Anyone (besides Ray) who can fix a Strongbox issue?

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  • DWB
    Registered User
    • Jul 2003
    • 31779
    #1

    Anyone (besides Ray) who can fix a Strongbox issue?

    Is there anyone here who is able to fix Strongbox where it is showing incomplete IPs for some countries, then kicking those users our as soon as they log in?

    Billers and host all show the correct IP but Strongbox does not. The second the user logs in they are kicked right back out.

    Anyone?
    Tags: None
    • raymor
      Confirmed User
      • Oct 2002
      • 3745
      #2
      DWB, I'm looking at your issue regarding users in Singapore right now. A more recent version of Strongbox may take care of your issue.
      I'm emailing you regarding access information.
      Last edited by raymor; 08-24-2013, 09:41 AM.
      For historical display only. This information is not current:
      support@bettercgi.com ICQ 7208627
      Strongbox - The next generation in site security
      Throttlebox - The next generation in bandwidth control
      Clonebox - Backup and disaster recovery on steroids

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        • DWB
          Registered User
          • Jul 2003
          • 31779
          #3
          Originally posted by raymor
          DWB, I'm looking at your issue regarding users in Singapore right now. A more recent version of Strongbox may take care of your issue.
          I'm emailing you regarding access information.
          Where did you go? I set up the SSH access you needed and you're MIA now. Please hit me up and lets get this resolved. Thanks.

            Comment

            • DWB
              Registered User
              • Jul 2003
              • 31779
              #4
              Where you go Ray?

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                • Matyko
                  PsyHead
                  • Aug 2005
                  • 8681
                  #5
                  not funny to see this thread after figuring out this is a not-really-working service where I just spent $1.3k ... I feel I will sooner get a chargeback than a refund or a damn reply to my emails...
                  -=- Register with our ref link and we help you with the setup! -=-
                  AdSpyglass.com - Double your profit from brokers

                    Comment

                    • deltav
                      Confirmed User
                      • May 2010
                      • 1243
                      #6
                      Originally posted by Matyko
                      not funny to see this thread after figuring out this is a not-really-working service where I just spent $1.3k ... I feel I will sooner get a chargeback than a refund or a damn reply to my emails...
                      How did you spend $1.3k on a license that costs less than $300?

                      Also, I've found though it sometimes takes a day or two for a support request to get addressed (other times it's near instantly) they're pretty much happy to fix any tech issues. Calling them will also net you a faster response as usual.

                      My main complaint is the charging extra for annual support but even so I'm having a hard time seeing how you totaled that much.
                      Last edited by deltav; 04-07-2014, 11:04 AM.
                      *********
                      DeltaofVenus.com - Vintage Erotica from the 1800s through 1979

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                        • TisMe
                          Confirmed User
                          • Aug 2008
                          • 1719
                          #7
                          Matyko, I spoke to Ali today and as stated above, they are fully supporting everyone they can.

                          email support AT bettercgi D0T com for assistance, they've been prompt with me.

                            Comment

                            • Matyko
                              PsyHead
                              • Aug 2005
                              • 8681
                              #8
                              Originally posted by TisMe
                              Matyko, I spoke to Ali today and as stated above, they are fully supporting everyone they can.

                              email support AT bettercgi D0T com for assistance, they've been prompt with me.
                              Yes, ~36 hours ago I got a reply from Ray that he put my email in Ali's inbox and he'll take care of it. I replied welcoming this, but haven't heard of no one since
                              -=- Register with our ref link and we help you with the setup! -=-
                              AdSpyglass.com - Double your profit from brokers

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                                • Milan_Quantox
                                  Confirmed User
                                  • Aug 2012
                                  • 1768
                                  #9
                                  Hi Matyko, I can get your issue addressed to one of our developers. If it is something due to strongbox code, which is probably encoded, not sure if we can help much. Anyhow feel free to send email to [email protected] and we can go over it

                                    Comment

                                    • DWB
                                      Registered User
                                      • Jul 2003
                                      • 31779
                                      #10
                                      Originally posted by Mr Z
                                      Hi Matyko, I can get your issue addressed to one of our developers. If it is something due to strongbox code, which is probably encoded, not sure if we can help much. Anyhow feel free to send email to [email protected] and we can go over it
                                      Can you do new installs?

                                        Comment

                                        • Jane-Busty.pl
                                          Confirmed User
                                          • May 2004
                                          • 200
                                          #11
                                          Never had issues with bettercgi. Opposite. Ray and the team always delivered great and fast service.

                                          Strongbox by Bettercgi?

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