Ero-Ads - serious question

[MrDeiz]

My traffic manager has been contacting you regarding 30% stats difference between your stats and Google Analytics stats (via Advanced segments by domain.com/?refer). We are still looking for promised explanation.

How i understand this
we provide you a unique link to our site to send traffic
you say you sent 100%, but we get only 70% for that link according to GA.
please explain

Chat Transcript

Visitor:
TrafficManager (name changed)
Operator:
Cristian
Company:
ero-advertising
Started:
8-Feb-2013 3:18:04 PM
Finished:
8-Feb-2013 3:30:53 PM

3:18:04 PM: TrafficManager:
Hi, just a quick question, I see a discrepancy between Ero-Advertising and my Google Analytics stats, around 30% =( do you think it's possible that at the end of campaign, when I get the final numbers, you will be able to give me some free clicks? I'm a media buyer, and need to give reports to the client, so he will be asking questions about this. Thanks.

3:18:04 PM:



Welcome TrafficManager! Your request has been directed to the Support in English department. Thank you for holding. We will be with you shortly.


3:18:18 PM:



Call accepted by operator Cristian. Currently in room: TrafficManager, Cristian.


3:18:25 PM: Cristian:
Hello TrafficManager

3:18:36 PM: TrafficManager:
Hi Cristian

3:19:00 PM: Cristian:
We block some parameter for G analytics

3:19:08 PM: Cristian:
so they cant track all our traffic

3:20:00 PM: TrafficManager:
which parameter? and how it's blocked? Analytics counts all the unique visitors and pageviews

3:20:35 PM: Cristian:
Not, we block stats for G Analytics its a company policy

3:21:00 PM: TrafficManager:
whats the point of this?

3:21:34 PM: TrafficManager:
I need an answer for my client which policy

3:21:45 PM: TrafficManager:
to block the Analytics stats

3:22:37 PM: Cristian:
Its a company policy... Analytics cant track all our traffic, we use several subdomains, tracks, redirects and direct links

3:23:06 PM: Cristian:
also stats depends on your capping frequency

3:23:23 PM: Cristian:
maybe uniques are counted in a different way

3:23:47 PM: TrafficManager:
freq. cap is 1:12, how can it affect the stats? pls explain

3:24:25 PM: Cristian:
if google counts uniques 1:24 you will see a difference with our stats

3:24:57 PM: TrafficManager:
so I should better user 1:24 in Ero-Advertising campaigns?

3:25:03 PM: TrafficManager:
use*

3:25:30 PM: Cristian:
that depends on your campaign

3:26:36 PM: Cristian:
but with 1:24 Analytics should display a similar amount of uniques

3:26:40 PM: TrafficManager:
still not clear about the analytics though, is this somewhere on the website where I can read about the policy? I use subid's so basically I can see all the traffic that was sent to my landing page with this subid..

3:26:59 PM: TrafficManager:
so I really can't imagine how because of redirects etc the discrepancy in stats can be 30%+

3:27:06 PM: TrafficManager:
never had this experience.

3:27:38 PM: TrafficManager:
I could imagine +-10% max, but not 30%

3:28:48 PM: TrafficManager:
is there anybody from your team who I could send an e-mail to ask for detailed explaination of the policy? and how it works.

3:29:11 PM: Cristian:
sure, I will ask our manager to send you an email asap

[Marcus Aurelius]

Originally Posted by MrDeiz

you say you sent 100%, but we get only 70%

please explain

[AllAboutCams]

WOOO Drama

[seeandsee]

3:19:00 PM: Cristian:
We block some parameter for G analytics

3:19:08 PM: Cristian:
so they cant track all our traffic

3:20:00 PM: TrafficManager:
which parameter? and how it's blocked? Analytics counts all the unique visitors and pageviews

I don't understand who is who here... and what is going on here...

[scottybuzz]

dont fuck with mrdiez!

[Markul]

Originally Posted by scottybuzz

dont fuck with mrdiez!

He'll kill you now that you got his name wrong

[nagual]

Looks like misunderstanding between trafficmanager and ero-ads rep.
As I see, topic starter asks about discrepancy in visitors amount, but ero-ads rep gives an answer about discrepancy in visitors uniqueness.

1. GA uses 30-day uniqueness time period.
Returning visitors are counted as raw, if they return during 30 day. So if you ordered 100-redirects campaign with 1:12 or 1:24 cap, then you should get just 100 visitors and GA could show 70%/30% unique/raw and it will be correct.

2. GA uses 30-min time period to define visitor as the same visitor.
Every returning visitor during 30 min is counted as the same visitor. If your order 100-redirect campaign and get only 70 visits according GA, that means the freq cap for 30% of users were less then 30 min, and they were counted as the same visitors (only pageview numbers will be incremented).

[MrDeiz]

Originally Posted by nagual

Looks like misunderstanding between trafficmanager and ero-ads rep.
As I see, topic starter asks about discrepancy in visitors amount, but ero-ads rep gives an answer about discrepancy in visitors uniqueness.

1. GA uses 30-day uniqueness time period.
Returning visitors are counted as raw, if they return during 30 day. So if you ordered 100-redirects campaign with 1:12 or 1:24 cap, then you should get just 100 visitors and GA could show 70%/30% unique/raw and it will be correct.

2. GA uses 30-min time period to define visitor as the same visitor.
Every returning visitor during 30 min is counted as the same visitor. If your order 100-redirect campaign and get only 70 visits according GA, that means the freq cap for 30% of users were less then 30 min, and they were counted as the same visitors (only pageview numbers will be incremented).

not all bright people have left this fucking place
considering it now
thx man