I not asked on chat since chat will not tell You anything except of "we not know" or "will be fixed soon" etc.

This is email where questions should go in theory:
[email protected]

I asked for an update yesterday, nothing back yet

Yes, no update.
Nothing for Friday or Monday.
Actually it returned to the starting point of April. No payout for the EU webmasters.

I think is time to say godbye to ccbill. They have tools to send money other then banks (for example paxum) but they not do this.


At this monent even AI provide informations that webmasters from EU not get payments from ccbill.

as about the United Kingdom - they can't get SEPA/transfers as well?
It is still though possible to get and cash US checks in the UK ,right?

Look:
They can send money at any time by a bank using SWIFT. Money transfers in betwen of USA and EU did not dissapear. Swift work 100% all time.


Also, as an easy option to avoid banks:
They can send money anytime via Paxum.

There is no chance they will offer you any other option, since—as I mentioned—they already have options available but choose not to use them.

I previously thought that something didn’t work for them due to a change in SEPA regulations, and that’s why the transfers didn’t arrive. Now, however, I see (because the situation keeps repeating) that we’re dealing with manipulation.
If only the April transfers had arrived in full—but they didn’t. Out of four, I received only three.

As of today, they owe me one and a half times as much as they owed in April. What’s worse, they are blatantly lying, claiming the money was sent.
We are not living in medieval times, where someone carries money on their back. This is the modern era—transfers between accounts should take only a few hours.

I believe a lot of money is disappearing. When that SEPA issue happened, they likely lost a lot of funds and are now in the red. They prioritize paying the big players and ignore the smaller ones (I have around 1,400 subscribers, so I’m considered small to them).

If you ask Google a question about the issues CCBill is having with merchant accounts, you'll get information from Google AI confirming that such problems are indeed occurring. Back in May, there was nothing about it. This means the AI has been fed repeated queries on the topic.
ChatGPT says the same and even provides links to another forum discussing the issue (I'm currently waiting for confirmation of my registration there).

We’ll see what they say today, but I’m preparing to switch operators.

[QUOTE=alexthorn;23381601]Look:
SENT PM

replied.

Good day, I two had three missed payments, then it got down to two. I am getting paid out to Canada, so I think I would be in the same boat regarding that it is affecting non US based websites.

I did get an email yesterday, after weeks of communications, indicating my missed payments have returned from my bank, are credited back to my account, so I should see a payout of them shortly. Crossing fingers here.

Good Day,

Yes, it is quite interesting. Canada is obviously non- SEPA( EU) and not ACH(USA) - even a bit more complex way.
Do you have any bank payout options to Canada? ( As no indication of wire transfer or Canada ETF for Canadian webmasters)?
Did you experience the same delays in April?
Any mentioning why the funds retuned to your bank ? (Not accepted or other reasons).

I think in your case, the issue is related to the bank.
According to CCBill, these problems have been affecting the EU and started after the SEPA changes in April.
I spoke with my bank, and they confirmed that the money never reached them and that nothing was declined.
You mentioned that your bank declined the payment, so that seems to be a different situation.

Could you let me know if you experienced any issues with transfers in April?

latest news (from today):
They change again payment center in EU

Conslusion:
We will not see money as long as they not complete this.

[QUOTE=alexthorn;23381586]I think is time to say godbye to ccbill. They have tools to send money other then banks (for example paxum) but they not do this.


I'm having fun because I said this a few weeks ago, but none of you paid attention and cooperated with me in filing a criminal complaint against them. You were still naive and thought that the tunnelers would start paying you. We've already turned off rebills and written emails to members to sign-up in through a different payment gateway. Goodbye!

Received one of the payments today - INPAY AS

Well, it is no fun here. To be out of your bank or payment EMI- it is not a case for any legal complaint. It's the EU world.
You can be lucky today with Epoch or Segpay - but the same could happen with their payment partners in the EU. For any reason.
Asking your clients to stop and re-subscribe again?
You can compare the USA - ACH and the EU- SEPA( bunch of regulations and demands , endless KYC ,AML, etc). Don't forget about the Central European Bank(National Banks) they make their own audit.
You can apply for one partner in the EU today and be out in 2-3 months as about their policy and bunch of different reasons. Even for a big company.
It is overall not easy to make any digital business in the EU - more formalities and regulations. More restrictions.

[QUOTE=DomainMillionaire;23381789]We are in Europe. We are not in the USA. In order to take any action against them, a larger number of complaints would have to be submitted to the appropriate authority. Which authority? I don’t know for sure, but probably the Arizona Attorney General and the Arizona Department of Financial Institutions. Will they do anything? Probably not if there will be hundrets of complains. There will be few or one.

If you were to submit a complaint to the national prosecutor's office here, the ruling would be negative, with the justification that it falls under civil claims (I went through something similar a few years ago in another case). So you would have to file a civil lawsuit. And again, we're back to the situation where we are here in Europe, and CCBill is based (emphasis on based, as that’s the entity we have a contract with) in the USA.

When I asked ChatGPT about a claim of $10,000, it replied: considering the costs, think carefully whether it's worth it.

So what you wrote is understandable to me, but contrary to appearances, it's not that simple — and probably has zero effectiveness.

As for changing the billing provider, I agree with you. BUT, as you’ve already noticed, we would have to migrate users from one billing platform to another. I went through that back in 2007 when I left Verotel. I lost 60% of my subscribers — and keep in mind those were different, better times. Now, the subscriber loss would likely be much higher.

As an example: we left OnlyFans due to personal rights and image violations committed by OnlyFans against us. We had 1,000 users there. On the new platform, for a long time, there were only 300 — even though everyone knew we had moved from OnlyFans.

That’s why we’re all hesitating about what to do next.

By the way: Today, I received half the money they owe me...

ps. Tell us also to what operator You did changed?

The missing payments included two payments in April, and one in May. The May payment was quickly resolved. I initially was given the excuse that it was a 'processing issue;, but after weeks of communication did they say that my bank has not released the funds back to CCbill. So who knows the issue. I do know that the exchange rate SUCKS, so however they are paying me (not via ACH), its a ripoff.

As of today, my upcoming July 7th payment is to include the reinbursement of the two April payments.

They really should add Paxum if they can't send out wires worldwide anymore

I wrote this, not checking futher into my June payments. I am missing THREE MORE WEEKS! WTF!

Please all of you: contact ccbill support and ask for contact with your merchant via email (this is the guardian of your account). Then ask for paxum payments to be made available permanently or until the payment issue is resolved. The more people write about it, the more certain it is that they will do it.

Anyone getting their cheques yet?

Nothing yet. My rep emailed me 2 days ago saying the funds have been credited and I should get them really soon. Not sure that means all 8 missing payments or a fraction of them. Technically it's 10 missing payments, but I was told (and now I see) that 2 of them have been reconciled into the July 21st pay out.

I get email with new regulations related to visa. I have to add on every page name and content removal infomrations (I not run upload platform but I still have to do this).
May be is part of setting up now operator.

I also talk with EPOCH and they told me that they not hae any problems with payments in Europe.

yea i've been helping site owners with new regulations over the last year. its not too tough. you need LINKS to the content removal and complaints page on every page, not the actual info. just update your footer.

we went thru hell on one site that only had 10 videos. merchant account thru Humboldt. took about 6 months total to get approval.

banks and processors have been slow rolling approvals for about 2 years.

its best to do it before they ask. PornCMS has the legal pages pre-installed as articles.


#porncms

Did you get your first of the missing payments yet?

Anyone else?

:thumbsup

My first payment from them in weeks arrived yesterday with the same name, which caught me off guard. Still waiting on 6 other payments.

Is this one of the latest or one of the oldest?

Yes, I got 1 payment via SPAYCE Inc. yesterday. Waiting on the remaining 9.

Idiots
 

I really have to laugh when I see that after so many months you still haven't understood anything and are still using CCBILL as a payment gateway. You are an incompetent bunch of naive idiots.

How do you equate waiting for owed funds with failing to find alternate solutions in the mean time? Do you propose we tell CCBill to keep all money while we slither away?

Only 5% of the members are new joins for me, while 95% are recurring subscribers.
Changing the operator meant losing all recurring members.
So out of 1,300 members, I was left with just 65 (expected).
Some may come back—true—but I’ve already been through a similar situation back in 2007, and not even half returned.
And that was during better times, without stolen videos being shared everywhere and without the AV scams.
That’s why some people are still holding on to hope that this situation can be fixed.

I don't understand what kind of crap you're talking about. When we saw that CCBILL couldn't solve the situation for so long, we turned off rebilling for existing members and wrote them emails to sign up through the new payment gateway. In the first 2 weeks, 74% of them did it, now it's 87%.

We now have the money without the slightest problem, very quickly and also without the absolutely thieving exchange rates that CCBILL started to apply.

Oh so You was lucky.

Ok one question (asked before): who is Your new billing operator?

Old, but with some missing before it.

not all of us have other options to go to.

Bullshit. Any other option is better than staying with a payment gateway that rips off website owners with unfavorable conversion rates, outrageously high fees for card associations, and pays very late or not at all.

All we had to do was spend 3 days completely reprogramming the sign-up pages of all websites and scripts connected to the payment gateway and writing emails to existing members.

But now we know it was worth it and we are incredibly satisfied.

Goodbye.

Ok one question (asked before twice): who is Your new billing operator?

One transfer arrived today.

Country code: GB
In account number we see: REVO
(so revolut)

Send by:
CCBILL INTERNATIONAL LIMITED

Anyone got money this week?

I received three payments on friday, so that makes 4. Currently they owe me 3 more payments, not taken into account any new ones as we wait...

You got them also from GB REVO?

No, from SPAYCE

thank You for info.

I think then that I got manual payment instead of normal payment.

We left CCBILL after 20 years. They lost our trust forever, but it was for a good reason - now we pay less commission and the money comes on time.

Who are you with now?

It doesn't matter, because all of you will still wait for CCBILL to go bankrupt (like several other payment gateways in the past) and you won't make any changes until then :-)

If doesn't matter, why mention that you found a better option? Are they supposed to be exclusive for only those deemed worthy? A private club?

It matters if people ask! But if you keep it such a secret, but at the same time throw mud at CCBILL, it looks more like black PR than a desire to help others on the forum and does not deserve the slightest respect.

You are blaming me for something you do yourself. Your website's member areas are also a private club that you don't let anyone into for free. So why should I advise you for free?
Moreover, some payment gateways won't even open an account for you if you don't have a minimum sales volume. And it's clear that if you've been getting ripped off since April and you're still letting this behavior go and believing that it will be fixed, it's absolutely clear that you don't have that volume :-)

There's no point in giving advice to naive fools. Others have tried this before and were told it's not that easy to leave. There's already talk on Reddit about CCBILL going bankrupt. I don't know what you're all waiting for.