How can CCBill customer support be so good? - GoFuckYourself.com

alf6300 · 09-04-2013, 02:50 AM

Seriously, think what you want of CCBill, but you'll have to admit their customer support is amazing.

Any shift, just ask them any question, be it technical, accounting, whatever - and you always have the feeling that the guy on the other side understands what you are talking about.

I really wonder how they manage to do this, considering that 99.9% customer cares in the world suck.

kudos

k0nr4d · 09-04-2013, 03:04 AM

I'm personally yet to have a positive customer service experience with CCBill...

PornDude · 09-04-2013, 06:04 AM

Good training I guess.

SwirlsGirl · 09-04-2013, 06:37 AM

it's an honor and pleasure for middle men to middle

fitzmulti · 09-04-2013, 09:30 AM

I 100% agree...from the webmaster perspective, I should state.
For many, many years, if I am needing a customer of mine's issue looked at, or if I needed to make a change in one of my setups...there has never been an instance that I have gotten less than excellent help!

deltav · 09-04-2013, 12:06 PM

Guess I've always taken it for granted but you're right. Never had to explain myself to CCBill a second time to get resolution on an issue, and often the rep/tech will volunteer info anticipating my follow-up question(s). Even when I've asked some vague open-ended crap they've been right there with the info.

Oh wait - except the terrible performance of their backend that dragged on for over a year. That was pretty bad. Though it's had a huge improvement lately along with the introduction of their Flexstats setup, so I'll give them props for eventually addressing the issue even months overdue.

SwirlsGirl - you are an annoying person.

bean-aid · 09-04-2013, 05:30 PM

There has never been a rep who told me something i didnt already know.

Their usefulness to me was to forward issues or requests to tier 2.

Now i never have to worry about that again as i control my own billing.

SlammedMedia · 09-04-2013, 06:11 PM

Is this a paid ad spot?

Nasty · 09-04-2013, 06:25 PM

what? your joking right?

SBJ · 09-04-2013, 06:41 PM

normally I'd totally agree with this but I emailed a rep last friday morning and as of today still not a single response from them. I understood they might not see it before the 3 day weekend but not to blow it off for 5 days..

2MuchMark · 09-04-2013, 07:27 PM

I agree. CCBill provides awesome customer and technical support.

amateurcanada · 09-04-2013, 08:15 PM

They are one of the originals and have adapted pretty well

What happened to ibill? lol j/k

mavruda · 09-05-2013, 03:02 AM

CCbill are improving indeed. Their support is awesome.

09-04-2013, 02:50 AM	#1
alf6300 Confirmed User Industry Role: Join Date: Sep 2007 Posts: 765	How can CCBill customer support be so good? Seriously, think what you want of CCBill, but you'll have to admit their customer support is amazing. Any shift, just ask them any question, be it technical, accounting, whatever - and you always have the feeling that the guy on the other side understands what you are talking about. I really wonder how they manage to do this, considering that 99.9% customer cares in the world suck. kudos __________________ --

09-04-2013, 03:04 AM	#2
k0nr4d Confirmed User Industry Role: Join Date: Aug 2006 Location: Poland Posts: 9,229	I'm personally yet to have a positive customer service experience with CCBill... __________________ Mechanical Bunny Media Mechbunny Tube Script \| Mechbunny Webcam Aggregator Script \| Custom Web Development

09-04-2013, 06:04 AM	#3
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09-04-2013, 09:30 AM	#5
fitzmulti I Like Depth Of Field! Industry Role: Join Date: Jan 2003 Location: Las Vegas, NV, USA: 36.12318 N, 115.090219 W Posts: 14,861	I 100% agree...from the webmaster perspective, I should state. For many, many years, if I am needing a customer of mine's issue looked at, or if I needed to make a change in one of my setups...there has never been an instance that I have gotten less than excellent help! __________________ www.SexyGirlsCash.com CONTACT // FITZMULTI AT GMAIL.COM // {Please include a message so I know you are from GFY! I get too many spam "add requests"!}

09-04-2013, 12:06 PM	#6
deltav Confirmed User Industry Role: Join Date: May 2010 Location: USA Posts: 1,243	Guess I've always taken it for granted but you're right. Never had to explain myself to CCBill a second time to get resolution on an issue, and often the rep/tech will volunteer info anticipating my follow-up question(s). Even when I've asked some vague open-ended crap they've been right there with the info. Oh wait - except the terrible performance of their backend that dragged on for over a year. That was pretty bad. Though it's had a huge improvement lately along with the introduction of their Flexstats setup, so I'll give them props for eventually addressing the issue even months overdue. SwirlsGirl - you are an annoying person. __________________ ********* DeltaofVenus.com - Vintage Erotica from the 1800s through 1979

09-04-2013, 06:37 AM	#4
SwirlsGirl So Fucking Banned Join Date: Feb 2006 Location: between east coast and vegas Posts: 2,067	it's an honor and pleasure for middle men to middle

09-04-2013, 05:30 PM	#7
bean-aid So Fucking Banned Industry Role: Join Date: Jun 2011 Location: the land of woke sleuths Posts: 16,493	There has never been a rep who told me something i didnt already know. Their usefulness to me was to forward issues or requests to tier 2. Now i never have to worry about that again as i control my own billing.

09-04-2013, 06:11 PM	#8
SlammedMedia Confirmed User Industry Role: Join Date: Apr 2008 Posts: 1,573	Is this a paid ad spot? __________________ ICQ: 350-260-628

09-04-2013, 06:25 PM	#9
Nasty Confirmed User Industry Role: Join Date: Aug 2002 Location: Sunny Fucking California Posts: 1,575	what? your joking right? __________________ “Ours is a world of nuclear giants and ethical infants. We know more about war than we know about peace, more about killing than we know about living. If we continue to develop our technology without wisdom or prudence, our servant may prove to be our executioner.” ― Omar Bradley (1948)

09-04-2013, 06:41 PM	#10
SBJ So Fucking Fabulous Industry Role: Join Date: Apr 2003 Location: Indiana Posts: 11,375	normally I'd totally agree with this but I emailed a rep last friday morning and as of today still not a single response from them. I understood they might not see it before the 3 day weekend but not to blow it off for 5 days.. __________________ Chaturbate - Make tons of money from Cams! *Name Silo - Domains under $9 and free ID protect*

09-04-2013, 07:27 PM	#11
2MuchMark Videochat Solutions Industry Role: Join Date: Aug 2004 Location: Canada Posts: 49,412	I agree. CCBill provides awesome customer and technical support. __________________ Custom Coding \| Videochat Solutions \| Age Verification \| IT Help & Support www.2Much.net

09-04-2013, 08:15 PM	#12
amateurcanada Confirmed User Industry Role: Join Date: Jul 2001 Posts: 3,766	They are one of the originals and have adapted pretty well What happened to ibill? lol j/k __________________ be our partner - join nichepartners today will.assum.producer @ AmateurCanada.com / icq: 30146166 / facebook.com/will.assum / #amateurcanada

09-05-2013, 03:02 AM	#13
mavruda porn cartoonist Industry Role: Join Date: Feb 2007 Location: Vatican City Posts: 2,597	CCbill are improving indeed. Their support is awesome.