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Anyone (besides Ray) who can fix a Strongbox issue? Anyone (besides Ray) who can fix a Strongbox issue?
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Old 08-19-2013, 08:20 AM   #1
DWB
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Anyone (besides Ray) who can fix a Strongbox issue?
Is there anyone here who is able to fix Strongbox where it is showing incomplete IPs for some countries, then kicking those users our as soon as they log in?

Billers and host all show the correct IP but Strongbox does not. The second the user logs in they are kicked right back out.

Anyone?
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Old 08-24-2013, 10:28 AM   #2
raymor
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DWB, I'm looking at your issue regarding users in Singapore right now. A more recent version of Strongbox may take care of your issue.
I'm emailing you regarding access information.
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Last edited by raymor; 08-24-2013 at 10:41 AM..
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Old 09-06-2013, 03:06 AM   #3
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DWB, I'm looking at your issue regarding users in Singapore right now. A more recent version of Strongbox may take care of your issue.
I'm emailing you regarding access information.
Where did you go? I set up the SSH access you needed and you're MIA now. Please hit me up and lets get this resolved. Thanks.
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Old 09-18-2013, 05:18 PM   #4
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Where you go Ray?
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Old 04-07-2014, 11:54 AM   #5
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not funny to see this thread after figuring out this is a not-really-working service where I just spent $1.3k ... I feel I will sooner get a chargeback than a refund or a damn reply to my emails...
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Old 04-07-2014, 12:02 PM   #6
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not funny to see this thread after figuring out this is a not-really-working service where I just spent $1.3k ... I feel I will sooner get a chargeback than a refund or a damn reply to my emails...
How did you spend $1.3k on a license that costs less than $300?

Also, I've found though it sometimes takes a day or two for a support request to get addressed (other times it's near instantly) they're pretty much happy to fix any tech issues. Calling them will also net you a faster response as usual.

My main complaint is the charging extra for annual support but even so I'm having a hard time seeing how you totaled that much.
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Old 04-07-2014, 06:44 PM   #7
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Matyko, I spoke to Ali today and as stated above, they are fully supporting everyone they can.

email support AT bettercgi D0T com for assistance, they've been prompt with me.
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Old 04-09-2014, 02:29 AM   #8
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Matyko, I spoke to Ali today and as stated above, they are fully supporting everyone they can.

email support AT bettercgi D0T com for assistance, they've been prompt with me.
Yes, ~36 hours ago I got a reply from Ray that he put my email in Ali's inbox and he'll take care of it. I replied welcoming this, but haven't heard of no one since
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Old 04-09-2014, 08:46 AM   #9
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Hi Matyko, I can get your issue addressed to one of our developers. If it is something due to strongbox code, which is probably encoded, not sure if we can help much. Anyhow feel free to send email to [email protected] and we can go over it
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Old 04-09-2014, 02:30 PM   #10
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Hi Matyko, I can get your issue addressed to one of our developers. If it is something due to strongbox code, which is probably encoded, not sure if we can help much. Anyhow feel free to send email to [email protected] and we can go over it
Can you do new installs?
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Old 04-09-2014, 02:39 PM   #11
Jane-Busty.pl
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Never had issues with bettercgi. Opposite. Ray and the team always delivered great and fast service.

Strongbox by Bettercgi?
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