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A similar situation occurred to me early 2002. A loyal member contacted me, asking to end his membership and a refund for the current month since his computer was fried by lightining.
His having been with me for several months, I quickly complied within 12 hours. Little did I know that he had also contacted IBILL customer support. They having hired the lowest-wage possible employees, that simple request ended up being a complete set of charebacks for 6-months.
Needless to say, I left IBILL. With Verotel, for the past 10 months, I have not had one single chargeback.
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