Who uses what Helpdesk software.
 

What do you have and hows it going?

We use Hesk. It's very simple to setup and get running. We only have a handfull of tickets per day, but I would think that it could handle anything that you would throw at it.

Not very feature rich, but it gets the job done, and it's like $40 to register.

If you have a ton of tickets, want chat, and lot's of people taking care of tickets you may look at ZenDesk.


T.

Thanks for the reply.

We were looking at Zen but I got the impression its ONLY on their servers? Maybe I missed something. It was a brief look.

Will check out Hesk now.

thanks

I believe that Zen is only from their servers. But they have all the bells and whistles that you would ever need. You'll have to pay $25 to $60 per agent per month for all those features.

If all you want is a knowlege base and to have a spot for members to create and mange messages back and forth with support, hesk does that really well.

We added it a couple of years ago because emails were not getting thru for a large number of our members, now they can login to the helpdesk and check a support ticket to see if we have taken care of the issue. No more dealing with lost emails :) Yeah!


T.