Paxum - xbiz, gfy, ynot awards? Unbelievable..

[mr.crowley]

REALLY? that just does not make sense to me..let me tell you the weirdest online experience ever in my life..

I requested for the printing of my card on 4th sep, 2013 with the option of express shipping of my card since i need my card urgently...thought, i could get my card in 15 days or so..but it had not been printed yet and i am told that my card may get printed by this week..that means a plastic card needs 30 days to get printed..

Paxum promises different time frame for the printing process on the web..somewhere its 7 days, somewhere its 10 days and on its website it says upto 12 business days..though its ridiculous for a plastic to need 12 business days to get printed, i waited and knocked on that paxum's support after that time, and they just wowed me with an answer that my card printing process has not been started yet...

Then, i was told that my card has been sent for swift process, instead of asking about the progress of the process so many times , i just got no reply from their support nor any update from anywhere about the process till today...and today they wowed me again with an answer that the plastic may get printed by the end of this week...and then shipped..

so now what? my trip is cancelled since i needed the card urgently for buying tickets online...a waste of 95$ express shipping fees and more importantly, a waste of time asking about my issue so many times with no real help...they just updated with so common bullshitting words like "apologizing" "as soon as possible", "thank you for your patience" etc etc..

They didnt take any real action to resolve my issue, to recover the delay, just one thing they told me most of the times that they has no control over the printing process of the card, that bank does it all...paxum verifies you, takes money from you for express shipment, does everything related your paxum account, but it has no control over the printing of your plastic and you cant blame them for it...how does that sound?

Paxum just screwed my everything up and its really a significant loss due to the delay..and instead of informing about the urgency, paxum took no steps to get it printed, i was just told the issue is gonna be resolved asap, swiftest time possible...but goodness, the swiftest time is another 15 days for a plastic to be printed? Thats UN-F**KING-BELIEVABLE..

I dont know if i am the only one to be screwed up like this. Or if paxum has anything more to show up in future (since my article is a BIG truth and real life experience about paxum and a negation to their reputation)..i got funds on my account and thats why i am worried... I heard a lot of positive words about paxum, now, i cant believe if they are true, if paxum really deserves those awards..i just cant believe it...

From a company like paxum, you really expect professional attitude, you may also expect real help, but sorry to say, i could not find anything, rather a lot of waste of time, money loss and harassment...

I just wonder if anyone from paxum can explain anything about it...

[RuthB]

Hi there,

I'm sorry you have had a difficult time with regards to your Paxum card.

I spoke to you several times on Skype last week, and my colleague spoke to you at length on Skype today. We have offered you a refund for your express fees, we have also offered you a free wire withdrawal coupon to be able to withdraw your funds to your bank at no additional cost to yourself in order to have the funds in your hand. You declined both offers.

Unfortunately there is a printing/shipping delay for the most recent batches of Paxum cards, but that situation should be resolved by the end of the week.

If you have changed your mind and would like a refund, please let me know. You have my Skype and my email.

Thanks,

Ruth

[EddyTheDog]

Originally Posted by RuthB

Hi there,

I'm sorry you have had a difficult time with regards to your Paxum card.

I spoke to you several times on Skype last week, and my colleague spoke to you at length on Skype today. We have offered you a refund for your express fees, we have also offered you a free wire withdrawal coupon to be able to withdraw your funds to your bank at no additional cost to yourself in order to have the funds in your hand. You declined both offers.

Unfortunately there is a printing/shipping delay for the most recent batches of Paxum cards, but that situation should be resolved by the end of the week.

If you have changed your mind and would like a refund, please let me know. You have my Skype and my email.

Thanks,

Ruth

It seems crazy to not accept that offer mr.crowley - Even if are still pissed at them...

[Fat Panda]

the delay will resolved by the end of this week?

ROFL

just like transferring funds from mastercard to checking has been resolved?

[mr.crowley]

Hello ruth,

I informed you about the delay around 10 days ago...instead of asking several times for update of my issue, unfortunately, you didnt pay any heed and didnt reply anything to me in 10 days...you are too much responsive on web, on the things that matter to your reputation (like to this thread on gfy), but not anyway responsive to real help when i asked for a help on skype..just check our last discussion and tell me how you helped me to get an update about my issue...prove if i am wrong..

I talked with chris, and he sounds smart with quick responses at least...however, the issue remains same...all i have to do is to wait....wait and wait and one day the issue will get resolved for sure, no doubt about it..

About the two offers, i dont need to withdraw funds..so wire option is denied..i need card, what should i do with the wire option?

and about refund of express shipping fees, LOL, i denied? why should i? what happens if i deny or what happens it i dont? my card will be shipped by the end of this week and the result is going to be same..5 weeks to get the card in hand if its sent by express shipping...you have to do it...since you made the delay of 1 month, since there's nothing i am getting out of the shipping cost...you have to refund my fees amount as well as ship the card in express shipping method after the card gets printed...if i get the card printed in 1 month and shipped in express shipping method, i will get the card in my hand in 5 weeks, that means in a standard shipping time...why should i pay you the fees for express shipment? Say something that sounds logical..this is not any offer...this is not something paxum is doing favor to me, alright? this is the right i can claim, isnt it?

Non sense words are expected to be excluded...

[nikki99]

u had to create a fake nick to post this? u have no balls using your real nickname?

[mr.crowley]

Originally Posted by nikki99

u had to create a fake nick to post this? u have no balls using your real nickname?

I have the courage to...however, if u shit with someone, you can easily know him by the story how you did it.anyway, my nick is fake, lol..but paxum can guess it easily like the way you can guess the guy you shitted with...