How can contact with candidhosting? - GoFuckYourself.com

mich · 08-10-2003, 01:42 PM

I have account there and i send them some mail to [email protected] but don't get any answer. I want add new domain. Do they can contact only by phone or they have another mail for support? Thanks.

p00p · 08-10-2003, 01:45 PM

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

OFFBEAT · 08-10-2003, 01:51 PM

i've been having negative experiences with Candid since I've joined

p00p · 08-10-2003, 01:53 PM

Quote:

Originally posted by OFFBEAT
i've been having negative experiences with Candid since I've joined

And you're still with them?
I think it will get worse before it gets better there.

shunga · 08-10-2003, 01:57 PM

Quote:

Originally posted by mich
I have account there and i send them some mail to [email protected] but don't get any answer. I wont add new domain. Do they can contact only by phone or they have another mail for support? Thanks.

How long have you been waiting? It can take a few days for a response from support.

aflex · 08-10-2003, 01:58 PM

try webair bro, the tech guys are always there

MonsterMike · 08-10-2003, 02:02 PM

Here is the quickest way to contact them:

Don't pay your invoice for 2 months and they will contact you.

OFFBEAT · 08-10-2003, 02:08 PM

Quote:

Originally posted by p00p

And you're still with them?
I think it will get worse before it gets better there.

I joined 2 weeks ago. I finally got around this past thursday to transfering the domain which I use for receiving emails. After the DNS propagated, I'm unable to login to my POP3 email box.

Session Start (ICQ - 57050911:CandidHosting): Sat Aug 09 19:16:52 2003
[07:17:11] outafter: hi, i'm checking up on ticket #68981
Session Close (CandidHosting): Sat Aug 09 19:19:21 2003

Session Start (ICQ - 57050911:CandidHosting): Sat Aug 09 19:26:10 2003
[07:26:10] CandidHosting: your ticket is with the system admins...
[07:26:39] CandidHosting: I don't have an eta as they are home now...but they often do work from home.
[07:47:33] outafter: hmm.. thanks for the time.
Session Close (CandidHosting): Sat Aug 09 19:50:25 2003

So, from the looks of it, I will be unable to access my email until Monday. Fucking amazing.

mich · 08-10-2003, 02:10 PM

Quote:

Originally posted by M P
Here is the quickest way to contact them:

Don't pay your invoice for 2 months and they will contact you.

You rigt

p00p · 08-10-2003, 02:12 PM

Quote:

Originally posted by OFFBEAT

So, from the looks of it, I will be unable to access my email until Monday. Fucking amazing.

Unreal. What does it take to set up e-mail? 30 seconds?
You are too good of a customer. I would have pulled my sites, and charged back anything they charged me.

OFFBEAT · 08-10-2003, 02:20 PM

Quote:

Originally posted by p00p
I would have pulled my sites, and charged back anything they charged me.

I'm giving the benefit of the doubt. But if this continues, I will have no other choice but to request for a full refund or chargeback.

This stuff shouldn't even be happening to a brand new customer.

SomeCreep · 08-10-2003, 03:45 PM

I've learned not much gets done at candid on the weekend. The admins work monday-friday. So if you put in a request for something on friday (10pm), chances are it wont get done until monday or tuesday.

jeroman · 08-10-2003, 03:52 PM

They have a new support system which you find
under support - maybe a week old or so.

Call them or e-mail sales@ or anyone at neutelligent.com

It goes up and down there.
Didn't you get an account rep ?
E-mail him instead.

Sometimes it takes 10 minutes sometimes it takes weeks.

jeroman · 08-10-2003, 03:53 PM

Oh, I forgot !

ICQ them, they actually asnwer and do things that way asap.
141214819 (8 times of 10 atleast, even weekends)

plexer · 08-10-2003, 03:55 PM

Quote:

Originally posted by M P
Here is the quickest way to contact them:

Don't pay your invoice for 2 months and they will contact you.

mich · 08-10-2003, 04:55 PM

All big thanks for help. It's board really best.

basschick · 08-10-2003, 04:56 PM

no reps on the weekend

you can probably phone support and if it's simple, they'll take care of it for you.

Jon2 · 08-10-2003, 04:59 PM

Simple way to contact them...

Register a new GFY handle...

Post that your looking for hosting and list your icq number

You'll have a response in minutes!

Jon

OFFBEAT · 08-11-2003, 10:18 AM

Quote:

Originally posted by OFFBEAT

Session Start (ICQ - 57050911:CandidHosting): Sat Aug 09 19:16:52 2003
[07:17:11] outafter: hi, i'm checking up on ticket #68981
Session Close (CandidHosting): Sat Aug 09 19:19:21 2003

Session Start (ICQ - 57050911:CandidHosting): Sat Aug 09 19:26:10 2003
[07:26:10] CandidHosting: your ticket is with the system admins...
[07:26:39] CandidHosting: I don't have an eta as they are home now...but they often do work from home.
[07:47:33] outafter: hmm.. thanks for the time.
Session Close (CandidHosting): Sat Aug 09 19:50:25 2003

So, from the looks of it, I will be unable to access my email until Monday. Fucking amazing.

OK I've had enough of CandidHosting. Below is the follow up I tried this morning.

Session Start (ICQ - 57050911:CandidHosting): Mon Aug 11 08:28:10 2003
[08:28:57] outafter: would you please expedite ticket#68981. for goodness
sakes, i have been unable to access my freaking email since friday.
[08:35:33] CandidHosting: I'll do my best...

What complete disregard to customer service. After being out of touch for 4 days, I should get more than a simple "Ill do my best".

Is there any sales rep from ISPrime around here? I'd love switch if they'd only match CandidHost's V-1 plan.

webair · 08-11-2003, 10:23 AM

Quote:

Originally posted by OFFBEAT
i've been having negative experiences with Candid since I've joined

contact me ill set you up proper =)

Sly_RJ · 08-11-2003, 10:24 AM

Quote:

Originally posted by OFFBEAT

Is there any sales rep from ISPrime around here? I'd love switch if they'd only match CandidHost's V-1 plan.

What's their V-1 plan? I can't find it anywhere. I'll match it...

147479144.

SGS · 08-11-2003, 10:34 AM

Quote:

Originally posted by webair

contact me ill set you up proper =)

Mike is a diamond, hit him up asap.

OFFBEAT · 08-11-2003, 10:37 AM

Quote:

Originally posted by Sly_RJ

What's their V-1 plan? I can't find it anywhere. I'll match it...

147479144.

I'm not sure whats happening over at CandidHosting. They happarently removed all their Virtual Hosting pricing and information.
http://www.candidhosting.com/?forwar...rtualPlans.asp

Anyway, CandidHosting's V-1 plan was 50gb, 500mb, mysql, domains/subdomains on FreeBSD for $25

08-10-2003, 01:42 PM	#1
mich Registered User Join Date: May 2003 Posts: 4	How can contact with candidhosting? I have account there and i send them some mail to [email protected] but don't get any answer. I want add new domain. Do they can contact only by phone or they have another mail for support? Thanks. Last edited by mich; 08-10-2003 at 02:05 PM..

08-10-2003, 01:45 PM	#2
p00p Confirmed User Join Date: Dec 2002 Location: CanaDUH Posts: 5,125	[email protected] [email protected] [email protected] [email protected] [email protected] __________________ ICQ: 316365783 <a href="http://www.hostultra.com/~p00p" target="_blank">TEST</a>

08-10-2003, 02:02 PM	#7
MonsterMike Confirmed User Join Date: Aug 2003 Location: USA Posts: 379	Here is the quickest way to contact them: Don't pay your invoice for 2 months and they will contact you. __________________ M o n s t e r P a r t n e r s . c o m .: Exclusive Specialty Niche Sites > PantyJobs .: Lipstick BJ :. ThongJobs .: CheerGirls :. ::: Earn up to 60% revshare - details - ICQ 395946981 :::

08-10-2003, 03:45 PM	#12
SomeCreep :glugglug Join Date: Mar 2003 Location: Where the Wild Things Are Posts: 26,118	I've learned not much gets done at candid on the weekend. The admins work monday-friday. So if you put in a request for something on friday (10pm), chances are it wont get done until monday or tuesday. __________________ Webair Hosting I use and recommend Webair for hosting.

08-10-2003, 01:51 PM	#3
OFFBEAT Confirmed User Join Date: Jul 2003 Location: Los Angeles, CA, US Posts: 398	i've been having negative experiences with Candid since I've joined

08-10-2003, 01:58 PM	#6
aflex Confirmed User Join Date: Oct 2002 Location: New Jersey - adaptweb at gmail.com Posts: 3,127	try webair bro, the tech guys are always there

08-10-2003, 03:52 PM	#13
jeroman So Fucking Banned Join Date: Oct 2002 Location: Norway or UK or...damn, where am I Posts: 356	They have a new support system which you find under support - maybe a week old or so. Call them or e-mail sales@ or anyone at neutelligent.com It goes up and down there. Didn't you get an account rep ? E-mail him instead. Sometimes it takes 10 minutes sometimes it takes weeks.

08-10-2003, 03:53 PM	#14
jeroman So Fucking Banned Join Date: Oct 2002 Location: Norway or UK or...damn, where am I Posts: 356	Oh, I forgot ! ICQ them, they actually asnwer and do things that way asap. 141214819 (8 times of 10 atleast, even weekends)

08-10-2003, 04:55 PM	#16
mich Registered User Join Date: May 2003 Posts: 4	All big thanks for help. It's board really best.

08-10-2003, 04:56 PM	#17
basschick Confirmed User Join Date: Jan 2001 Location: el lay, ca usa Posts: 2,540	no reps on the weekend you can probably phone support and if it's simple, they'll take care of it for you.

08-10-2003, 04:59 PM	#18
Jon2 So Fucking Banned Join Date: Aug 2001 Posts: 2,875	Simple way to contact them... Register a new GFY handle... Post that your looking for hosting and list your icq number You'll have a response in minutes! Jon