porn-update

We recently migrated the server to mojohost, everything is fine, even google has started to massively scan all our sites and the visits have increased.

Today we received the first warning/threat from mojo because they received a dmca on a couple of our websites (even if it is not clear to us why since we specifically took the server in Amsterdam).

With 50 websites we always receive some dmca for the most stupid reasons, all our sites have a page dedicated to removals, we delete always everything, we do not care, we have thousands of contents, deleting a couple of photos is not a problem.

But when the warnings from the server providers started to arrive it always ends with a fight, suspensions of the service, problems etc.

How does Mojo behave when dmca arrive? (server in Amsterdam)

Wtify

They simply report you what they got and ask to remove content. Being specialised in adult websites they don't suspend or close accounts. You can talk with them.

porn-update

We talked and explained to previous server providers (e.g. vultr, digitalocean, etc.) but then they still told us for example "it's already the third time, we'll shut down your server...", is mojo different?

emmasexytime

Just delete the content. What is the issue?

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Cucik

You didn't read the question.
He asked if Mojo suspend the account after second or third DMCA or not.

mopek1

That's not good business from a host's perspective. If you continually get dmca's and do nothing about it I can see a host getting upset and threatening suspension. But they are supposed to pass the message along and have you deal with it properly, either take down the content or counter.

I am with Cyberwurx and they just give me the message. I get 3-4 per year.

cerulean

Since you've already migrated to Mojo, have you asked them what their policy is? I think asking them directly would be the best solution. I am sure it's reasonable, as the top adult hosts are very personable and understand the industry.

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Brad Mitchell

There’s no fight at my company. We have a mature DMCA policy active in the United States and Europe. If a notice is received to [email protected] or to our EU designated address, a support ticket will be opened in your account with a copy of that notice asking for removal. The consequence if a client is non-responsive is that the content will be disabled in a timely manner, not disabling of the customers web site or their MojoHost account.

Some companies which send DMCA notices send them to the web site owner directly, some send them like cannon fire to every email address they can find for the web host, which is rather stupid. Most read our policy and submit requests to our registered DMCA notification address with the copyright office. When we receive a properly formatted notice we have a responsibility to next report to our customer for removal, otherwise we have subsequent liability if this is ultimately not resolved in a timely manner.

Our customers are completely safe operating within our policies, all of which can be found on our websites. It’s not a black eye to receive a notice, the policies and procedures we have protect copyright owners, our clients, and MojoHost. If you have any questions please feel free to reach out to me directly or through our support ticket system.

Sincerely,

Brad Mitchell

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71 industry awards for hosting and professional excellence since 1999

Brad Mitchell

One of the many reasons 2,000+ companies trust us as the reliable home for their business. We make extra efforts to assure that our customers are compliant, cared for. This ultimately results in our large community of clients setting the gold standard for business practices and the best ecosystem for creators, producers, publishers, DMCA providers, and all others relevant in our sphere of influence.

Brad

mechanicvirus

I've dealt with DMCA directly from Mojohost for years and I always CC the paysite owners or content owners to the ticket.

Yes it's a 72 hour window, but when doing due diligence, the content has stayed up because a DMCA agency made a mistake but Mojohost had no idea. (This happens about 9 times out of 10).

Mojohost is aware of this and has stated as such each time I have a direct DMCA, so thinking you will "get in trouble" is interesting to say the least.

Brad Mitchell

It should be noted that even in the instance of a counter-affidavit, the content must still be disabled for the required amount of time, for which 10 days is industry standard, before re-posting.

Brad

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porn-update

I like that you are not afraid to answer here, because here users can destroy you if you lie.

Our experience with mojo started really well, maybe it's just a coincidence that google has just started to crawl, index and send users back to our sites, but it coincided with the migration to mojo.

If as you say dmca will not cause problems the collaboration will last a long time, but dmca are really the only reason why we have changed several servers in the last years, they have become a problem for us as serious as stupid.

When we receive a dmca we not only delete the page that is requested, but we also delete any other content linked to that person and the keywords related to them, we also insert name, username and keywords, in our content filter, which never allows them to publish on any of our websites again.

And you really have no idea how many times they contact us to tell us something like "no, I wanted you to delete only that photo because I didn't like how the sun hit my butt, you have to keep everything else".
We also receive dmca from "...fans" services with a lot of links that aren't even related to each other, and then we receive complaints from models for the removal of their content from our site without their knowledge (we have decided not to take cumulative dmca into consideration, we tell them to have the individual models contact us directly).
We also have received dmca from models of affiliate programs we are affiliated with.
We also get dmcas for searches, they search for their name on our sites, our sites say "sorry we couldn't find any content", and they send us dmcas to remove the search url. We tell them we removed it, they say "no, it's still there", and we want to scream at them "stop searching for it, you moron".

So given the idiotic turn that dmcas have now taken, being threatened and punished by our server for something so silly and idiotic becomes really unpleasant and unacceptable.

We consider dmca so stupid that we have already introduced a "claim your content" button on our sites, and we are working to make the deletion procedure automatic, with double check via email and immediate deletion, so at least the person requesting a dmca will take care of the effort instead of bothering us.


One of the steps we took to avoid dmca problems was to move to offshore servers, outside the United States dmca has no value, one thing we don't understand is why having taken a mojo server in Amsterdam we still received a dmca with a threat of 72 hours... ??? (if you hadn't had the servers in Amsterdam we would never have migrated to mojo)

Brad Mitchell

It will be 90-99% crawling programs that are searching for this content, not people doing it manually. Most companies sending DMCAs will send them to the web host. It seems that you have a good business practice with your removals. My advice is that if you prefer requests be sent directly to an email address of yours instead of ours is that you make personal contact with the company that sent the notice and advise them of an email address to send you a notice to. They’re likely never going to click your buttons and even if they did they wouldn’t be providing you with an adequate notice swearing under penalty of perjury you wouldn’t be collecting all of the other relevant contact information, making it a vulnerability for your web site to be future abused.

You should really stop referring to our support ticket as a threat, there’s no threat, it’s a clear cut content removal policy which results in content being disabled within 72 hours, which is very reasonable. If you’re doing good business, you’re safe with MojoHost, unlike every other company which asked you to leave, and all of the others which don’t allow adult in the fine print, or can just make up whatever they want, whenever they want.

If you want to host with a really unprofessional host that doesn’t respond to DMCAs then you’ll simply be in a network neighborhood filled with thieves and paying a company every month that isn’t a valued member of the community that you’re doing business with. My Dutch company has a DMCA policy because I, an American, am the beneficial owner. Further, this entity is afforded protections of the DMCA because it is registered with the U.S. copyright office. When we work to a higher standard it not only serves us well, but protects our customers, as well.

There are many nuances to DMCA. In the old days, it was even customary for these notices to be sent to the bandwidth companies. Well, like most hosts providing international services (such as MojoHost), virtually most telecommunications have offices and/or do business in American jurisdiction. Notices could be otherwise sent to your host, your hosts bandwidth provider(s), underlying data centers, your CDN, and most other external software or other upstream vendors such as DNS providers and more - virtually all of them having a responsibility to American laws in some manner. They can even send them to your credit card processors or things can get even more complicated, such as lawsuits to the companies which advertise on sites which contain the content.

You don’t receive any notable volume of DMCA requests and you clearly have an effective removal policy. If you wanted an extra layer of protection, you could register your foreign company and list its URLs with the USPTO. It’s a low annual cost and would afford you full protections against all liabilities when you have the right business practices. It gives tremendous defensibility.

The solution isn’t ignoring DMCA or being with a host that does. If you do that, you’re basically consorting with criminals in all of the dark corners of the net, and no good ever comes of that.

Brad