Who uses what Helpdesk software. - GoFuckYourself.com

pornguy · 03-03-2014, 01:53 PM

What do you have and hows it going?

TFCash · 03-03-2014, 02:10 PM

We use Hesk. It's very simple to setup and get running. We only have a handfull of tickets per day, but I would think that it could handle anything that you would throw at it.

Not very feature rich, but it gets the job done, and it's like $40 to register.

If you have a ton of tickets, want chat, and lot's of people taking care of tickets you may look at ZenDesk.

T.

pornguy · 03-03-2014, 03:39 PM

Thanks for the reply.

We were looking at Zen but I got the impression its ONLY on their servers? Maybe I missed something. It was a brief look.

Will check out Hesk now.

thanks

TFCash · 03-03-2014, 07:41 PM

I believe that Zen is only from their servers. But they have all the bells and whistles that you would ever need. You'll have to pay $25 to $60 per agent per month for all those features.

If all you want is a knowlege base and to have a spot for members to create and mange messages back and forth with support, hesk does that really well.

We added it a couple of years ago because emails were not getting thru for a large number of our members, now they can login to the helpdesk and check a support ticket to see if we have taken care of the issue. No more dealing with lost emails

Yeah!

T.

03-03-2014, 01:53 PM	#1
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	Who uses what Helpdesk software. What do you have and hows it going? __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

03-03-2014, 02:10 PM	#2
TFCash Confirmed User Industry Role: Join Date: Apr 2001 Posts: 1,738	We use Hesk. It's very simple to setup and get running. We only have a handfull of tickets per day, but I would think that it could handle anything that you would throw at it. Not very feature rich, but it gets the job done, and it's like $40 to register. If you have a ton of tickets, want chat, and lot's of people taking care of tickets you may look at ZenDesk. T. __________________ TeenFlood.com Online since 1998. TFCash KissMeGirl VirginRiches MondoBucks tim at tfcash.com or submit a ticket at our HelpDesk

03-03-2014, 03:39 PM	#3
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	Thanks for the reply. We were looking at Zen but I got the impression its ONLY on their servers? Maybe I missed something. It was a brief look. Will check out Hesk now. thanks __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

03-03-2014, 07:41 PM	#4
TFCash Confirmed User Industry Role: Join Date: Apr 2001 Posts: 1,738	I believe that Zen is only from their servers. But they have all the bells and whistles that you would ever need. You'll have to pay $25 to $60 per agent per month for all those features. If all you want is a knowlege base and to have a spot for members to create and mange messages back and forth with support, hesk does that really well. We added it a couple of years ago because emails were not getting thru for a large number of our members, now they can login to the helpdesk and check a support ticket to see if we have taken care of the issue. No more dealing with lost emails Yeah! T. __________________ TeenFlood.com Online since 1998. TFCash KissMeGirl VirginRiches MondoBucks tim at tfcash.com or submit a ticket at our HelpDesk