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who is on CANdid Hostin ?? who is on CANdid Hostin ??
Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 07-04-2003, 07:39 PM   #1
pantymaniac
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:mad who is on CANdid Hostin ??
Hey guys , do they answer trouble tickets ?

how much week we have to wait ??????

fucking redicilous.........

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Old 07-04-2003, 07:41 PM   #2
Theo
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the sure is that they are ultra fast on spamming this board
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Old 07-04-2003, 07:42 PM   #3
GrimShawn
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Dude just contact your rep they'll get on it and get it done!

I always have problems with the trouble tickets as well, I just call and get someone on the phone, or get your rep on icq
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Old 07-04-2003, 07:44 PM   #4
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Quote:
Originally posted by pantymaniac
Hey guys , do they answer trouble tickets ?

how much week we have to wait ??????

fucking redicilous.........
Call, email, trouble ticket, live ICQ support...or as as so many GFY'ers like to use GFY as our own personal support forum...heh.

I always look...and respond
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Old 07-04-2003, 07:45 PM   #5
pantymaniac
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Quote:
Originally posted by Soul_Rebel
the sure is that they are ultra fast on spamming this board

well i dont blieve that spam here , but they answer in 2 min when people ask for host .. like me .. when i did last week...

So fucking why not for support ...

this is so unprofessional
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Old 07-04-2003, 07:46 PM   #6
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candid's got one of the best reps in that tough industry, they should be able to fix your problem soon.
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Old 07-04-2003, 07:47 PM   #7
pantymaniac
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Quote:
Originally posted by CSM-101


Call, email, trouble ticket, live ICQ support...or as as so many GFY'ers like to use GFY as our own personal support forum...heh.

I always look...and respond

hey dude , pls dont say that

icq support is always online , but rarely someone replies

i tried 5 times noone respond ..

3 days before i wrote a ticket noone reply ...

what i have to do next really ?
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Old 07-04-2003, 07:50 PM   #8
pantymaniac
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Quote:
Originally posted by pimplink
candid's got one of the best reps in that tough industry, they should be able to fix your problem soon.

i know , thats why i am on them .. good price , so fast and not one min down for me yet .

But is that legalize to not answer tickets or icq's if they have good rep here ? hell no !!
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Old 07-04-2003, 09:58 PM   #9
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Email me at [email protected] you info and I will get it taken care of for you. I am the owner of Candid Hosting.
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Old 07-04-2003, 11:01 PM   #10
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Whenever I have had a problem I have been able to get support on the phone right away. They have someone 24/7 there.
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Old 07-05-2003, 07:35 AM   #11
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Quote:
Originally posted by pantymaniac
icq support is always online , but rarely someone replies
ICQ is very good at dropping messages. I email support with non-urgent requests, and they're always cleared up within a few days, which is perfectly acceptable.
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Old 07-05-2003, 07:59 AM   #12
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JAson always takes care of my shit within 10 minutes.
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Old 07-05-2003, 08:10 AM   #13
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Quote:
Originally posted by juicylinks
JAson always takes care of my shit within 10 minutes.

Same here! Not down to long, and only happend once!
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Old 07-05-2003, 09:04 AM   #14
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i has ordered server to.. it is really taking long time.. has been days and will not even respond to my icq
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Old 07-05-2003, 09:38 AM   #15
pantymaniac
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Quote:
Originally posted by shlack
Email me at [email protected] you info and I will get it taken care of for you. I am the owner of Candid Hosting.
i am sending you mail now , well we will see what will be happended ..

as we see here you support better your good customers

i am small customer with small virtual server but i am waiting same attention

Thank you david
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Old 07-05-2003, 11:57 AM   #16
shlack
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I just sent your message to our level2 and a level 1 tech. They will email me when it is done. I will let you know.
David www.candidhosting.com
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Old 07-05-2003, 12:03 PM   #17
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the biggest problem that Hosting companies encounter is their inability to resolved a client's concern as soon as possible. Not all hosting companies provide Online Live Support (Chat/Phone/email, etc). downtime is really a probelm right now and everyone's concern.

Check www.extremerack.com (Guaranteed 24/7/365 Live/Online Technical Support).
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Old 07-05-2003, 12:07 PM   #18
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trouble tickets?

is that the best thing you can do for a client?
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Old 07-05-2003, 12:10 PM   #19
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Quote:
Originally posted by pantymaniac
Hey guys , do they answer trouble tickets ?

how much week we have to wait ??????

fucking redicilous.........

... pssst, post some good things about them once in a while ... and your trouble tickets will get answered in seconds ... hahaha ... mine do !!!
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Old 07-05-2003, 12:28 PM   #20
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Quote:
Originally posted by loverboy
trouble tickets?

is that the best thing you can do for a client?
Actually a properly maintained trouble ticket system is much better than ICQing regarding a problem. It lets all of the techs have access to a database of problems which have occured on a server and they can search through previous issues to see if this is a recurring problem and what steps have already been taken.

The problem is that a lot of people seem to think that ticketing system = no live support, that is in fact not true, ticketing systems keep a noc more organized and actually allow for a quicker turn around on issues than simply being bombarded by ICQ or phone. That should only be used for serious and immediately pressing issues.

Anyway a properly maintained working ticketing system is much more preferred.
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