Quote:
Originally Posted by sperbonzo
I would probably call back to Amazon, ask to speak to a supervisor, and tell them you are canceling your prime membership and will be contacting your bank to chargeback the item.
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I wouldn't threaten to cancel your membership or a chargeback....yet. I would try to get a supervisor on the phone and just explain the situation and ask him what to do. Tell him that you've already contacted UPS and they tell you to contact Amazon. Remind him that you're a Prime Member and that you should not have to be dealing with all this drama. See if he steps up to the plate and resends the item for you.
I'm a Prime Member as well and have had several small issues in the past that were resolved very quickly I think because I'm a prime member and I didn't need to resort to threatening them with chargebacks etc.
Good luck -