NameCheap . . .

[Sid70]

Emailed me with invoice to extend hosting and domain saying my domain expires by 22nd of January. I said I wouldn't need their services anymore, so they decided not to wait till the 22nd and simply cut my site off today. Bravo!

[Markul]

Well you did say you did not need it ;)

[tanakah11]

yes but he paid till jan 22. so they should have waited or they must return his difference back.

[VikingMan]

They are just a reseller so perhaps they had nothing to do with you getting cut off.

[Markul]

Originally Posted by tanakah11

yes but he paid till jan 22. so they should have waited or they must return his difference back.

Of course.....

[Sid70]

Originally Posted by tanakah11

yes but he paid till jan 22. so they should have waited or they must return his difference back.

Well, not a big deal with one domain that was not used extensively, but imagine if it was your bank acting like that, just saying - pretty strange of them, i did not expect that.

[OneHungLo]

Originally Posted by VikingMan

They are just a reseller so perhaps they had nothing to do with you getting cut off.

This, they are a enom.com reseller and was the domain in redemption period? pending restore? Makes a big difference.

[CaptainHowdy]

Bastards ...

[Sid70]

Originally Posted by OneHungLo

This, they are a enom.com reseller and was the domain in redemption period? pending restore? Make a big difference.

No, nothing fancy, just a domain that expires on 22nd of Jan.
I suddenly received an invoice, thought I paid domain and hosting upfront.
So I asked what was it for, apparently its for future services, so I said, thanks,
no I don't want to extend the hosting.

They emailed me to confirm I don't want it, so I did, but I didn't know i was meant to become effective
like NOW, site was down in an instant then.

[icymelon]

at least they dont have a 30 day cancellation policy. you owe use for another year because you didn't cancel 30 days prior to expiration. gotta love that. I can think if 2 companies that do that off the top of my head. others cut you off before the period you paid for. I would at least request a refund. In fact due to the fact they broke the contract with you by terminating early I would say you are owed a complete refund for the entire year hosting and domain registration

[mineistaken]

Originally Posted by VikingMan

They are just a reseller so perhaps they had nothing to do with you getting cut off.

Originally Posted by OneHungLo

This, they are a enom.com reseller and was the domain in redemption period? pending restore? Makes a big difference.

And hos is that relevant?

He prepaid for hosting until 22th. This is unexplainable. Ridiculous. WTF actually.
Some dumb/rogue employee?

[mineistaken]

Originally Posted by icymelon

I would at least request a refund. In fact due to the fact they broke the contract with you by terminating early I would say you are owed a complete refund for the entire year hosting and domain registration

Exactly. This is pretty shocking actually, even close to unbelievable when talking about reputable companies...

[just a punk]

Do a chargeback. You have all reasons for that.

[Sid70]

I will post the progress.

[brassmonkey]

go to the enom and tell them what happened

[Sid70]

Okay.

They send invoices 7 days prior the payment day.
So when I received that I should have simply ignored it,
instead I have initiated cancellation, it's written some where
if i click CANCEL it means service cut immediately.

Fuck that shit.

[InfoGuy]

So did you just cancel the hosting or the domain too? If you want to keep the domain, you better put in that transfer request before it expires.

[Sid70]

Originally Posted by InfoGuy

So did you just cancel the hosting or the domain too? If you want to keep the domain, you better put in that transfer request before it expires.

I cancelled, right, but i didnt read it becomes effective in 24 hours, in fact, it was cut in a second. So I believe i should have not even answered to them until the expiration date.