If you refund can it still be a CB - GoFuckYourself.com

Darren · 08-16-2003, 01:30 PM

Ok so I refund a client but he stills contacts visa etc for CB, would it still apppear as a CB

wargames · 08-16-2003, 01:32 PM

It shouldnt if the refund went through. You should email your customer to know that you have refunded as well.

chupacabra · 08-16-2003, 01:42 PM

Quote:

Ok so I refund a client but he stills contacts visa etc for CB, would it still apppear as a CB

definitely... i've only seen this happen twice in 4 years though, never was sure if it was the customer just being an outright thief or simply unfortunate timing.

the refund had been granted from processor due to an email complaint, *but* the customer had already requested a CB from his bank that showed up a day or two later... so, refunded charge for $29.95, then paid an additional $29.95 out of pocket (not sure who got the extra $29.95 to this day!)...

i remember being pretty peeved looking at that customer record 2 years ago... reason for cancel = Other, refunded on xx.xx.xxxx, and then CB on xx.xx.xxxx. like being fucking pickpocketed..

Darren · 08-16-2003, 02:52 PM

so answer is "yes" then.

very shitty.

triumph · 08-16-2003, 02:54 PM

happens all the time and the fucked up thing is you really can't do much about it.

webair · 08-16-2003, 02:55 PM

The answer is no, if you credit back the client and make them aware of the time it takes to show up on their statement, and they dont charge back, its a credit back, which is NOT a chargeback

Darren · 08-16-2003, 03:02 PM

Quote:

Originally posted by webair
The answer is no, if you credit back the client and make them aware of the time it takes to show up on their statement, and they dont charge back, its a credit back, which is NOT a chargeback

even if u make them aware of it the possibility is for them to still do a CB...

so the answer is yes, both can happen with one transaction that is what i was asking...

obviously if u told member they are refunded its very unlikely they woudl still contact visa etc

rhon23 · 08-16-2003, 03:57 PM

It will still count as a chargeback even with proof that it was a refund. You get the chargeback amount back but it still goes toward your percentage

Kimmykim · 08-16-2003, 04:10 PM

Unfortunately it is possible for you to issue a credit and the consumer to still charge back. It doesn't happen often but you're pretty much screwed when it does.

chromium · 08-16-2003, 04:22 PM

A similar situation occurred to me early 2002. A loyal member contacted me, asking to end his membership and a refund for the current month since his computer was fried by lightining.

His having been with me for several months, I quickly complied within 12 hours. Little did I know that he had also contacted IBILL customer support. They having hired the lowest-wage possible employees, that simple request ended up being a complete set of charebacks for 6-months.

Needless to say, I left IBILL. With Verotel, for the past 10 months, I have not had one single chargeback.

L0stMind · 08-16-2003, 06:00 PM

Hmmm, this happens all the time.

The client calls their credit card company, gets the chargeback process started and the merchant has the funds withdrawn. But that takes a while to show up on a statement...

Meanwhile, the client emails and asks the merchant for a refund, the merchant, being a good business refunds the charge (or several monthly charges) in an attempt to avoid a CB.

Essentially, you end up paying the member to use your services. Fun, isnt it?

08-16-2003, 01:30 PM	#1
Darren Confirmed User Join Date: Sep 2001 Posts: 5,994	If you refund can it still be a CB Ok so I refund a client but he stills contacts visa etc for CB, would it still apppear as a CB __________________ Penis enlargement / male enhancement pills - earn up to $229.48 per signup ICQ: 46335817

08-16-2003, 01:32 PM	#2
wargames Kliris Join Date: May 2003 Location: ca Posts: 10,423	It shouldnt if the refund went through. You should email your customer to know that you have refunded as well. __________________ ICQ 212-115-582 Email Steve at Vas Media Group .com

08-16-2003, 02:52 PM	#4
Darren Confirmed User Join Date: Sep 2001 Posts: 5,994	so answer is "yes" then. very shitty. __________________ Penis enlargement / male enhancement pills - earn up to $229.48 per signup ICQ: 46335817

08-16-2003, 02:55 PM	#6
webair Confirmed User Industry Role: Join Date: Feb 2002 Location: NYC, NY Posts: 8,531	The answer is no, if you credit back the client and make them aware of the time it takes to show up on their statement, and they dont charge back, its a credit back, which is NOT a chargeback __________________ ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ *ICQ:* 243116321 - *TWITTER* - @WEBAIRINC - E-Mail: [email protected]

08-16-2003, 06:00 PM	#11
L0stMind Confirmed User Join Date: Sep 2002 Location: Vancity Posts: 1,681	Hmmm, this happens all the time. The client calls their credit card company, gets the chargeback process started and the merchant has the funds withdrawn. But that takes a while to show up on a statement... Meanwhile, the client emails and asks the merchant for a refund, the merchant, being a good business refunds the charge (or several monthly charges) in an attempt to avoid a CB. Essentially, you end up paying the member to use your services. Fun, isnt it? __________________ http://cashcore.com - Make Money. http://ezprovider.net - Hosting.

08-16-2003, 02:54 PM	#5
triumph Confirmed User Industry Role: Join Date: Dec 2002 Location: Los Angeles Posts: 3,433	happens all the time and the fucked up thing is you really can't do much about it.

08-16-2003, 03:57 PM	#8
rhon23 Rebel Girl Industry Role: Join Date: Jun 2003 Location: The Island Of Misfit Toys Posts: 3,264	It will still count as a chargeback even with proof that it was a refund. You get the chargeback amount back but it still goes toward your percentage

08-16-2003, 04:10 PM	#9
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	Unfortunately it is possible for you to issue a credit and the consumer to still charge back. It doesn't happen often but you're pretty much screwed when it does.

08-16-2003, 04:22 PM	#10
chromium Confirmed User Join Date: Aug 2003 Posts: 100	A similar situation occurred to me early 2002. A loyal member contacted me, asking to end his membership and a refund for the current month since his computer was fried by lightining. His having been with me for several months, I quickly complied within 12 hours. Little did I know that he had also contacted IBILL customer support. They having hired the lowest-wage possible employees, that simple request ended up being a complete set of charebacks for 6-months. Needless to say, I left IBILL. With Verotel, for the past 10 months, I have not had one single chargeback.