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Old 06-25-2016, 12:15 PM   #51
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No service here. Fucking bullshit.
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Old 06-25-2016, 12:59 PM   #52
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Looks like their routing is not set up yet. I have some up and some down even on the same server.

I'm so far behind on everything I didn't see the email either.
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Old 06-25-2016, 01:06 PM   #53
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why people just don't get a real host?
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Old 06-25-2016, 01:11 PM   #54
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why people just don't get a real host?
Didn't you say this last Amerinoc thread?

I'm all ears for truly better suggestions.
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Old 06-25-2016, 01:46 PM   #55
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Didn't you say this last Amerinoc thread?

I'm all ears for truly better suggestions.
I did not, please enlighten me.
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Old 06-25-2016, 02:01 PM   #56
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Still down.
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Old 06-25-2016, 02:17 PM   #57
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Still down.
Still ??
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Old 06-25-2016, 02:38 PM   #58
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Still ??
Yup. From their Twitter it sounds like vps accounts are still fucked.
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Old 06-25-2016, 02:46 PM   #59
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be patient moves like this suck ass and downtime is always 2x longer then expected hopefully their new datacenter is better and service going forward is better.
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Old 06-25-2016, 02:58 PM   #60
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Yup. From their Twitter it sounds like vps accounts are still fucked.
I'm on a VPS and mine was up hours ago. Luck of the draw maybe.
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Old 06-25-2016, 03:00 PM   #61
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Old 06-25-2016, 06:07 PM   #62
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Still down. Fucking beautiful.
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Old 06-25-2016, 07:59 PM   #63
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Most of mine are up just a few down
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Old 06-25-2016, 08:03 PM   #64
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Some sort of hardware issue now that they are "working on". Would be nice if they'd just update and say exactly what the problem is. Obviously never learned from last time.
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Old 06-25-2016, 08:19 PM   #65
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The ones that are down are all database related
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Old 06-25-2016, 09:01 PM   #66
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I am still down. Shit
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Old 06-26-2016, 02:18 AM   #67
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Two servers, both down
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Old 06-26-2016, 03:48 AM   #68
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Im still down and not got a reply to ticket
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Old 06-26-2016, 04:33 AM   #69
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i've been up the last 14 or so hours.. on a vps server.. IDK i still think as a whole the server is a great company cause compared to past hosts they have treated me well . more people are apt to post negatives about something..
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Old 06-26-2016, 04:42 AM   #70
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Im still down and not got a reply to ticket
That is a bit shite
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Old 06-26-2016, 05:27 AM   #71
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i've been up the last 14 or so hours.. on a vps server.. IDK i still think as a whole the server is a great company cause compared to past hosts they have treated me well . more people are apt to post negatives about something..
Have you tried loggin in to those sites as mine look fine but the database and username/passwords are not working
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Old 06-26-2016, 05:51 AM   #72
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Have you tried loggin in to those sites as mine look fine but the database and username/passwords are not working
Is it a shared hosting account? The database is probably on another server.
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Old 06-26-2016, 06:20 AM   #73
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Is it a shared hosting account? The database is probably on another server.
no its a vps
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Old 06-26-2016, 06:22 AM   #74
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Mine went up in the middle of the night sometime. On vps and passwords seem to work.
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Old 06-26-2016, 06:30 AM   #75
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Mine went up in the middle of the night sometime. On vps and passwords seem to work.
Guess i pulled the short straw then ive sent 2 tickets and sent a message on twitter but no reply
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Old 06-26-2016, 07:55 AM   #76
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DOUBLE CHECK YOUR SITES
Just a suggestion to check your sites to make sure your server code is working properly and your content is appearing as it should.

My Amerinoc server went back up yesterday after being down over 12 hours.

Once I saw one of my sites resolve and start showing again I thought "phew" that's good... and went out about my Saturday.


Server settings were changed. WTF.
I just realized a few minutes ago that my server settings changed after the move and the php setting "allow_url_fopen" was reset to FALSE.

that means some of my most important ads weren't showing for over 20 hours Just created a ticket, let's see how long it takes to get my server back working properly.


not cool Amerinoc.
I presently use 2 other hosting companies (cyberwurx, m3server) who I've been with for years and havent had downtime drama with them like this twice in a couple of months. The ones I have in the past (webair, serverprovider cough, cough) I got rid of...

whats really annoying is the Amerinoc invoices come in like clockwork with not a peep about a discount for being down/inconvenience. Anyone who submits a ticket within 48 hours after the move with a server issue should get an automatic 10% discount, just as a way of showing u give a fuck that you're inconveniencing your customers..

The only thing that hasn't reached the threshold point yet is the time and annoyance of moving everything over to another server...
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Old 06-26-2016, 08:04 AM   #77
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DOUBLE CHECK YOUR SITES
Just a suggestion to check your sites to make sure your server code is working properly and your content is appearing as it should.

My Amerinoc server went back up yesterday after being down over 12 hours.

Once I saw one of my sites resolve and start showing again I thought "phew" that's good... and went out about my Saturday.


Server settings were changed. WTF.
I just realized a few minutes ago that my server settings changed after the move and the php setting "allow_url_fopen" was reset to FALSE.

that means some of my most important ads weren't showing for over 20 hours Just created a ticket, let's see how long it takes to get my server back working properly.


not cool Amerinoc.
I presently use 2 other hosting companies (cyberwurx, m3server) who I've been with for years and havent had downtime drama with them like this twice in a couple of months. The ones I have in the past (webair, serverprovider cough, cough) I got rid of...

whats really annoying is the Amerinoc invoices come in like clockwork with not a peep about a discount for being down/inconvenience. Anyone who submits a ticket within 48 hours after the move with a server issue should get an automatic 10% discount, just as a way of showing u give a fuck that you're inconveniencing your customers..

The only thing that hasn't reached the threshold point yet is the time and annoyance of moving everything over to another server...
Please post if you get a reply as ive sent 2 tickets replied to an old ticket and sent a message on twitter and got nothing back.
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Old 06-26-2016, 08:12 AM   #78
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I have 3 dedicated servers with Amerinoc for few years, those boxes are setup in complicated ways and never had a problem. Downtime actually happen everywhere, look at yearly basis, any hosts will give u a few down time, but those probably short even u would forgive them. Amerinoc had a network problem with its network provider last time, so they decide to move the datacenter to somewhere which could provide them with a more reliable network, an email sent out few weeks ago detailing the reason of moving, its a solution to solve even the possibility of that 0.05 % downtime. I think Amerinoc is a serious business.

Of course a discount is cool, but right now they should be focusing on fixing the mess, at least they trying to get everything back on track and everyone is relieved and happy. Who knows if they would send out some promos or discount later?

I also look into other hostings, but I tend to go with technicians, since I have been working with staff in Amerinoc, I know which ones are helpful and would solve my problems, so I tend to go back to them for all these years.

Finally, Amerinoc offers better than competitive prices, I mean, those rate they are just giving out bandwith for free.

But one thing I dont really like is that Amerinoc staff are mostly remote, which means they dont work in the facility. I dont know how the company run, but most of the response from the support are remote staff, which mean they are like middle men.

Anyways, those are my honest reviews for Amerinoc.
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Old 06-26-2016, 09:09 AM   #79
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Please post if you get a reply as ive sent 2 tickets replied to an old ticket and sent a message on twitter and got nothing back.
Oh great, even better news, got this reply 3 minutes after submitting ticket @ 10:55am today...

Quote:
Hi,
The allow_url_fopen variable is already set to true. The problem is network related. We're still working on this and will update when resolved.
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Old 06-26-2016, 09:13 AM   #80
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I have dedicated and shared service there. Dedicated servers came back up on time, however, my shared server was online yesterday for a bit but now is down again ... aaarrrgggghhh .... my shared service is straight customer businesses and they are seriously getting pissed.
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Old 06-26-2016, 09:37 AM   #81
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Oh great, even better news, got this reply 3 minutes after submitting ticket @ 10:55am today...
my first ticket was sent 7 hours ago and no reply at all
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Old 06-26-2016, 09:41 AM   #82
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my first ticket was sent 7 hours ago and no reply at all
Same here ... not 7 hours but it's been way to long without a reply.
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Old 06-26-2016, 10:01 AM   #83
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Its one thing they are moving a hostingcenter and not doing a good job - plenty to say about that, and most have already been.

But all the customers bitching about the downtime; what the fuck did you expect? If you valued your customers, you would have had a temp solution running on a downgraded setup on some virtual hosts you could close when it was done - it would have cost you less than $500,-

And if you cant afford that, you are not running a real business, and should start making beermoney somewhere else.
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Old 06-26-2016, 10:33 AM   #84
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Some of our domains are showing up with entirely different IPs than our Dedicated box with Amerinoc. And they are not resolving.

If you have sites, make sure they are resolving. A hand full of ours are not.
Many seem fine but wtf? Even support thinks they are on 1 IP address when actually they are on another by way of domaintools. WTF???
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Old 06-26-2016, 10:37 AM   #85
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Some of our domains are showing up with entirely different IPs than our Dedicated box with Amerinoc. And they are not resolving.

If you have sites, make sure they are resolving. A hand full of ours are not.
Many seem fine but wtf? Even support thinks they are on 1 IP address when actually they are on another by way of domaintools. WTF???
what is the TTL for the domain set to?

When moving servers to a different IP net, the first thing you do WELL IN ADVANCE is set the TTL to ~15 minutes (900 seconds) to make sure you can make changes that propergate fairly quick.
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Old 06-26-2016, 10:38 AM   #86
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Mine is back up
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Old 06-26-2016, 11:03 AM   #87
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Its one thing they are moving a hostingcenter and not doing a good job - plenty to say about that, and most have already been.

But all the customers bitching about the downtime; what the fuck did you expect? If you valued your customers, you would have had a temp solution running on a downgraded setup on some virtual hosts you could close when it was done - it would have cost you less than $500,-

And if you cant afford that, you are not running a real business, and should start making beermoney somewhere else.
I assume alot of amerinoc users are tube, tgp and affiliate site owners like myself. I have around 7 tbs of contents on all servers, they are all mirror and backup with amerinoc. It is very difficult for us to create a downgrade system like you said since that means I have to sync all contents to an available servers else where but this will take days, 7 tbs are nothing, some tube owners have 30 - 100tbs, syncing is a problem. Also affiliates rely on Search Engine traffic, and its a well known fact when things are down for an extended period of time, then search performance and ranking will eventually drop, just like pages gone 404 dropping out of index. We can't put a temp page saying server is unavailable and host the page else where, then modify DNS to the temp server. Because Google will crawl the sites and find out all pages change to a blank page with one line, and it will eventually update the pages with another cache. Hurt ranking again. Thats why some of us are impatience, its like racing with time.

But I am lucky one because i setup my servers with Round Robin, and one server from Amerinoc is up, the other one is still down, it has been almost 2 days of down time. But people can still visit my online server, just some can't.
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Old 06-26-2016, 11:21 AM   #88
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I assume alot of amerinoc users are tube, tgp and affiliate site owners like myself. I have around 7 tbs of contents on all servers, they are all mirror and backup with amerinoc. It is very difficult for us to create a downgrade system like you said since that means I have to sync all contents to an available servers else where but this will take days, 7 tbs are nothing, some tube owners have 30 - 100tbs, syncing is a problem. Also affiliates rely on Search Engine traffic, and its a well known fact when things are down for an extended period of time, then search performance and ranking will eventually drop, just like pages gone 404 dropping out of index. We can't put a temp page saying server is unavailable and host the page else where, then modify DNS to the temp server. Because Google will crawl the sites and find out all pages change to a blank page with one line, and it will eventually update the pages with another cache. Hurt ranking again. Thats why some of us are impatience, its like racing with time.

But I am lucky one because i setup my servers with Round Robin, and one server from Amerinoc is up, the other one is still down, it has been almost 2 days of down time. But people can still visit my online server, just some can't.

Most people that have that amout of data, use their own cdn or someone elses, because downtime should never be a option.

I moved a single-instance tube less than a month ago, with more than 260 TB data, and no downtime whatsoever.

We used a Veeam proxy to start syncing to the second site 3 weeks in advance. It replicated the data every 12 hours the last week, to give us a understanding of how much data changed (for calculation freeze period)
- 5 hours before the move, we reset the Schedule to sync every 30 minutes
- 2 hours before the move, we initiated a freeze period for changes to scripts/appllications and uploads.
- Then the DNS switch
- Freeze for another hour after, to make sure all DNS had changed
- Shutdown old site

Make sure sitemaps are correctly updated and 404/301 redirects are set up correctly
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Old 06-26-2016, 11:27 AM   #89
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Data center relocation is not trivial.

Personally I'd have moved my stuff elsewhere, so much can go wrong with relocations.
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Old 06-26-2016, 11:47 AM   #90
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MY VPS still down and no reply to my ticket that I left 14 hours ago
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Old 06-26-2016, 12:08 PM   #91
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what is the TTL for the domain set to?

When moving servers to a different IP net, the first thing you do WELL IN ADVANCE is set the TTL to ~15 minutes (900 seconds) to make sure you can make changes that propergate fairly quick.
3600 and that was set 5400 minutes ago. We were planning to set a site up and be running by now.

Still no word from support as to what's going on with the IPs.
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Old 06-26-2016, 12:17 PM   #92
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Most people that have that amout of data, use their own cdn or someone elses, because downtime should never be a option.

I moved a single-instance tube less than a month ago, with more than 260 TB data, and no downtime whatsoever.

We used a Veeam proxy to start syncing to the second site 3 weeks in advance. It replicated the data every 12 hours the last week, to give us a understanding of how much data changed (for calculation freeze period)
- 5 hours before the move, we reset the Schedule to sync every 30 minutes
- 2 hours before the move, we initiated a freeze period for changes to scripts/appllications and uploads.
- Then the DNS switch
- Freeze for another hour after, to make sure all DNS had changed
- Shutdown old site

Make sure sitemaps are correctly updated and 404/301 redirects are set up correctly
Most of us with cdn go for the CDN cache, it still need to fetch from the original server. So if contents host on amerinoc, still unavailable, unless host else where.

About ur proxy syncing, was ur destination or receiving server with high traffic or just empty server doing the writing? Cuz when I use similar approach, from source to destination, but both servers have substantial amount of traffic every second, the I/O for the destination server or receiving server loaded super slow, it slow down the syncing speed. If I sync huge amount of contents, it took days. Last time I sync only 2 tbs of stuff, it took 6 days.
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Old 06-26-2016, 12:34 PM   #93
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Looks like I'm back up. Wonder how much trade traffic I've lost being down. Guess I'll find out in a day or two.
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Old 06-26-2016, 02:03 PM   #94
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Originally Posted by tiramisu View Post
Most of us with cdn go for the CDN cache, it still need to fetch from the original server. So if contents host on amerinoc, still unavailable, unless host else where.

About ur proxy syncing, was ur destination or receiving server with high traffic or just empty server doing the writing? Cuz when I use similar approach, from source to destination, but both servers have substantial amount of traffic every second, the I/O for the destination server or receiving server loaded super slow, it slow down the syncing speed. If I sync huge amount of contents, it took days. Last time I sync only 2 tbs of stuff, it took 6 days.
I always use a secondary NIC for management/backup, so you wont feel any Network bottelnecks on the target server. But data on the SAN is done through the proxy to the destination, so as long as you set the QOS to low, it will run with the lowest CPU priority and therefor wont interfere with the running applications or services
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Old 06-27-2016, 02:05 AM   #95
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Am I alone being still down?
Does anyone have more information?
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Old 06-27-2016, 03:04 AM   #96
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Originally Posted by alf6300 View Post
Am I alone being still down?
Does anyone have more information?
Mine are ok now after i spoke to support a couple of hours ago

All of the problems were database related
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Old 06-27-2016, 03:15 AM   #97
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Mine are ok now after i spoke to support a couple of hours ago

All of the problems were database related
Thanks!
Did you speak with them on the phone or via tickets?

Their last communication with me was almost 24 hours ago, when they said we are still dealing with issues on servers that have hardware issues and will update you once we know more or have the server back online.

After that, silence, unfortunately.
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Old 06-27-2016, 04:25 AM   #98
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Thanks!
Did you speak with them on the phone or via tickets?

Their last communication with me was almost 24 hours ago, when they said we are still dealing with issues on servers that have hardware issues and will update you once we know more or have the server back online.

After that, silence, unfortunately.
All via tickets i would send a reply to your original ticket if i was you but i got told
Quote:
There is no need to reply on one ticket to remind about another ticket. It just takes more time to get through.
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Old 06-27-2016, 04:50 AM   #99
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All via tickets i would send a reply to your original ticket
Thanks again.
I last heard from them yesterday, and I sent my last inquiry a couple of hours ago.

Dunno, I doubt it's productive to bombard them with more requests - on the other hand, at the very least, I would like to know something more than a generic "hardware issues", after three days of down.
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Old 06-27-2016, 08:45 AM   #100
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Originally Posted by alf6300 View Post
Am I alone being still down?
Does anyone have more information?
Wow that's awful.
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