Quote:
Originally Posted by SuckOnThis
Webair reminds me of the guy who is always smiling and nice in public but when he gets home behind closed doors he beats the hell out of his wife and kids.
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That's not a funny comment at all. Happy or not as a customer there are real people at work and owning these companies. Maybe I'm just sensitive because comments like that only need a half twist to be taken personally. Mike is a hell of a family guy and Webair serves thousands of customers, a multiple more than every other company that posts here on GFY. While that does not excuse some unhappy customers, in those volumes its impossible to make everyone happy. This is why we haven't offered VPS or shared in 8 years, its an incredibly high volume of requests for low revenue.. viable for some with the right formula but hard to scale personable support.
To this audience in our market you have to be fast and accurate or you get your ass kicked publicly. In the rest of the real world, most virtual host platforms either don't offer support or do so on a multi day turn around. Like I said, I'm not excusing anything but I don't envy their work. Everyone around here wants to work with techs on a 90k/year comp plan but thinks thats possible for a few hundred to a few thousand a year in fees. Even in the dedicated space, spend a few hundred a month around here for what costs 2-3x as much as Rackspace, its a great deal.
Brad