 SU's weekly or somesuch? Can't remember the details now.
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#23 |
I AM WEB 2.0
Industry Role:
Join Date: Jan 2003
Posts: 28,682
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go with ccbill from the start and you will have no probs.
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#24 |
Confirmed User
Join Date: Jul 2003
Location: in yoOoo kitchen
Posts: 6,984
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This is Half assed post!
Without actual numbers you cant tell shit. Please get your numbers straight cause it make No sensE. First of all it is my understanding that the 1% ratio only affects you if you have more than 100 chargebacks a month! Does even seem close to that with your numbers but then again im sure part of the story is missing there... Sounds to me like you did 3-4 cb's on 140 or so transactions. Please tell us the FULL story with real numbers. Either way probilling doesnt look promising if these numbers are accurate. ![]() |
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#25 | |
Confirmed User
Join Date: Aug 2003
Location: Queens, NEW YORK CITY!
Posts: 1,372
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Quote:
__________________
Signature is for sale! ICQ ME 287-017-204 |
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#26 |
Confirmed User
Join Date: Aug 2003
Location: Queens, NEW YORK CITY!
Posts: 1,372
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Anyone?
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Signature is for sale! ICQ ME 287-017-204 |
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#27 |
Confirmed User
Join Date: Mar 2003
Location: Ontario, Canada
Posts: 616
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I was also terminated by Probilling as I have been with them for only 2 months and they used the past 2 weeks as I had 30 signups and they said that because I chargedback 2 times that I was being terminated, with no warning. This is bullshit.
P.S. Are there any other processors that Canadians can go threw? Because I am canadian and I hope probilling isnt the only processor for canadians. Thanks. and FUCK YOU PROBILLING! |
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#28 |
Confirmed User
Join Date: Aug 2003
Location: Queens, NEW YORK CITY!
Posts: 1,372
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well how do you get members if you dont use a 3rd party biller/merchant account, what other processes can you use to accept credit card etc on your site?
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Signature is for sale! ICQ ME 287-017-204 |
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#29 | |
Confirmed User
Join Date: Mar 2003
Location: Oh Canada!
Posts: 3,662
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Quote:
Drop me an email at [email protected] We have a LEGAL solution for Canadian paysite owners |
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#30 |
Confirmed User
Join Date: Jul 2003
Location: in yoOoo kitchen
Posts: 6,984
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Frankthetank,
short answer is NO. Canadians are fucked on this aspect! ![]() |
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#31 |
Confirmed User
Join Date: Jul 2003
Location: in yoOoo kitchen
Posts: 6,984
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emmanuelle you have mail
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#32 | |
So Fucking Banned
Join Date: Oct 2002
Location: Norway or UK or...damn, where am I
Posts: 356
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Quote:
and nothing will happen - ![]() |
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#33 |
Confirmed User
Join Date: Jul 2003
Location: in yoOoo kitchen
Posts: 6,984
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for Jeroman,
Visa IPSP Program Changes Effective October 1, 2003 Visa will lower their monitoring thresholds of its ?Merchant Chargeback Monitoring Program? for all merchants, regardless of their business classification, from 2.5% to 1%. In conjunction with that threshold decrease, Visa has raised the minimum number of chargebacks (cb?s) threshold per month to 100 read it all here http://www.gofuckyourself.com/showth...+ch argebacks As for your question I cant really answer it but all the info i quoted is that thread.... either way.... ![]() |
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#34 | |
Black Vagina Finder
Join Date: Jan 2002
Location: The Midwest
Posts: 13,975
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Quote:
Blacks and whites are willing to pay for porn and most of them are honest as long as they don't find a bunch of crap in the members area.
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![]() Black Pussy Click On Mr Cosby..CCbill, 60/40, 136 FHG's....The Cos Loves Black Ghetto Pussy!! |
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#35 |
Registered User
Join Date: Jun 2003
Posts: 481
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#36 | |
Confirmed User
Industry Role:
Join Date: Dec 2002
Location: SeATtle
Posts: 6,033
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Quote:
However, it's not visa doing the terminating here, but probilling. Probilling did some sneaky stuff the last couple of weeks. I was one of several that had been with Probilling before, but let them last fall after they lost their merchant account and initiated heavy duty scrubbing. About 3 months after I left, I noticed a sudden drop in the reserves that WERE going to be paid out of about $4500.00 There was no email, no explanation of why this was happening. I wrote in, and got this response: "Oh, we forgot to take our share out of the initial signups you had, so this is our share we're taking out of your reserves.". That's it..no details, no itemization..just that SOMEHOW the company FORGOT to take their share off the top. Now I ask you..is this TRUELY believeable that a billing company would "forget" to take their initial share of the pie? So I left them and went to PSWbilling (can I pick them or what!) and CCBill as a backup. (Made a switch in order not to long afterwards!) But 2 weeks ago I got all these emails "welcoming" me back to ProBilling and that all my sites were active with them. WTF!?!? I asked myself. I wrote them email about why this happened. Per the usual Probilling way of doing things, to date, have not gotten a response. THEN, Probilling announced an increase of how much of the pie they get off of initial signups and that they were lowering the the "tolerance" level for chargebacks to 1% (no 100 signup exception here). Bottom line..Probilling got a LOT of business when ACPAY and globil went out of business. After getting it, they changed the rules so they could keep a lot of the money that was comming in knowing many webmasters would very soon reach the 1% level. Probilling is NOT a company you can trust or should use. ( I know..that's an understatment now!) |
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#37 |
Confirmed User
Join Date: Jul 2003
Location: in yoOoo kitchen
Posts: 6,984
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Thx for chipping in ceturion, interesting info you posted there...
So in the is probilling being proactive??? ![]() ![]() |
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#38 | |
Confirmed User
Join Date: Oct 2002
Location: The Falls, eh
Posts: 1,373
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Quote:
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#39 | |
Confirmed User
Industry Role:
Join Date: Jan 2003
Location: Someplace Special
Posts: 1,159
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Quote:
I have my issues with Verotel but they pay on time and offer some good options for European customers. You can also use CCbill.com and not accept Visa. Globosale is Ok ive never had any problems with them yet. There are some smaller ones as well like Membershipplus.net. These guys are based in the U.S. so I would be careful cause they dont charge any fees. |
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#40 |
Confirmed User
Join Date: Nov 2002
Posts: 7,761
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I was told by another IPSP rep that the 1% rule does not even kick in for smaller players until they are getting 100 chargebacks within a certain period of time (monthly I think).
This leaves the actual policies for SMALLER ACCOUNTS up to the IPSP's themselves. With the information you provided, it's strange that probilling would have terminated you. You wouldn't have gotten terminated at CCbill or Ibill with those numbers, not sure about Epoch. This thread makes me thing Probilling is having some problems ![]() |
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#41 | |
Confirmed User
Join Date: Oct 2002
Location: "evitcepsrep ruoy egnahc"
Posts: 9,976
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#42 | |
bitchslapping zebras!!!!!
Industry Role:
Join Date: Jun 2001
Location: In a shack by the beach
Posts: 16,015
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Quote:
CB's are calculated per month and are calc'd on both transaction counts and dollar volume. You do NOT take the total sales for 2.5 months and the chargebacks -- which will get much worse given the fact that you are just now starting to incur chargebacks-- for a single month and compare those to get a ratio. Stop crying and start trying to figure out how to keep your surfers from charging back, obviously there appear to be serious issues with your site. |
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#43 |
Confirmed User
Join Date: Jan 2002
Location: Shreveport, LA
Posts: 1,564
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KimmyKim
Shut the fuck up... Coming at me with that bullshit.. I ran a good site.. and had a kick ass members area even by webmasters standards.. Even showed a preview of the members area to customers before they sign up... Maybe your opinion is good most of the time.. but today it's not asked for, not needed, and incorrect
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#44 | |
Confirmed User
Join Date: Oct 2002
Location: "evitcepsrep ruoy egnahc"
Posts: 9,976
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Quote:
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#45 | |
bitchslapping zebras!!!!!
Industry Role:
Join Date: Jun 2001
Location: In a shack by the beach
Posts: 16,015
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Quote:
Numbers don't lie, but you sure did take the liberty of arranging their presentation to suit yourself. Obviously your site isn't as good as you claim or you wouldn't be getting chargebacks at that level. To have been in business for 2.5 months then you haven't seen the chargebacks coming in until just now. And apparently the number of chargebacks versus new joins that you have already is out of compliance. IPSPs can and should, and imo, increasingly will, terminate individual accounts on the basis of the crap numbers that come into play. |
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#46 | |
Confirmed User
Join Date: Oct 2002
Location: "evitcepsrep ruoy egnahc"
Posts: 9,976
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Quote:
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#47 | |
bitchslapping zebras!!!!!
Industry Role:
Join Date: Jun 2001
Location: In a shack by the beach
Posts: 16,015
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Quote:
He's just upset because I pointed out the problems to him logically. |
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#48 | |
Confirmed User
Join Date: Oct 2002
Location: "evitcepsrep ruoy egnahc"
Posts: 9,976
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Quote:
Damn it, well fuck now I got to find different entertainment. |
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#49 | |
bitchslapping zebras!!!!!
Industry Role:
Join Date: Jun 2001
Location: In a shack by the beach
Posts: 16,015
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Quote:
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#50 |
C.R.E.A.M
Industry Role:
Join Date: Apr 2003
Posts: 15,262
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very bad
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