Did not receive Amazon Prime package - GoFuckYourself.com

Sly · 10-24-2013, 10:43 AM

UPS says it was delivered, but I don't have it. Amazon tells me to contact UPS, UPS tells me to contact Amazon.

Fastest way to get this resolved?

sperbonzo · 10-24-2013, 10:47 AM

Quote:

Originally Posted by Sly

UPS says it was delivered, but I don't have it. Amazon tells me to contact UPS, UPS tells me to contact Amazon.

Fastest way to get this resolved?

I would probably call back to Amazon, ask to speak to a supervisor, and tell them you are canceling your prime membership and will be contacting your bank to chargeback the item.

.

spiederman · 10-24-2013, 10:48 AM

well posting about it on GFY won't solve anything, thats for sure

Sly · 10-24-2013, 10:49 AM

Quote:

Originally Posted by spiederman

well posting about it on GFY won't solve anything, thats for sure

Your advice solved it for me. Thanks!

spiederman · 10-24-2013, 10:53 AM

Quote:

Originally Posted by Sly

Your advice solved it for me. Thanks!

Fat Panda · 10-24-2013, 10:54 AM

call the secret police

www.secret-police.ussr

SuckOnThis · 10-24-2013, 10:57 AM

Its Amazons problem since they are the sender (and customer of UPS).

After Amazon files a claim though UPS will probably have you sign for every package from now on.

DeanCapture · 10-24-2013, 10:59 AM

Quote:

Originally Posted by sperbonzo

I would probably call back to Amazon, ask to speak to a supervisor, and tell them you are canceling your prime membership and will be contacting your bank to chargeback the item.

I wouldn't threaten to cancel your membership or a chargeback....yet. I would try to get a supervisor on the phone and just explain the situation and ask him what to do. Tell him that you've already contacted UPS and they tell you to contact Amazon. Remind him that you're a Prime Member and that you should not have to be dealing with all this drama. See if he steps up to the plate and resends the item for you.

I'm a Prime Member as well and have had several small issues in the past that were resolved very quickly I think because I'm a prime member and I didn't need to resort to threatening them with chargebacks etc.

Good luck -

jigga · 10-24-2013, 11:14 AM

Quote:

Originally Posted by Sly

UPS says it was delivered, but I don't have it. Amazon tells me to contact UPS, UPS tells me to contact Amazon.

Fastest way to get this resolved?

I had this happen too a couple years back, saying it was delivered when it wasn't. Complained to Amazon and got a new package sent out via next day shipping. UPS in my area is completely incompetent.

icymelon · 10-24-2013, 11:45 AM

doesn't ups have insurance? You probably need to file a clam with them. But I would think amazon would reship it to you. when I order amazon prime it comes next day USPS guess every city is different.

Chris · 10-24-2013, 12:06 PM

ive had this happen 3 times
each time i got on the live chat with amazon and they have always just sent the package again next day air

value of one package was only 20
second was around 50ish
third was 200ish

dyna mo · 10-24-2013, 12:10 PM

some good suggestions already.

i would just add that i would also address with a team leader the 1st cs agent passing this off to ups, that's not how amazon cs wants their cs to work.

Sly · 10-24-2013, 12:11 PM

Quote:

Originally Posted by dyna mo

some good suggestions already.

i would just add that i would also address with a team leader the 1st cs agent passing this off to ups, that's not how amazon cs wants their cs to work.

Actually I read it on their website. Then I went ahead and contacted anyway after reading this thread and they told me to see if it comes today. If not, they will send out again.

dyna mo · 10-24-2013, 12:30 PM

i was gonna do a *i received a miss-shipped amazon package full of <i have no idea>* thread but had no ideas. i figured a box full of gay stuff would backfire here at gfy.

SuckOnThis · 10-24-2013, 12:33 PM

Quote:

Originally Posted by icymelon

doesn't ups have insurance? You probably need to file a clam with them. But I would think amazon would reship it to you. when I order amazon prime it comes next day USPS guess every city is different.

He is not the one doing business with UPS, Amazon is.

srockhard · 10-24-2013, 12:54 PM

Just wait it out. Amazon is good ppl and not trying to fuck you over. Prime is probably the best value for any service offered on the internet.

troncarver · 10-24-2013, 01:13 PM

i just tell them to look at my order history and they comply with my requests

kane · 10-24-2013, 01:27 PM

Have you contacted UPS? Maybe they accidentally delivered it to the wrong address. My brother ordered something last Christmas and when his address was incorrectly written on the box from Amazon UPS looked him up in their system and delivered it to the address they had for him. Unfortunately, that address was a place he hadn't lived in about 5 years.

Step 1. Contact UPS and find out what they have to say. If they are no help then
Step 2. Contact Amazon. If the give you shit do as others have suggested and threaten go cancel/chargeback.

dyna mo · 10-24-2013, 01:48 PM

Quote:

Originally Posted by troncarver

i just tell them to look at my order history and they comply with my requests

exactly

96ukssob · 10-24-2013, 02:07 PM

I've had this happen before, actually twice.

Call Amazon support and tell them you didn't receive a package that they claim was delivered. DONT deal with UPS, it's a waste of time.

Amazon will call UPS to verify, however Amazon has INSURANCE to cover these instances, so they will most likely replace it for you at no cost, unless it was above $100 or $250, I forgot the amount.

Just recently I ordered a few things and got the email "package delivered" yet, NOTHING there

Then a few hours later, door bell rings and its UPS. I think UPS has some "intelligent" software that can estimate when a package is delivered. Think about it, each time someone drops off a package to scan and confirm, that takes time. If they only have to do it once every 5, they can estimate when the rest will be delivered based upon time, conditions, etc.

ErectMedia · 10-24-2013, 08:51 PM

Just call back and say "It's cause I'm black right?" You will not only receive your original package but an additional package that contains an obamacare health plan and a obamaphone free of charge, have luck

10-24-2013, 10:43 AM	#1
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,319	Did not receive Amazon Prime package UPS says it was delivered, but I don't have it. Amazon tells me to contact UPS, UPS tells me to contact Amazon. Fastest way to get this resolved? __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available - 3 months free for GFY members - 3 slots available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.

10-24-2013, 10:48 AM	#3
spiederman Confirmed User Industry Role: Join Date: Nov 2012 Posts: 1,216	well posting about it on GFY won't solve anything, thats for sure __________________ xcams-partners: up to €200 PPS\|crakrevenue: Promote MyFreecams @ crakrevenue\|Plugrush: Buy and sell your traffic icq# 610-522-509 <---- dont add me for crap i DON'T ask for isliveHD\| Latex tube\|Androidcams\|ipadcams

10-24-2013, 11:45 AM	#10
icymelon Confirmed User Industry Role: Join Date: Dec 2007 Location: Las Vegas Posts: 3,220	doesn't ups have insurance? You probably need to file a clam with them. But I would think amazon would reship it to you. when I order amazon prime it comes next day USPS guess every city is different. __________________ Network Of Adult Blogs With Hardlink Rentals Available

10-24-2013, 12:06 PM	#11
Chris Too lazy to set a custom title Industry Role: Join Date: May 2003 Location: icq: 71462500 Skype: Jupzchris Posts: 27,880	ive had this happen 3 times each time i got on the live chat with amazon and they have always just sent the package again next day air value of one package was only 20 second was around 50ish third was 200ish __________________ [email protected]

10-24-2013, 12:54 PM	#16
srockhard Retired Industry Role: Join Date: Jul 2011 Location: PDXXX Posts: 1,976	Just wait it out. Amazon is good ppl and not trying to fuck you over. Prime is probably the best value for any service offered on the internet. __________________ Piper Pines

10-24-2013, 10:54 AM	#6
Fat Panda Porn is Dead. Move along. Industry Role: Join Date: Aug 2006 Posts: 13,295	call the secret police www.secret-police.ussr

10-24-2013, 10:57 AM	#7
SuckOnThis So Fucking Banned Join Date: Oct 2003 Location: In my head Posts: 6,844	Its Amazons problem since they are the sender (and customer of UPS). After Amazon files a claim though UPS will probably have you sign for every package from now on.

10-24-2013, 12:10 PM	#12
dyna mo The People's Post Industry Role: Join Date: Dec 2008 Location: invisible 7-11 Posts: 64,780	some good suggestions already. i would just add that i would also address with a team leader the 1st cs agent passing this off to ups, that's not how amazon cs wants their cs to work.

10-24-2013, 12:30 PM	#14
dyna mo The People's Post Industry Role: Join Date: Dec 2008 Location: invisible 7-11 Posts: 64,780	i was gonna do a i received a miss-shipped amazon package full of <i have no idea> thread but had no ideas. i figured a box full of gay stuff would backfire here at gfy.

10-24-2013, 01:13 PM	#17
troncarver Confirmed User Join Date: Nov 2006 Posts: 1,584	i just tell them to look at my order history and they comply with my requests __________________ BADOINK.COM skype: troncarver

10-24-2013, 01:27 PM	#18
kane Too lazy to set a custom title Join Date: Aug 2001 Location: portland, OR Posts: 20,684	Have you contacted UPS? Maybe they accidentally delivered it to the wrong address. My brother ordered something last Christmas and when his address was incorrectly written on the box from Amazon UPS looked him up in their system and delivered it to the address they had for him. Unfortunately, that address was a place he hadn't lived in about 5 years. Step 1. Contact UPS and find out what they have to say. If they are no help then Step 2. Contact Amazon. If the give you shit do as others have suggested and threaten go cancel/chargeback.

10-24-2013, 02:07 PM	#20
96ukssob So Fucking Banananananas Industry Role: Join Date: Mar 2003 Location: If I was in your ass you'd know it Posts: 12,991	I've had this happen before, actually twice. Call Amazon support and tell them you didn't receive a package that they claim was delivered. DONT deal with UPS, it's a waste of time. Amazon will call UPS to verify, however Amazon has INSURANCE to cover these instances, so they will most likely replace it for you at no cost, unless it was above $100 or $250, I forgot the amount. Just recently I ordered a few things and got the email "package delivered" yet, NOTHING there Then a few hours later, door bell rings and its UPS. I think UPS has some "intelligent" software that can estimate when a package is delivered. Think about it, each time someone drops off a package to scan and confirm, that takes time. If they only have to do it once every 5, they can estimate when the rest will be delivered based upon time, conditions, etc. __________________ Email: Clicky on Me

10-24-2013, 08:51 PM	#21
ErectMedia Confirmed Chicago Pimp Industry Role: Join Date: Aug 2004 Location: Chicago Posts: 7,100	Just call back and say "It's cause I'm black right?" You will not only receive your original package but an additional package that contains an obamacare health plan and a obamaphone free of charge, have luck __________________ Domain Name Registration Web3 Domains