How can contact with candidhosting?
 

I have account there and i send them some mail to [email protected] but don't get any answer. I want add new domain. Do they can contact only by phone or they have another mail for support? Thanks.

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

i've been having negative experiences with Candid since I've joined

And you're still with them?
I think it will get worse before it gets better there.

How long have you been waiting? It can take a few days for a response from support.

try webair bro, the tech guys are always there

Here is the quickest way to contact them:

Don't pay your invoice for 2 months and they will contact you. :Graucho

I joined 2 weeks ago. I finally got around this past thursday to transfering the domain which I use for receiving emails. After the DNS propagated, I'm unable to login to my POP3 email box.

Session Start (ICQ - 57050911:CandidHosting): Sat Aug 09 19:16:52 2003
[07:17:11] outafter: hi, i'm checking up on ticket #68981
Session Close (CandidHosting): Sat Aug 09 19:19:21 2003


Session Start (ICQ - 57050911:CandidHosting): Sat Aug 09 19:26:10 2003
[07:26:10] CandidHosting: your ticket is with the system admins...
[07:26:39] CandidHosting: I don't have an eta as they are home now...but they often do work from home.
[07:47:33] outafter: hmm.. thanks for the time.
Session Close (CandidHosting): Sat Aug 09 19:50:25 2003

So, from the looks of it, I will be unable to access my email until Monday. Fucking amazing.

You rigt:glugglug

Unreal. What does it take to set up e-mail? 30 seconds?
You are too good of a customer. I would have pulled my sites, and charged back anything they charged me.

I'm giving the benefit of the doubt. But if this continues, I will have no other choice but to request for a full refund or chargeback.

This stuff shouldn't even be happening to a brand new customer.

I've learned not much gets done at candid on the weekend. The admins work monday-friday. So if you put in a request for something on friday (10pm), chances are it wont get done until monday or tuesday.

They have a new support system which you find
under support - maybe a week old or so.

Call them or e-mail sales@ or anyone at neutelligent.com

It goes up and down there.
Didn't you get an account rep ?
E-mail him instead.

Sometimes it takes 10 minutes sometimes it takes weeks.

Oh, I forgot !

ICQ them, they actually asnwer and do things that way asap.
141214819 (8 times of 10 atleast, even weekends)

:1orglaugh :1orglaugh :1orglaugh

All big thanks for help. It's board really best.

no reps on the weekend

you can probably phone support and if it's simple, they'll take care of it for you.

Simple way to contact them...

Register a new GFY handle...

Post that your looking for hosting and list your icq number

You'll have a response in minutes!

Jon

OK I've had enough of CandidHosting. Below is the follow up I tried this morning.

Session Start (ICQ - 57050911:CandidHosting): Mon Aug 11 08:28:10 2003
[08:28:57] outafter: would you please expedite ticket#68981. for goodness
sakes, i have been unable to access my freaking email since friday.
[08:35:33] CandidHosting: I'll do my best...

What complete disregard to customer service. After being out of touch for 4 days, I should get more than a simple "Ill do my best".

Is there any sales rep from ISPrime around here? I'd love switch if they'd only match CandidHost's V-1 plan.

contact me ill set you up proper =)

What's their V-1 plan? I can't find it anywhere. I'll match it...

147479144.

Mike is a diamond, hit him up asap. :glugglug

I'm not sure whats happening over at CandidHosting. They happarently removed all their Virtual Hosting pricing and information.
http://www.candidhosting.com/?forwar...rtualPlans.asp

Anyway, CandidHosting's V-1 plan was 50gb, 500mb, mysql, domains/subdomains on FreeBSD for $25