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Old 05-30-2012, 05:53 PM   #1
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webair estimated setup time

Hey guys, so i requested webair to upgrade my virtual host to VPS business, i did this on sat.. got charged on tuesday, and so far i havent been upgraded, any idea how long this takes?

thanks in advance
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Old 05-30-2012, 05:58 PM   #2
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Old 05-30-2012, 05:59 PM   #3
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Old 05-30-2012, 06:06 PM   #4
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well i guess those are bad news... but just to educate myself, what takes so long to install this?. is it that they got huge demand?. and well im ready to wait long considering that you have nothing good to say about them.. but any estimated?
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Old 05-30-2012, 06:08 PM   #5
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Have you contacted them?
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Old 05-30-2012, 06:20 PM   #6
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hey fap yes, many tickets, but so far no luck. and i definetly need this lets see what happens!
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Old 05-30-2012, 06:25 PM   #7
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You can't just be happy for the fact that their credit card billing works perfect?
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Old 05-30-2012, 06:26 PM   #8
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lol thats what im saying, their billing is great, but their installation technicians take their time.. maybe theyre still celebrating memorial day
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Old 05-30-2012, 06:27 PM   #9
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You can't just be happy for the fact that their credit card billing works perfect?
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Old 05-30-2012, 08:09 PM   #10
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well i guess those are bad news... but just to educate myself, what takes so long to install this?

Takes about 30 seconds once they get to it.
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Old 05-30-2012, 09:15 PM   #11
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Takes about 30 seconds once they get to it.
I love your avatar. I would wear that shirt.
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Old 05-30-2012, 09:29 PM   #12
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Old 05-30-2012, 09:32 PM   #13
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lol thats what im saying, their billing is great, but their installation technicians take their time.. maybe theyre still celebrating memorial day
lol @ still celebrating.
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Old 05-30-2012, 09:35 PM   #14
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I started out out my career in a web host company. The operation was like one person who knew what there were doing with the web servers, another person billing and another person who was their friend just fucking around in the NOC center.

Good luck...
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Old 05-30-2012, 09:41 PM   #15
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with all the bad rep on gfy about webair i dont think i would ever use them
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Old 05-30-2012, 09:48 PM   #16
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I started out out my career in a web host company. The operation was like one person who knew what there were doing with the web servers, another person billing and another person who was their friend just fucking around in the NOC center.

Good luck...

lol thanks man thats the kind of answer i was looking for, and well still no luck.. i guess i can just wait, wont waste my time opening more tickets


what hosting companies are well recommended ? i really dont care much for the time it takes to install servers just some 24/7 customer service would be awesome
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Old 05-30-2012, 09:51 PM   #17
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lol thanks man thats the kind of answer i was looking for, and well still no luck.. i guess i can just wait, wont waste my time opening more tickets


what hosting companies are well recommended ? i really dont care much for the time it takes to install servers just some 24/7 customer service would be awesome
Amerinoc are the best they have very fast response to tickets and do the work very quick when i ask for stuff
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Old 05-30-2012, 09:56 PM   #18
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Amerinoc are the best they have very fast response to tickets and do the work very quick when i ask for stuff
Amerinoc are no where near, and I mean NO where near as quick as Natnet to respond to tickets.
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Old 05-30-2012, 10:00 PM   #19
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Amerinoc are no where near, and I mean NO where near as quick as Natnet to respond to tickets.
i get a response within 10-20min on low priority tickets do you need any faster?
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Old 05-30-2012, 10:02 PM   #20
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i get a response within 10-20min on low priority tickets do you need any faster?
I really have no idea how you get that kind of response from them.
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Old 05-30-2012, 10:05 PM   #21
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That's some waiting time indeed, just sayin'.
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Old 05-30-2012, 10:10 PM   #22
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I really have no idea how you get that kind of response from them.
I pay $37 per month for a vps and its the best investment i have ever made. when i comes to moving site's, databases, hacked website, upgrading or anything related to hosting the tickets i submit are answered very quick and i have 78 of them. the last ticket
05/29/2012 07:55 AM sent
05/29/2012 08:19 AM reply with fixed problem
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Old 05-30-2012, 10:19 PM   #23
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I pay $37 per month for a vps and its the best investment i have ever made. when i comes to moving site's, databases, hacked website, upgrading or anything related to hosting the tickets i submit are answered very quick and i have 78 of them. the last ticket
05/29/2012 07:55 AM sent
05/29/2012 08:19 AM reply with fixed problem
Interesting.. I have a VPS there as well. Paying double what you pay. Prepaid for 3 months, and I got a ticket still sitting unanswered for 2 hours.
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Old 05-30-2012, 10:22 PM   #24
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Interesting.. I have a VPS there as well. Paying double what you pay. Prepaid for 3 months, and I got a ticket still sitting unanswered for 2 hours.
i don't know why
i also prepay now makes it easier

Last edited by AllAboutCams; 05-30-2012 at 10:24 PM..
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Old 05-30-2012, 10:28 PM   #25
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hit me up if your still looking i can have you setup tonight and moved over depending on how much stuff is needed to be moved.



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lol thanks man thats the kind of answer i was looking for, and well still no luck.. i guess i can just wait, wont waste my time opening more tickets


what hosting companies are well recommended ? i really dont care much for the time it takes to install servers just some 24/7 customer service would be awesome
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Old 05-31-2012, 10:38 AM   #26
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still no luck

thank you sandman but sadly i already paid so i need to take advantage of this month using them
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Old 05-31-2012, 11:34 AM   #27
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Feel free to reach out to me directly and I will be happy to provide you with a status of the order and an ETA.

Thanks
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Old 05-31-2012, 12:03 PM   #28
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thank you metz.. will add you now
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Old 05-31-2012, 12:24 PM   #29
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Webair reminds me of the guy who is always smiling and nice in public but when he gets home behind closed doors he beats the hell out of his wife and kids.
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Old 05-31-2012, 03:01 PM   #30
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:stop

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Webair reminds me of the guy who is always smiling and nice in public but when he gets home behind closed doors he beats the hell out of his wife and kids.
lol that was very funny!
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Old 05-31-2012, 03:14 PM   #31
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Webair reminds me of the guy who is always smiling and nice in public but when he gets home behind closed doors he beats the hell out of his wife and kids.
That post amused me.
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Old 05-31-2012, 03:38 PM   #32
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Feel free to reach out to me directly and I will be happy to provide you with a status of the order and an ETA.

Thanks
Or... you could respond to support tickets in a timely manner and avoid the constant bad press on GFY?
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Old 05-31-2012, 06:48 PM   #33
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just another webair success story
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Old 05-31-2012, 09:53 PM   #34
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Webair reminds me of the guy who is always smiling and nice in public but when he gets home behind closed doors he beats the hell out of his wife and kids.


That's not a funny comment at all. Happy or not as a customer there are real people at work and owning these companies. Maybe I'm just sensitive because comments like that only need a half twist to be taken personally. Mike is a hell of a family guy and Webair serves thousands of customers, a multiple more than every other company that posts here on GFY. While that does not excuse some unhappy customers, in those volumes its impossible to make everyone happy. This is why we haven't offered VPS or shared in 8 years, its an incredibly high volume of requests for low revenue.. viable for some with the right formula but hard to scale personable support.

To this audience in our market you have to be fast and accurate or you get your ass kicked publicly. In the rest of the real world, most virtual host platforms either don't offer support or do so on a multi day turn around. Like I said, I'm not excusing anything but I don't envy their work. Everyone around here wants to work with techs on a 90k/year comp plan but thinks thats possible for a few hundred to a few thousand a year in fees. Even in the dedicated space, spend a few hundred a month around here for what costs 2-3x as much as Rackspace, its a great deal.

Brad
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Old 06-01-2012, 02:04 AM   #35
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vps business installed finally :D

brad i think suckonthis just meant that as a joke, nothing serious, thank you all again!
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Old 06-01-2012, 06:16 AM   #36
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vps business installed finally :D

brad i think suckonthis just meant that as a joke, nothing serious, thank you all again!
Glad everything worked out. I know he was joking, its GFY.. I just thought I'd pipe up.. when you're passionate about your business, that's one of those comments that after a twelve hour day at work that can easily be taken too seriously when you're worn out.

Brad
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