webair estimated setup time
 

Hey guys, so i requested webair to upgrade my virtual host to VPS business, i did this on sat.. got charged on tuesday, and so far i havent been upgraded, any idea how long this takes?

thanks in advance

You never read the horror stories on here?

Another satisfied customer:thumbsup:thumbsup

well i guess those are bad news... but just to educate myself, what takes so long to install this?. is it that they got huge demand?. and well im ready to wait long considering that you have nothing good to say about them.. but any estimated?

Have you contacted them?

hey fap yes, many tickets, but so far no luck. and i definetly need this :( lets see what happens!

You can't just be happy for the fact that their credit card billing works perfect?

lol thats what im saying, their billing is great, but their installation technicians take their time.. maybe theyre still celebrating memorial day :)

:1orglaugh:1orglaugh

Takes about 30 seconds once they get to it.

I love your avatar. I would wear that shirt. :thumbsup

Another weberror success story.

lol @ still celebrating.

I started out out my career in a web host company. The operation was like one person who knew what there were doing with the web servers, another person billing and another person who was their friend just fucking around in the NOC center.

Good luck...

with all the bad rep on gfy about webair i dont think i would ever use them

lol thanks man thats the kind of answer i was looking for, and well still no luck.. i guess i can just wait, wont waste my time opening more tickets


what hosting companies are well recommended ? i really dont care much for the time it takes to install servers just some 24/7 customer service would be awesome

Amerinoc are the best they have very fast response to tickets and do the work very quick when i ask for stuff

Amerinoc are no where near, and I mean NO where near as quick as Natnet to respond to tickets.

i get a response within 10-20min on low priority tickets do you need any faster?

I really have no idea how you get that kind of response from them.

That's some waiting time indeed, just sayin'.

I pay $37 per month for a vps and its the best investment i have ever made. when i comes to moving site's, databases, hacked website, upgrading or anything related to hosting the tickets i submit are answered very quick and i have 78 of them. the last ticket
05/29/2012 07:55 AM sent
05/29/2012 08:19 AM reply with fixed problem

Interesting.. I have a VPS there as well. Paying double what you pay. Prepaid for 3 months, and I got a ticket still sitting unanswered for 2 hours.

i don't know why
i also prepay now makes it easier

hit me up if your still looking i can have you setup tonight and moved over depending on how much stuff is needed to be moved.

still no luck :(

thank you sandman but sadly i already paid so i need to take advantage of this month using them

Feel free to reach out to me directly and I will be happy to provide you with a status of the order and an ETA.

Thanks

thank you metz.. will add you now

Webair reminds me of the guy who is always smiling and nice in public but when he gets home behind closed doors he beats the hell out of his wife and kids.

lol that was very funny!

That post amused me.

Or... you could respond to support tickets in a timely manner and avoid the constant bad press on GFY?

just another webair success story

That's not a funny comment at all. Happy or not as a customer there are real people at work and owning these companies. Maybe I'm just sensitive because comments like that only need a half twist to be taken personally. Mike is a hell of a family guy and Webair serves thousands of customers, a multiple more than every other company that posts here on GFY. While that does not excuse some unhappy customers, in those volumes its impossible to make everyone happy. This is why we haven't offered VPS or shared in 8 years, its an incredibly high volume of requests for low revenue.. viable for some with the right formula but hard to scale personable support.

To this audience in our market you have to be fast and accurate or you get your ass kicked publicly. In the rest of the real world, most virtual host platforms either don't offer support or do so on a multi day turn around. Like I said, I'm not excusing anything but I don't envy their work. Everyone around here wants to work with techs on a 90k/year comp plan but thinks thats possible for a few hundred to a few thousand a year in fees. Even in the dedicated space, spend a few hundred a month around here for what costs 2-3x as much as Rackspace, its a great deal.

Brad

vps business installed finally :D

brad i think suckonthis just meant that as a joke, nothing serious, thank you all again!

Glad everything worked out. I know he was joking, its GFY.. I just thought I'd pipe up.. when you're passionate about your business, that's one of those comments that after a twelve hour day at work that can easily be taken too seriously when you're worn out.

Brad