Do you grant refunds to your paysite customers on request? - GoFuckYourself.com

Rictor · 06-26-2003, 10:38 PM

I've started to get a few refund requests for cumfacedasians.com (mostly cheap ass trial members) and they all sound like their professional paysite scammers. They all sound the same...like the found a little form letter on some site that teaches surfers how to scam paysite owners or something. My site is definitely not a ripoff site...it would take weeks to download all the pics and videos in our members area on a cable connection. There's no way anyone could get it all during a 2-day trial.

So, do you guys grant refund requests to avoid chargebacks or do you tell them to fuck off?

quiet · 06-26-2003, 10:39 PM

AdultKing · 06-26-2003, 10:45 PM

At the end of the day, if someone is determined to have their money back then they'll end up getting it back.

It's up to you whether they chargeback on you or not. I refund 90% of the time people ask. I also still pay our affiliates the sale, so it costs me, but I stay in the good books with my processor and keep my affiliates happy.

crescentx · 06-26-2003, 10:52 PM

Can you say "negative database"?

-doug

Rictor · 06-26-2003, 10:55 PM

It's just that the bullshit reasons piss me off.

"Your site is good but I don't think the 20 hours of movies and 20,000 pictures are worth my $8.99 trial fee. Please give me a refund immediately."

Crap like that.

Paul Markham · 06-26-2003, 10:57 PM

We have to live with the chargebacks in this industry, best to not worry about it and go on.

fiveyes · 06-26-2003, 11:50 PM

I had a chargeback once. I gave some thought to it and haven't had any since. Part of the answer is in a willingness to refund w/o argument, even if the reason given sounds like BS.

jimboc · 06-27-2003, 01:11 AM

they will get it back anyway like you say, but not if it's over 3 months....

Visa international states that you can't claim a charge back after that time...

andi_germany · 06-27-2003, 01:12 AM

Simply tell the guy . Sure you get a refund but it will take 1 month or maybe 2 until you biller post that refund. If he emails you after a month again refund it if not he has forgotten it.

jimboc · 06-27-2003, 01:18 AM

The other thing, if a phone number is not on the bill, then they will refund regardless of time..

and they are all classed as cardholder not present so anyone could use it for a month and then just ask for a chargeback....

It get's noted on your account tho and could help them make decisions about increasing limit's etc so I wouldn't advise anyone doing it

Ironhorse · 06-27-2003, 01:34 AM

Maybe if you lowered your trial to something realistic. Many people use the trial period as the 'one time' jerk off and would not have a problem with say $2.99 or $3.99 but at $8.99 you are making it worthwhile for them to shoot off an email asking for refund.

Ironhorse · 06-27-2003, 01:36 AM

Quote:

Originally posted by andi_germany
Simply tell the guy . Sure you get a refund but it will take 1 month or maybe 2 until you biller post that refund. If he emails you after a month again refund it if not he has forgotten it.

The word 'chargeback' comes to mind here

tootie · 06-27-2003, 01:38 AM

I'd ALWAYS give refunds. I'd rather have a refund than a chargeback any day.

I joined a movie site once in 1998 for a trial. I think it was $4.95. The only reason I joined was to get access to downloadable movies. Well, after I got in I found ZERO clips. None. It was a bunch of generic streaming plugin crap and it ALL sucked.

Not only did I cancel the trial but I asked for a refund and got it. I had only spent about 15 minutes in the site and I'd seen everything worth seeing, which was nothing.

I also joined a different movie site once and also cancelled but I didn't ask for a refund of the trial price for that one because at least my husband and I DID enjoy the live shows a couple of times before we cancelled. However this site also was not worth the money because they had only streams amd we wanted downloadable movies.

polish_aristocrat · 06-27-2003, 04:35 AM

Quote:

Originally posted by OzMedia

I also still pay our affiliates the sale, so it costs me, but I stay in the good books with my processor and keep my affiliates happy.

how many programs do it ?

VideoVoyeur · 06-27-2003, 04:43 AM

Ahem, ever heard of this...

"The customer is always right"

Maybe he saw something on the tour he really liked and made him join, but once he got inside either A he couldnt find it or B saw it and then saw their wasnt alot of content of that one model maybe.

Anyways, that old addage, "the customer is always right" has been around for a long time for a good reason...

Dusen · 06-27-2003, 05:06 AM

I have a question -

Is it possible for you guys to issue the refund, and then put his CC# in some sort of database which will NOT allow a trial anymore?

I am paysite ignorant, but always wondered about that. "Sure I'll cancel your trial" and then they can never get one from you again.

Just to avoid the trial - refund cycle.

steffie · 06-27-2003, 05:06 AM

Quote:

Originally posted by andi_germany
Simply tell the guy . Sure you get a refund but it will take 1 month or maybe 2 until you biller post that refund. If he emails you after a month again refund it if not he has forgotten it.

If ask for a refund we basically do the same thing. We have no problems with refunds, however, my refund is on icq..

Icq me for a refund - Once I got them talking to me, 99% decide to stay.

Juicy D. Links · 06-27-2003, 05:21 AM

So Quiet how about that refund?

Probono · 06-27-2003, 05:35 AM

We have always had a policy of refunding unhappy customers. It does however require some rethinking in light of MasterCard's new edict that a refund is no different than a chargeback.

At this time I ask people who want a refund to use up their entire month and if they still want a refund contact me. Most never contact me, if they do they get a refund.

andi_germany · 06-27-2003, 05:39 AM

Quote:

Originally posted by Dusen
I have a question -

Is it possible for you guys to issue the refund, and then put his CC# in some sort of database which will NOT allow a trial anymore?

I am paysite ignorant, but always wondered about that. "Sure I'll cancel your trial" and then they can never get one from you again.

Just to avoid the trial - refund cycle.

With CCBill you can decide if that credit card can be used on your accounts again if you issue a refund.

strainer · 06-27-2003, 08:40 AM

I usually grant the refund, no questions asked, even if bogus.

But unless its a really good explanation (one woman claimed her 14 year old son charged it) I email Globill and request a lifetime ban, which they claim they grant to not just my site but any site they process.

strainer · 06-27-2003, 08:42 AM

Quote:

Originally posted by Probono
We have always had a policy of refunding unhappy customers. It does however require some rethinking in light of MasterCard's new edict that a refund is no different than a chargeback.

At this time I ask people who want a refund to use up their entire month and if they still want a refund contact me. Most never contact me, if they do they get a refund.

wtf? a refund is not a chargeback. If I go the gap and buy a pair of jeans, and go back for a refund cause I don't like the color thats a chargeback?

First I heard of it.

Probono · 06-27-2003, 09:47 AM

Quote:

Originally posted by strainer

wtf? a refund is not a chargeback. If I go the gap and buy a pair of jeans, and go back for a refund cause I don't like the color thats a chargeback?

First I heard of it.

You must have blinked when Epoch announced this lawsuit

http://www.gofuckyourself.com/showth... Card+lawsuit

StacyCat · 06-27-2003, 10:16 AM

Ive had a few guys ask for refunds.

One, He was looking for content on a new domain when i didnt even have access to see the domain yet (propigation) I gave him an explanation, a free week, never heard from him again.

another looked at a really old tour that promised something that I didnt have yet, he asked for a refund, but his credit card had already declined.

Kevin2 · 06-27-2003, 10:39 AM

I have refunded 2 members but each time it was a valid reason. The one was when I was moving my server and the site went down just after he signed up. I was too busy with the server to bother with an explanation.

The other was his username was over 40 characters and he emailed and demanded I fix it immediatly so I just refunded him because I was too busy. I did increase the length after that and he has since signed up again

06-26-2003, 10:38 PM	#1
Rictor Old Timer Industry Role: Join Date: Jan 2001 Location: Indianapolis Posts: 12,208	Do you grant refunds to your paysite customers on request? I've started to get a few refund requests for cumfacedasians.com (mostly cheap ass trial members) and they all sound like their professional paysite scammers. They all sound the same...like the found a little form letter on some site that teaches surfers how to scam paysite owners or something. My site is definitely not a ripoff site...it would take weeks to download all the pics and videos in our members area on a cable connection. There's no way anyone could get it all during a 2-day trial. So, do you guys grant refund requests to avoid chargebacks or do you tell them to fuck off?

06-26-2003, 10:39 PM	#2
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	yes.

06-26-2003, 10:52 PM	#4
crescentx Confirmed User Join Date: Jun 2003 Posts: 317	Can you say "negative database"? -doug __________________ XYCash International Gay Affiliate Program

06-26-2003, 10:57 PM	#6
Paul Markham Too old to care Industry Role: Join Date: Jun 2001 Location: On the sofa, watching TV or doing my jigsaws. Posts: 52,943	We have to live with the chargebacks in this industry, best to not worry about it and go on. __________________ Blowout deal. 880 videos, 2,400 image sets, plus many RAW videos. $500. PM me for a deal. Skype Paulmarkham70

06-26-2003, 11:50 PM	#7
fiveyes Confirmed User Join Date: Aug 2001 Location: New Orleans Posts: 1,680	I had a chargeback once. I gave some thought to it and haven't had any since. Part of the answer is in a willingness to refund w/o argument, even if the reason given sounds like BS. __________________ <CENTER><A HREF="http://www.hot-off-bourbon.com/" target="_blank"><IMG SRC="http://www.hot-off-bourbon.com/images/hob-logosmall.jpg" border="0"></A> <FONT face="Comic Sans MS" SIZE="-1"><I>Mardi Gras, Spring Break, Wet-T, Night Club Action, UpSkirt, Oil Wrestling, Voyeur</I></FONT></CENTER>

06-26-2003, 10:45 PM	#3
AdultKing Raise Your Weapon Industry Role: Join Date: Jun 2003 Location: Outback Australia Posts: 15,601	At the end of the day, if someone is determined to have their money back then they'll end up getting it back. It's up to you whether they chargeback on you or not. I refund 90% of the time people ask. I also still pay our affiliates the sale, so it costs me, but I stay in the good books with my processor and keep my affiliates happy.

06-26-2003, 10:55 PM	#5
Rictor Old Timer Industry Role: Join Date: Jan 2001 Location: Indianapolis Posts: 12,208	It's just that the bullshit reasons piss me off. "Your site is good but I don't think the 20 hours of movies and 20,000 pictures are worth my $8.99 trial fee. Please give me a refund immediately." Crap like that.

06-27-2003, 01:11 AM	#8
jimboc Confirmed User Join Date: Jun 2002 Location: Internet of course Posts: 1,614	they will get it back anyway like you say, but not if it's over 3 months.... Visa international states that you can't claim a charge back after that time...

06-27-2003, 01:12 AM	#9
andi_germany Confirmed User Join Date: Oct 2002 Location: Germany Posts: 768	Simply tell the guy . Sure you get a refund but it will take 1 month or maybe 2 until you biller post that refund. If he emails you after a month again refund it if not he has forgotten it. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

06-27-2003, 01:18 AM	#10
jimboc Confirmed User Join Date: Jun 2002 Location: Internet of course Posts: 1,614	The other thing, if a phone number is not on the bill, then they will refund regardless of time.. and they are all classed as cardholder not present so anyone could use it for a month and then just ask for a chargeback.... It get's noted on your account tho and could help them make decisions about increasing limit's etc so I wouldn't advise anyone doing it

06-27-2003, 01:34 AM	#11
Ironhorse Pixel Pusher Industry Role: Join Date: Nov 2002 Posts: 7,094	Maybe if you lowered your trial to something realistic. Many people use the trial period as the 'one time' jerk off and would not have a problem with say $2.99 or $3.99 but at $8.99 you are making it worthwhile for them to shoot off an email asking for refund. __________________ [email protected]

06-27-2003, 01:38 AM	#13
tootie Confirmed User Join Date: Jun 2003 Location: Planet Earp Posts: 6,041	I'd ALWAYS give refunds. I'd rather have a refund than a chargeback any day. I joined a movie site once in 1998 for a trial. I think it was $4.95. The only reason I joined was to get access to downloadable movies. Well, after I got in I found ZERO clips. None. It was a bunch of generic streaming plugin crap and it ALL sucked. Not only did I cancel the trial but I asked for a refund and got it. I had only spent about 15 minutes in the site and I'd seen everything worth seeing, which was nothing. I also joined a different movie site once and also cancelled but I didn't ask for a refund of the trial price for that one because at least my husband and I DID enjoy the live shows a couple of times before we cancelled. However this site also was not worth the money because they had only streams amd we wanted downloadable movies. __________________

06-27-2003, 04:43 AM	#15
VideoVoyeur So Fucking Banned Join Date: Jun 2003 Posts: 2,181	Ahem, ever heard of this... "The customer is always right" Maybe he saw something on the tour he really liked and made him join, but once he got inside either A he couldnt find it or B saw it and then saw their wasnt alot of content of that one model maybe. Anyways, that old addage, "the customer is always right" has been around for a long time for a good reason...

06-27-2003, 05:06 AM	#16
Dusen Confirmed User Join Date: Aug 2002 Location: East Coast. Posts: 2,251	I have a question - Is it possible for you guys to issue the refund, and then put his CC# in some sort of database which will NOT allow a trial anymore? I am paysite ignorant, but always wondered about that. "Sure I'll cancel your trial" and then they can never get one from you again. Just to avoid the trial - refund cycle. __________________ Penis Pill Sponsor List and Reviews: http://www.pillsponsors.com

06-27-2003, 05:21 AM	#18
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	So Quiet how about that refund?

06-27-2003, 05:35 AM	#19
Probono Confirmed User Join Date: Oct 2002 Location: Under the Rainbow Posts: 2,731	We have always had a policy of refunding unhappy customers. It does however require some rethinking in light of MasterCard's new edict that a refund is no different than a chargeback. At this time I ask people who want a refund to use up their entire month and if they still want a refund contact me. Most never contact me, if they do they get a refund.

06-27-2003, 08:40 AM	#21
strainer Confirmed User Join Date: Oct 2002 Location: Philadelphia Posts: 418	I usually grant the refund, no questions asked, even if bogus. But unless its a really good explanation (one woman claimed her 14 year old son charged it) I email Globill and request a lifetime ban, which they claim they grant to not just my site but any site they process.

06-27-2003, 10:16 AM	#24
StacyCat Confirmed User Join Date: May 2002 Location: Texas Posts: 1,167	Ive had a few guys ask for refunds. One, He was looking for content on a new domain when i didnt even have access to see the domain yet (propigation) I gave him an explanation, a free week, never heard from him again. another looked at a really old tour that promised something that I didnt have yet, he asked for a refund, but his credit card had already declined.

06-27-2003, 10:39 AM	#25
Kevin2 Confirmed User Join Date: May 2003 Location: Australia Posts: 1,429	I have refunded 2 members but each time it was a valid reason. The one was when I was moving my server and the site went down just after he signed up. I was too busy with the server to bother with an explanation. The other was his username was over 40 characters and he emailed and demanded I fix it immediatly so I just refunded him because I was too busy. I did increase the length after that and he has since signed up again __________________ Webmasters Trade Traffic!!!